Danish Speaking HealthTech Support Specialist

<p>Patrique Mercier Recruitment FR is delighted to announce an opening for a Danish Speaking HealthTech Support Specialist. This position is designed for individuals keen on merging their passion for technology with a commitment to enhancing the healthcare experience for users. In this role, you will provide dedicated support to Danish-speaking clients using health technology solutions, assisting them in overcoming challenges and maximizing their product use.</p><br><h3>Responsibilities</h3><ul> <li>Offer exceptional technical support to Danish-speaking clients using HealthTech products through various communication channels, including phone, email, and live chat.</li> <li>Diagnose and resolve software and hardware issues related to health technology applications.</li> <li>Educate clients on product features and functionalities, ensuring they have the knowledge for optimal use in a healthcare setting.</li> <li>Maintain detailed records of customer interactions and resolutions within the CRM system.</li> <li>Collaborate with product development and technical teams to escalate issues and provide valuable user feedback for continuous improvement.</li> <li>Engage in proactive follow-ups with clients to ensure thorough resolution of their issues and to enhance user satisfaction.</li> <li>Stay updated on industry trends, product improvements, and advancements in health technology to better serve client needs.</li> </ul><p><strong>Requirements</strong></p><ul> <li>Fluency in Danish and English, with strong verbal and written communication abilities.</li> <li>Previous experience in a customer support role, particularly within the health technology or healthcare sector.</li> <li>Strong technical troubleshooting skills and familiarity with health technology applications.</li> <li>Excellent customer service skills, with a strong capacity to empathize with clients.</li> <li>Proficiency with remote support tools and experience using CRM systems is a plus.</li> <li>Ability to work independently in a remote environment and effectively manage multiple tasks.</li> <li>A commitment to ongoing learning and professional development within the health technology field.</li> </ul><p><strong>Benefits</strong></p><ol> <li>Competitive Monthly Salary</li> <li>Monthly Performance Bonus</li> <li>Fully Paid Training</li> <li>Fully Paid Relocation Package ( Flight, Airport Transfer And Hotel )</li> <li>Health Insurance</li> <li>Private Health Insurance</li> <li>2 Extra Salaries Per Year</li> <li>And Much More...</li> </ol>