Customer Success Manager

<p>We’re looking for an enthusiastic, detail-oriented, and design-minded professional to join our Customer Success team.&nbsp;</p><p></p><p>As a Customer Success Manager, you’ll play a critical role in ensuring Reform clients enjoy a seamless, high-touch experience from design to installation. You’ll support both clients and internal teams, resolve issues proactively, and review designer orders for accuracy before they move into production. A strong eye for detail and an appreciation for thoughtful design are essential.&nbsp;</p><p></p><p><strong>Responsibilities&nbsp;</strong></p><ul><li>Provide thoughtful, friendly, and solution-oriented support to clients throughout their projects&nbsp;</li></ul><ul><li>Review designer orders before production to ensure accuracy, completeness, and alignment with product and design standards&nbsp;</li></ul><ul><li>Respond promptly to client inquiries via phone, email, and chat&nbsp;</li></ul><ul><li>Coordinate final delivery and installation logistics with clients and partners&nbsp;</li></ul><ul><li>Troubleshoot order issues and assist with installation-related questions&nbsp;</li></ul><ul><li>Order and track replacement parts for clients as needed&nbsp;</li></ul><ul><li>File and manage claims-related documentation&nbsp;</li></ul><ul><li>Gather and share client feedback and recurring trends with management to improve overall experience&nbsp;</li></ul><p></p><p>This is a fully remote position, with preference for candidates based near one of our retail showrooms.&nbsp;</p><p></p><p>We review applications on a rolling basis. Please apply as soon as possible—we look forward to hearing from you.&nbsp;</p><p><strong>Requirements</strong></p><ul><li>Experience in a client-facing role (in person or remote)&nbsp;</li></ul><ul><li>Exceptional organizational skills and a sharp eye for detail&nbsp;</li></ul><ul><li>Excellent written and verbal communication skills&nbsp;</li></ul><ul><li>Ability to manage multiple tasks independently in a fast-paced environment&nbsp;</li></ul><ul><li>Kitchen design experience is highly desirable&nbsp;</li></ul><ul><li> Construction project management is a plus&nbsp;</li></ul><ul><li>College degree or equivalent experience&nbsp;</li></ul><p><strong>Benefits</strong></p><p></p><ul><li>Base salary of $70,500&nbsp;</li></ul><ul><li>20 days PTO with an increase on your anniversary up to 25 days of PTO&nbsp;</li></ul><ul><li>11 paid holidays&nbsp;</li></ul><ul><li>4% 401(k) match&nbsp;</li></ul><ul><li>Health insurance&nbsp;</li></ul>