Account Manager, Virtual Care
Posted 2025-08-23
Remote, USA
Full Time
Immediate Start
<p><strong><span data-contrast="auto">About the Company</span></strong><span data-ccp-props="{}"> </span></p>
<p><span data-contrast="none">CardioOne partners with independent cardiologists to provide innovative solutions that improve patient outcomes and reduce costs. Our platform helps our physician partners thrive in today’s fee-for-service environment and prepare for success in value-based care. In February 2024, we partnered with WindRose Health Investors as well as top physician services and payor executives to grow our team and invest in our next phase of growth.</span><span data-ccp-props="{"335559738":195,"335559739":195}"> </span></p>
<p><span data-contrast="none">Join us in our mission to positively impact US cardiology.</span><span data-ccp-props="{"335559738":195,"335559739":195}"> </span></p>
<p><strong><span data-contrast="none">About the Job</span></strong><span data-ccp-props="{"134233117":false,"134233118":false,"201341983":0,"335559738":195,"335559739":195,"335559740":259}"> </span></p>
<p><span data-contrast="auto">We’re seeking an experienced Account Manager for our Virtual Care team. It is a remote role focused on building and maintaining client relationships within the telehealth or virtual care space. You will be responsible for understanding client needs, providing support, identifying opportunities for improvement, and ensuring client satisfaction. This role requires strong communication, sales, and organizational skills, as well as proficiency with digital communication tools. You will report directly to the Vice President of Virtual Care Management. </span><span data-ccp-props="{"134233117":false,"134233118":false,"201341983":0,"335551550":0,"335551620":0,"335559738":0,"335559739":160,"335559740":276}"> </span></p>
<p><strong><span data-contrast="none">What you’ll do:</span></strong><span data-ccp-props="{"201341983":0,"335559738":195,"335559739":0,"335559740":259}"> </span></p>
<ul>
<li><span data-contrast="auto">Building and maintaining strong relationships with clients, serving as the primary point of contact, and understanding their needs and goals.</span><span data-ccp-props="{"201341983":0,"335559738":195,"335559739":0,"335559740":259}"> </span></li>
<li><span data-contrast="auto">Identifying areas for improvement in clients' telehealth programs and providing guidance and support to optimize their virtual care offerings.</span><span data-ccp-props="{"201341983":0,"335559738":195,"335559739":0,"335559740":259}"> </span></li>
<li><span data-contrast="auto">Ensuring clients are satisfied with the services provided and addressing any concerns or issues promptly.</span><span data-ccp-props="{"201341983":0,"335559738":195,"335559739":0,"335559740":259}"> </span></li>
<li><span data-contrast="auto">Identifying opportunities for upselling or expanding services within existing client accounts, driving revenue growth.</span><span data-ccp-props="{"201341983":0,"335559738":195,"335559739":0,"335559740":259}"> </span></li>
<li><span data-contrast="auto">Monitoring key performance indicators (KPIs) related to client engagement, utilization, and satisfaction, and reporting on these metrics.</span><span data-ccp-props="{"201341983":0,"335559738":195,"335559739":0,"335559740":259}"> </span></li>
<li><span data-contrast="auto">Working with internal teams, such as clinical, technical, and operational staff, to ensure client needs are met and to optimize the overall virtual care experience.</span><span data-ccp-props="{"201341983":0,"335559738":195,"335559739":0,"335559740":259}"> </span></li>
<li><span data-contrast="auto">Utilizing various digital communication tools, such as video conferencing, email, and messaging platforms, to interact with clients and internal teams.</span><span data-ccp-props="{"201341983":0,"335559738":195,"335559739":0,"335559740":259}"> </span></li>
<li><span data-contrast="auto">Developing and executing strategies to achieve client goals and ensure the long-term success of their virtual care programs.</span><span data-ccp-props="{"201341983":0,"335559738":195,"335559739":0,"335559740":259}"> </span></li>
<li><span data-contrast="auto">Staying up-to-date on relevant regulations and ensuring the client's telehealth program complies with all applicable laws and standards.</span><span data-ccp-props="{"201341983":0,"335559738":195,"335559739":0,"335559740":259}"> </span></li>
</ul>
<p><strong><span data-contrast="none">What you’ll need:</span></strong><span data-ccp-props="{"201341983":0,"335559738":195,"335559739":0,"335559740":259}"> </span></p>
<ul>
<li><span data-contrast="auto">Bachelor's degree in a related field, such as Business, Marketing, or Healthcare Administration preferred.</span><span data-ccp-props="{"201341983":0,"335559738":195,"335559739":0,"335559740":259}"> </span></li>
<li><span data-contrast="auto">Previous experience in client relationship management, preferably within the healthcare or telehealth industry.</span><span data-ccp-props="{"201341983":0,"335559738":195,"335559739":0,"335559740":259}"> </span></li>
<li><span data-contrast="auto">Excellent verbal and written communication skills, with the ability to clearly convey information and build rapport with clients.</span><span data-ccp-props="{"201341983":0,"335559738":195,"335559739":0,"335559740":259}"> </span></li>
<li><span data-contrast="auto">Strong sales acumen and the ability to identify and pursue growth opportunities.</span><span data-ccp-props="{"201341983":0,"335559738":195,"335559739":0,"335559740":259}"> </span></li>
<li><span data-contrast="auto">Ability to manage multiple client accounts, prioritize tasks, and meet deadlines.</span><span data-ccp-props="{"201341983":0,"335559738":195,"335559739":0,"335559740":259}"> </span></li>
<li><span data-contrast="auto">Comfortable using various digital communication tools, telehealth platforms, and other relevant technologies.</span><span data-ccp-props="{"201341983":0,"335559738":195,"335559739":0,"335559740":259}"> </span></li>
<li><span data-contrast="auto">Ability to identify and resolve issues, troubleshoot problems, and find solutions to meet client needs.</span><span data-ccp-props="{"201341983":0,"335559738":195,"335559739":0,"335559740":259}"> </span></li>
<li><span data-contrast="auto">Ability to analyze data, track performance metrics, and identify trends to improve client outcomes.</span><span data-ccp-props="{"201341983":0,"335559738":195,"335559739":0,"335559740":259}"> </span></li>
<li><span data-contrast="auto">Ability to collaborate effectively with internal teams and stakeholders to achieve client goals.</span><span data-ccp-props="{"201341983":0,"335559738":195,"335559739":0,"335559740":259}"> </span></li>
<li><span data-contrast="auto">Ability to adapt to changing priorities and work in a fast-paced, dynamic environment.</span><span data-ccp-props="{"201341983":0,"335559738":195,"335559739":0,"335559740":259}"> </span></li>
</ul>
<p><strong><span data-contrast="none">Work Location:</span></strong><span data-ccp-props="{"201341983":0,"335559738":195,"335559739":0,"335559740":259}"> </span></p>
<ul>
<li data-leveltext="" data-font="Symbol" data-listid="35" data-list-defn-props="{"335552541":1,"335559683":0,"335559684":-2,"335559685":720,"335559991":360,"469769226":"Symbol","469769242":[8226],"469777803":"left","469777804":"","469777815":"hybridMultilevel"}" data-aria-posinset="1" data-aria-level="1"><span data-contrast="none">Remote: Colorado (preferred), Delaware, Florida, New Hampshire, New Jersey, Pennsylvania, Texas, Rhode Island, North and South Carolina, South Dakota, Tennessee, Texas, Utah, Vermont, Virginia, Washington, West Virginia, Wisconsin, Wyoming.</span><span data-ccp-props="{"134233117":false,"134233118":false,"335551550":0,"335551620":0,"335557856":16777215,"335559738":0,"335559739":0}"> </span></li>
</ul>
<p><strong><span data-contrast="none">Additional Information:</span></strong><span data-ccp-props="{"201341983":0,"335559738":195,"335559739":0,"335559740":259}"> </span></p>
<p><span data-contrast="none">Full time salary starting at $70,000 to $80,000 per year plus medical, dental, and vision benefits. This role will have a matching 401K.</span><span data-ccp-props="{"201341983":0,"335559738":195,"335559739":0,"335559740":259}"> </span></p>
<p><span data-ccp-props="{"201341983":0,"335559685":720,"335559738":195,"335559739":195,"335559740":259}"> </span></p>
<p><span data-ccp-props="{"134233117":false,"134233118":false,"201341983":0,"335559685":0,"335559738":195,"335559739":160,"335559740":259}"> </span></p>
<p><span data-ccp-props="{}"> </span></p>
<p><span data-ccp-props="{"335559738":195,"335559739":195}"> </span></p>
<p><span data-contrast="none">CardioOne partners with independent cardiologists to provide innovative solutions that improve patient outcomes and reduce costs. Our platform helps our physician partners thrive in today’s fee-for-service environment and prepare for success in value-based care. In February 2024, we partnered with WindRose Health Investors as well as top physician services and payor executives to grow our team and invest in our next phase of growth.</span><span data-ccp-props="{"335559738":195,"335559739":195}"> </span></p>
<p><span data-contrast="none">Join us in our mission to positively impact US cardiology.</span><span data-ccp-props="{"335559738":195,"335559739":195}"> </span></p>
<p><strong><span data-contrast="none">About the Job</span></strong><span data-ccp-props="{"134233117":false,"134233118":false,"201341983":0,"335559738":195,"335559739":195,"335559740":259}"> </span></p>
<p><span data-contrast="auto">We’re seeking an experienced Account Manager for our Virtual Care team. It is a remote role focused on building and maintaining client relationships within the telehealth or virtual care space. You will be responsible for understanding client needs, providing support, identifying opportunities for improvement, and ensuring client satisfaction. This role requires strong communication, sales, and organizational skills, as well as proficiency with digital communication tools. You will report directly to the Vice President of Virtual Care Management. </span><span data-ccp-props="{"134233117":false,"134233118":false,"201341983":0,"335551550":0,"335551620":0,"335559738":0,"335559739":160,"335559740":276}"> </span></p>
<p><strong><span data-contrast="none">What you’ll do:</span></strong><span data-ccp-props="{"201341983":0,"335559738":195,"335559739":0,"335559740":259}"> </span></p>
<ul>
<li><span data-contrast="auto">Building and maintaining strong relationships with clients, serving as the primary point of contact, and understanding their needs and goals.</span><span data-ccp-props="{"201341983":0,"335559738":195,"335559739":0,"335559740":259}"> </span></li>
<li><span data-contrast="auto">Identifying areas for improvement in clients' telehealth programs and providing guidance and support to optimize their virtual care offerings.</span><span data-ccp-props="{"201341983":0,"335559738":195,"335559739":0,"335559740":259}"> </span></li>
<li><span data-contrast="auto">Ensuring clients are satisfied with the services provided and addressing any concerns or issues promptly.</span><span data-ccp-props="{"201341983":0,"335559738":195,"335559739":0,"335559740":259}"> </span></li>
<li><span data-contrast="auto">Identifying opportunities for upselling or expanding services within existing client accounts, driving revenue growth.</span><span data-ccp-props="{"201341983":0,"335559738":195,"335559739":0,"335559740":259}"> </span></li>
<li><span data-contrast="auto">Monitoring key performance indicators (KPIs) related to client engagement, utilization, and satisfaction, and reporting on these metrics.</span><span data-ccp-props="{"201341983":0,"335559738":195,"335559739":0,"335559740":259}"> </span></li>
<li><span data-contrast="auto">Working with internal teams, such as clinical, technical, and operational staff, to ensure client needs are met and to optimize the overall virtual care experience.</span><span data-ccp-props="{"201341983":0,"335559738":195,"335559739":0,"335559740":259}"> </span></li>
<li><span data-contrast="auto">Utilizing various digital communication tools, such as video conferencing, email, and messaging platforms, to interact with clients and internal teams.</span><span data-ccp-props="{"201341983":0,"335559738":195,"335559739":0,"335559740":259}"> </span></li>
<li><span data-contrast="auto">Developing and executing strategies to achieve client goals and ensure the long-term success of their virtual care programs.</span><span data-ccp-props="{"201341983":0,"335559738":195,"335559739":0,"335559740":259}"> </span></li>
<li><span data-contrast="auto">Staying up-to-date on relevant regulations and ensuring the client's telehealth program complies with all applicable laws and standards.</span><span data-ccp-props="{"201341983":0,"335559738":195,"335559739":0,"335559740":259}"> </span></li>
</ul>
<p><strong><span data-contrast="none">What you’ll need:</span></strong><span data-ccp-props="{"201341983":0,"335559738":195,"335559739":0,"335559740":259}"> </span></p>
<ul>
<li><span data-contrast="auto">Bachelor's degree in a related field, such as Business, Marketing, or Healthcare Administration preferred.</span><span data-ccp-props="{"201341983":0,"335559738":195,"335559739":0,"335559740":259}"> </span></li>
<li><span data-contrast="auto">Previous experience in client relationship management, preferably within the healthcare or telehealth industry.</span><span data-ccp-props="{"201341983":0,"335559738":195,"335559739":0,"335559740":259}"> </span></li>
<li><span data-contrast="auto">Excellent verbal and written communication skills, with the ability to clearly convey information and build rapport with clients.</span><span data-ccp-props="{"201341983":0,"335559738":195,"335559739":0,"335559740":259}"> </span></li>
<li><span data-contrast="auto">Strong sales acumen and the ability to identify and pursue growth opportunities.</span><span data-ccp-props="{"201341983":0,"335559738":195,"335559739":0,"335559740":259}"> </span></li>
<li><span data-contrast="auto">Ability to manage multiple client accounts, prioritize tasks, and meet deadlines.</span><span data-ccp-props="{"201341983":0,"335559738":195,"335559739":0,"335559740":259}"> </span></li>
<li><span data-contrast="auto">Comfortable using various digital communication tools, telehealth platforms, and other relevant technologies.</span><span data-ccp-props="{"201341983":0,"335559738":195,"335559739":0,"335559740":259}"> </span></li>
<li><span data-contrast="auto">Ability to identify and resolve issues, troubleshoot problems, and find solutions to meet client needs.</span><span data-ccp-props="{"201341983":0,"335559738":195,"335559739":0,"335559740":259}"> </span></li>
<li><span data-contrast="auto">Ability to analyze data, track performance metrics, and identify trends to improve client outcomes.</span><span data-ccp-props="{"201341983":0,"335559738":195,"335559739":0,"335559740":259}"> </span></li>
<li><span data-contrast="auto">Ability to collaborate effectively with internal teams and stakeholders to achieve client goals.</span><span data-ccp-props="{"201341983":0,"335559738":195,"335559739":0,"335559740":259}"> </span></li>
<li><span data-contrast="auto">Ability to adapt to changing priorities and work in a fast-paced, dynamic environment.</span><span data-ccp-props="{"201341983":0,"335559738":195,"335559739":0,"335559740":259}"> </span></li>
</ul>
<p><strong><span data-contrast="none">Work Location:</span></strong><span data-ccp-props="{"201341983":0,"335559738":195,"335559739":0,"335559740":259}"> </span></p>
<ul>
<li data-leveltext="" data-font="Symbol" data-listid="35" data-list-defn-props="{"335552541":1,"335559683":0,"335559684":-2,"335559685":720,"335559991":360,"469769226":"Symbol","469769242":[8226],"469777803":"left","469777804":"","469777815":"hybridMultilevel"}" data-aria-posinset="1" data-aria-level="1"><span data-contrast="none">Remote: Colorado (preferred), Delaware, Florida, New Hampshire, New Jersey, Pennsylvania, Texas, Rhode Island, North and South Carolina, South Dakota, Tennessee, Texas, Utah, Vermont, Virginia, Washington, West Virginia, Wisconsin, Wyoming.</span><span data-ccp-props="{"134233117":false,"134233118":false,"335551550":0,"335551620":0,"335557856":16777215,"335559738":0,"335559739":0}"> </span></li>
</ul>
<p><strong><span data-contrast="none">Additional Information:</span></strong><span data-ccp-props="{"201341983":0,"335559738":195,"335559739":0,"335559740":259}"> </span></p>
<p><span data-contrast="none">Full time salary starting at $70,000 to $80,000 per year plus medical, dental, and vision benefits. This role will have a matching 401K.</span><span data-ccp-props="{"201341983":0,"335559738":195,"335559739":0,"335559740":259}"> </span></p>
<p><span data-ccp-props="{"201341983":0,"335559685":720,"335559738":195,"335559739":195,"335559740":259}"> </span></p>
<p><span data-ccp-props="{"134233117":false,"134233118":false,"201341983":0,"335559685":0,"335559738":195,"335559739":160,"335559740":259}"> </span></p>
<p><span data-ccp-props="{}"> </span></p>
<p><span data-ccp-props="{"335559738":195,"335559739":195}"> </span></p>