Customer Success Manager (Independent Contractor, Remote – SaaS / Life Sciences)
Posted 2025-08-23
Remote, USA
Full Time
Immediate Start
<p><span style="font-weight: bold">Customer Success Manager (Independent Contractor, Remote – SaaS / Life Sciences)</span></p>
<p><br><span style="font-weight: bold">Location: LATAM | Hours: Overlap with U.S. time zones required</span></p>
<p> </p>
<p>LARVOL provides competitive intelligence and predictive insights for global pharma companies. As we continue to grow, we’re looking for a proactive, relationship-driven Customer Success Manager (CSM) to help our customers get lasting value from our data platforms and predictive tools.</p>
<p><br><br></p>
<p><span style="font-weight: bold">The Opportunity</span></p>
<p><br></p>
<p><span style="font-weight: bold">This is not a support or sales role</span> — it’s a strategic partner position. We're seeking a Customer Success Manager who is a master at getting on a customer's calendar and staying there. We need someone who excels at building trust and creating relationships so valuable that customers look forward to your check-ins.</p>
<p>Success in this role is about proactive engagement—consistently securing meetings, surfacing evolving needs, and translating feedback into real value. If you're a natural at initiating meaningful conversations and cultivating lasting connections, you’ll thrive here.</p>
<p> </p>
<p><span style="font-weight: bold">What You’ll Do</span></p>
<ul>
<li><span style="font-weight: bold">Own the customer calendar.</span> Your core responsibility is to proactively schedule and lead regular strategic conversations—not to pitch, but to listen, learn, and support.</li>
<li>Act as a trusted partner to pharma customers, maintaining regular touchpoints and a clear understanding of their strategic goals</li>
<li>Lead or support onboarding and training sessions to drive early product adoption</li>
<li>Identify customer pain points and evolving priorities to inform ongoing engagement</li>
<li>Share insights and feedback from the customers with internal teams to guide product development and strategy</li>
<li>Respond to customer needs with urgency, clarity and sound judgment</li>
<li>Partner with Sales and fellow CSMs to support renewals and uncover expansion opportunities</li>
<li>Contribute to process improvements that strengthen retention and customer satisfaction</li>
<li>Keep detailed, accurate records of customer interactions, feedback, and renewal status in Salesforce</li>
</ul>
<p><br><br></p>
<p><span style="font-weight: bold">What You Bring</span></p>
<ul>
<li>2+ years in a Customer Success, Account Management, or customer-facing role, preferably in SaaS or life sciences</li>
<li>A strong track record of initiating and maintaining regular client engagement — not just reactive support</li>
<li>Excellent communication skills and confidence leading strategic discussions</li>
<li>High energy, self-motivation, and discipline in a remote setting</li>
<li>Curiosity to deeply understand customer needs and how our products align</li>
<li>Comfort working across time zones and collaborating remotely</li>
<li>Proficiency in Salesforce or other CRM tools</li>
</ul>
<p><br><br></p>
<p><span style="font-weight: bold">What We Offer</span></p>
<ul>
<li><span style="font-weight: bold">Fully Remote</span>: Work from anywhere with autonomy and flexibility</li>
<li><span style="font-weight: bold">Mission-Driven Work</span>: Support pharma companies with solutions that matter</li>
<li><span style="font-weight: bold">Small Team, Big Impact</span>: Collaborate directly with leadership and product teams</li>
<li><span style="font-weight: bold">Independent Contractor Role</span>: Freedom and responsibility in a contract-based structure</li>
</ul>
<p><br><span style="font-weight: bold">Location: LATAM | Hours: Overlap with U.S. time zones required</span></p>
<p> </p>
<p>LARVOL provides competitive intelligence and predictive insights for global pharma companies. As we continue to grow, we’re looking for a proactive, relationship-driven Customer Success Manager (CSM) to help our customers get lasting value from our data platforms and predictive tools.</p>
<p><br><br></p>
<p><span style="font-weight: bold">The Opportunity</span></p>
<p><br></p>
<p><span style="font-weight: bold">This is not a support or sales role</span> — it’s a strategic partner position. We're seeking a Customer Success Manager who is a master at getting on a customer's calendar and staying there. We need someone who excels at building trust and creating relationships so valuable that customers look forward to your check-ins.</p>
<p>Success in this role is about proactive engagement—consistently securing meetings, surfacing evolving needs, and translating feedback into real value. If you're a natural at initiating meaningful conversations and cultivating lasting connections, you’ll thrive here.</p>
<p> </p>
<p><span style="font-weight: bold">What You’ll Do</span></p>
<ul>
<li><span style="font-weight: bold">Own the customer calendar.</span> Your core responsibility is to proactively schedule and lead regular strategic conversations—not to pitch, but to listen, learn, and support.</li>
<li>Act as a trusted partner to pharma customers, maintaining regular touchpoints and a clear understanding of their strategic goals</li>
<li>Lead or support onboarding and training sessions to drive early product adoption</li>
<li>Identify customer pain points and evolving priorities to inform ongoing engagement</li>
<li>Share insights and feedback from the customers with internal teams to guide product development and strategy</li>
<li>Respond to customer needs with urgency, clarity and sound judgment</li>
<li>Partner with Sales and fellow CSMs to support renewals and uncover expansion opportunities</li>
<li>Contribute to process improvements that strengthen retention and customer satisfaction</li>
<li>Keep detailed, accurate records of customer interactions, feedback, and renewal status in Salesforce</li>
</ul>
<p><br><br></p>
<p><span style="font-weight: bold">What You Bring</span></p>
<ul>
<li>2+ years in a Customer Success, Account Management, or customer-facing role, preferably in SaaS or life sciences</li>
<li>A strong track record of initiating and maintaining regular client engagement — not just reactive support</li>
<li>Excellent communication skills and confidence leading strategic discussions</li>
<li>High energy, self-motivation, and discipline in a remote setting</li>
<li>Curiosity to deeply understand customer needs and how our products align</li>
<li>Comfort working across time zones and collaborating remotely</li>
<li>Proficiency in Salesforce or other CRM tools</li>
</ul>
<p><br><br></p>
<p><span style="font-weight: bold">What We Offer</span></p>
<ul>
<li><span style="font-weight: bold">Fully Remote</span>: Work from anywhere with autonomy and flexibility</li>
<li><span style="font-weight: bold">Mission-Driven Work</span>: Support pharma companies with solutions that matter</li>
<li><span style="font-weight: bold">Small Team, Big Impact</span>: Collaborate directly with leadership and product teams</li>
<li><span style="font-weight: bold">Independent Contractor Role</span>: Freedom and responsibility in a contract-based structure</li>
</ul>