Business Architect, Distribution (Sales and Service)

<p style="text-align:left">At Allstate, great things happen when our people work together to protect families and their belongings from life’s uncertainties. And for more than 90 years our innovative drive has kept us a step ahead of our customers’ evolving needs. From advocating for seat belts, air bags and graduated driving laws, to being an industry leader in pricing sophistication, telematics, and, more recently, device and identity protection.&nbsp;</p><p style="text-align:inherit"></p><p style="text-align:inherit"></p><p style="text-align:left"><b>Job Description</b></p><p style="text-align:inherit"></p><p style="text-align:inherit"></p><div><div><p><b><span>Who is Allstate:</span></b><span>&nbsp;</span></p></div><div><p><span><span>Allstate Insurance Company of Canada is a leading home and auto insurer focused on providing its customers prevention and protection products and services for every stage of life. The company is proud to have been named a Best Employer in Canada for nine consecutive years and prioritizes supporting employees and fostering an inclusive, welcoming corporate culture. Allstate is committed to making a positive difference in the communities in which it </span><span>operates</span><span> through partnerships with charitable organizations, employee giving and volunteerism. Serving Canadians since 1953, Allstate strives to provide reassurance with its "You’re in Good Hands®" promise.&nbsp;</span></span><span>&nbsp;</span></p></div><div><p><span>&nbsp;</span></p></div><div><p><i><span>Through our core values, Opportunity, Flexibility, Community, Diversity and Family, we have worked hard to develop and nurture a culture where employees feel valued, experience personal growth, have career options and </span><span>truly enjoy</span><span> the work they do. </span></i><span><span>&nbsp;</span></span><br><span><span>&nbsp;</span></span><br><b><span>Benefits To Joining Allstate</span></b><span>&nbsp;</span></p></div><div><ul><li><p><span><span>Flexible Work Arrangements</span></span><span>&nbsp;</span></p></li></ul></div><div><ul><li><p><span><span>Employee discounts (15% on auto and property insurance, plus many other products and services)</span></span><span>&nbsp;</span></p></li></ul></div><div><ul><li><p><span><span>Good Office program (receive up to 400$ back after </span><span>purchasing</span><span> office equipment)</span></span><span>&nbsp;</span></p></li></ul></div><div><ul><li><p><span><span>Student Loan Payment Matching Program for Government Student loans</span></span><span>&nbsp;</span></p></li></ul></div><div><ul><li><p><span><span>Comprehensive Retirement Savings Program with employer matched contributions</span></span><span>&nbsp;</span></p></li></ul></div><div><ul><li><p><span><span>Annual Wellness allowance to support employees with improving health and wellbeing</span></span><span>&nbsp;</span></p></li></ul></div><div><ul><li><p><span><span>Personal reflection day</span></span><span>&nbsp;</span></p></li></ul></div><div><ul><li><p><span><span>Tuition Reimbursement</span></span><span>&nbsp;</span></p></li></ul></div><div><ul><li><p><span><span>Working within the community and giving back!</span></span><span>&nbsp;</span></p></li></ul></div><div><p></p><p><b><span>Role Designation:</span></b><span><span> </span><span>Remote (occasional requirement to attend our head office 3-4 times a year)</span></span><span>&nbsp;</span></p></div><div><p></p><p><b><span>Job Description</span></b><span>&nbsp;</span></p></div><div><p><span><span>In this role, </span><span>you’ll</span><span> shape the future of how we solve complex challenges by developing bold, strategic solutions that align business goals, technology, and user experience. You will be the key bridge between business and technology stakeholders to both uncover and drive the change forward. </span><span>You'll</span><span> dive deep </span><span>to </span><span>identify</span><span> opportunities, influence direction, and lead the journey from vision to execution</span><span> on behalf of the business</span><span> — all while collaborating with cross-functional teams who share your passion for innovation. If </span><span>you’re</span><span> energized by strategic problem-solving, cross-functional collaboration, </span><span>challenging ways of thinking </span><span>and making a tangible impact, this is your opportunity to lead from the front.</span></span><span>&nbsp;</span></p></div><div><p></p><p><b><span>Accountabilities</span></b><span>&nbsp;</span></p></div></div><div><div><ul><li><p><span><span>U</span><span>nderstand and </span><span>analyz</span><span>e</span><span> </span><span>current business processes</span><span> for the sales and service teams</span></span><span>&nbsp;</span></p></li></ul></div><div><ul><li><p><span><span>Lead pre-discovery sessions to </span><span>identify</span><span> and define </span><span>business problems, root causes and potential solutions&nbsp;</span></span><span>&nbsp;</span></p></li></ul></div><div><ul><li><p><span><span>Collaborate with stakeholders to </span><span>articulate a lean hypothesis with clear business outcomes</span></span><span>&nbsp;</span></p></li></ul></div><div><ul><li><p><span><span>Use data to drive decision making and prioritization</span><span> of initiatives</span></span><span>&nbsp;</span></p></li></ul></div><div><ul><li><p><span><span>Translate ideas into functional outcomes by guiding user story </span></span><span>&nbsp;</span></p></li></ul></div><div><ul><li><p><span><span>Guide the implementation of the initiative, collaborating with stakeholders to align business strategies with technology solutions, working with </span><span>digital product managers</span><span> to ensure integration between capabilities </span><span>within </span><span>&nbsp;platform</span><span>s</span><span>.</span></span><span>&nbsp;</span></p></li></ul></div><div><ul><li><p><span><span>Work closely with the business readiness team to</span><span> </span><span>identify</span><span> </span><span>change</span><span> impacts, </span><span>ensure </span><span>best practices are updated, training</span><span> is</span><span> in place and</span><span> </span><span>appropriate </span><span>internal</span><span> and external </span><span>communications&nbsp;</span></span><span>&nbsp;</span></p></li></ul></div><div><ul><li><p><span><span>Ensure execution of initiatives, proactively engaging with stakeholder groups to collect insights and feedback.</span></span><span>&nbsp;</span></p></li></ul></div><div><ul><li><p><span><span>Use customer feedback, detailed market analysis, and data gathering to provide recommendations on decisions about product strategy and iterations</span></span><span>&nbsp;</span></p></li></ul></div><div><ul><li><p><span><span>Engage in discovery/test and learn activities to quickly </span><span>validate</span><span> assumptions and capability o</span><span>f</span><span> solution </span><span>to achieve business results.</span></span><span>&nbsp;</span></p></li></ul></div><div><ul><li><p><span><span>Monitor and evaluat</span><span>e</span><span> the effectiveness of </span><span>solutions </span><span>and reporting on benefit realization</span><span> </span></span><span>&nbsp;</span></p></li></ul></div><div><ul><li><p><span><span>Gather and act on user feedback to </span><span>validate</span><span> assumptions and refine solutions</span><span> </span></span><span>&nbsp;</span></p></li></ul></div><div><ul><li><p><span><span>Support iterative devel</span><span>opment and scaling of capabilities</span></span><span>&nbsp;</span></p></li></ul></div><div><ul><li><p><span><span>Analyze data to confirm hypothesized value is being realized</span><span> </span></span><span>&nbsp;</span></p></li></ul></div><div><ul><li><p><span><span>Conduct m</span><span>onthly reporting&nbsp;</span><span>meetings with various stakeholders across the organization</span></span><span>&nbsp;</span></p></li></ul></div><div><p><span>&nbsp;</span></p></div><div><p><b><span>Qualifications</span></b><span>&nbsp;</span></p></div><div><ul><li><p><span><span>5+ yrs </span><span>Experience in the insurance industry</span></span><span>&nbsp;</span></p></li></ul></div><div><ul><li><p><span><span>Minimum</span><span> 3 </span><span>years</span><span> experience</span><span> in business analysis, business architecture or solution design&nbsp;</span></span><span>&nbsp;</span></p></li></ul></div><div><ul><li><p><span><span>Demonstrated experience in process optimization and digital </span><span>transfor</span><span>mation</span></span><span>&nbsp;</span></p></li></ul></div><div><ul><li><p><span><span>Strong</span><span> digital mindset with experience adopting and championing tech-enabled solutions</span></span><span>&nbsp;</span></p></li></ul></div><div><ul><li><p><span><span>Curiosity to ask the right questions and uncover root causes of business challenges</span></span><span>&nbsp;</span></p></li></ul></div><div><ul><li><p><span><span>Strong communication</span><span>, facilitation, and stakeholder engagement skills</span></span><span>&nbsp;</span></p></li></ul></div><div><ul><li><p><span><span>Strategic thinker focused on designing future-state processes</span></span><span>&nbsp;</span></p></li></ul></div><div><ul><li><p><span><span>Excellent communication skills to clearly explain changes and </span><span>impacts</span><span> to varied audiences</span></span><span>&nbsp;</span></p></li></ul></div><div><ul><li><p><span><span>Strong data literacy, including data collection, analysis, and KPI measurement</span></span><span>&nbsp;</span></p></li></ul></div><div><ul><li><p><span><span>Proficiency</span><span> with tools such as Mural, JIRA, PowerPoint, and Tableau</span></span><span>&nbsp;</span></p></li></ul></div><div><ul><li><p><span><span>Familiarity with business architecture frameworks is desirable</span></span><span>&nbsp;</span></p></li></ul></div><div><p><span>&nbsp;</span></p></div><div><p><span><span>Allstate Canada Group has policies and practices that provide workplace accommodations. If you require accommodation, please let us know and we will work with you to meet your needs.</span></span><span>&nbsp;</span></p></div><div><p><span>&nbsp;</span></p></div><div><p></p></div><div><p><b><span>&nbsp;</span></b><span>&nbsp;</span></p></div><div><p><b><span>À propos d’Allstate&nbsp;:</span></b><span>&nbsp;</span></p></div><div><p><span><span>Allstate du Canada, compagnie d’assurance est un chef de file dans le domaine des assurances automobile et habitation; elle offre à ses clients des produits et services de prévention et de protection qui conviennent à toutes les étapes de la vie. Au service des Canadiens depuis 1953, l’entreprise met tout en œuvre pour que non seulement ses clients, mais aussi ses employés soient en bonnes </span><span>mains</span></span><span><span>MD</span></span><span><span>, comme en fait foi sa présence au palmarès des Employeurs de choix au Canada pendant neuf années de suite, notamment en favorisant une culture organisationnelle inclusive et accueillante. Allstate du Canada tient à contribuer au mieux-être des communautés dans lesquelles elle exerce ses activités au moyen de partenariats avec des organismes caritatifs et de programmes misant sur la générosité de ses employés. </span></span><span>&nbsp;</span></p></div><div><p><span><span>&nbsp;</span></span><span>&nbsp;</span></p></div><div><p><i><span>À Allstate, nous avons conscience que la qualité de nos produits découle directement du niveau de satisfaction du personnel à l’égard de l’entreprise. C’est pourquoi nous misons sur le maintien d’une culture où les employés se sentent valorisés et où ils peuvent poursuivre une carrière passionnante. Les 5&nbsp;piliers de notre proposition de valeur aux employés – possibilités, souplesse, esprit communautaire, diversité et environnement familial – permettent de s’épanouir de façon unique.&nbsp;</span></i><span><span>&nbsp;</span></span><br><span><span>&nbsp;</span></span><br><b><span>Les avantages offerts par Allstate</span></b><span>&nbsp;</span></p></div><div><ul><li><p><span><span>La flexibilité des modalités de travail;</span></span><span>&nbsp;</span></p></li></ul></div><div><ul><li><p><span><span>Des rabais d’employé (15&nbsp;% sur les assurances automobile et habitation, ainsi que des rabais sur de nombreux autres produits et services);</span></span><span>&nbsp;</span></p></li></ul></div><div><ul><li><p><span><span>Le programme Bureau en bonnes mains (jusqu’à 400&nbsp;$ sont octroyés pour se procurer de l’équipement de bureau nécessaire à domicile);</span></span><span>&nbsp;</span></p></li></ul></div><div><ul><li><p><span><span>Un programme de paiement de contrepartie pour le remboursement des prêts étudiants aux programmes gouvernementaux;</span></span><span>&nbsp;</span></p></li></ul></div><div><ul><li><p><span><span>Un régime d’épargne-retraite complet prévoyant des cotisations de contrepartie de l’employeur;</span></span><span>&nbsp;</span></p></li></ul></div><div><ul><li><p><span><span>Une allocation annuelle couvrant des dépenses effectuées pour améliorer sa santé et son bien-être;</span></span><span>&nbsp;</span></p></li></ul></div><div><ul><li><p><span><span>Un Jour de réflexion personnelle;</span></span><span>&nbsp;</span></p></li></ul></div><div><ul><li><p><span><span>Le remboursement de droits de scolarité;</span></span><span>&nbsp;</span></p></li></ul></div><div><ul><li><p><span><span>Une implication dans la vie communautaire;</span></span><span>&nbsp;</span></p></li></ul></div><div><p><span>&nbsp;</span></p></div><div><p><b><span>Désignation du rôle&nbsp;:</span></b><span><span> à distance (présence requise au siège social occasionnellement, 3 ou 4&nbsp;fois par année)</span></span><span>&nbsp;</span></p></div><div><p></p><p><b><span>Description de poste</span></b><span>&nbsp;</span></p></div><div><p><span><span>&nbsp;</span></span><span>&nbsp;</span></p></div><div><p><span><span>Le ou la titulaire de ce poste façonnera l’avenir de la résolution de défis complexes dans l’entreprise en élaborant des solutions audacieuses et stratégiques tenant compte des objectifs d’affaires, de la technologie et de l’expérience utilisateur. Il ou elle agira à titre d’</span><span>agent·e</span><span> de liaison entre les intervenants d’affaires et des Technologies pour soulever les occasions de changement et les mettre en œuvre. Cette personne cherchera à cerner les occasions, à influencer les orientations et à diriger la poursuite du parcours allant de la vision à l’exécution au nom de l’entreprise — tout en collaborant avec des équipes interfonctionnelles toutes aussi passionnées. Si la résolution stratégique de problèmes, la collaboration interdisciplinaire, la remise en question des façons de penser et la volonté de changer les choses vous stimulent, cette offre d’emploi est votre occasion de mener la charge.</span></span><span>&nbsp;</span></p></div><div><p></p><p><b><span>Responsabilités</span></b><span>&nbsp;</span></p></div><div><ul><li><p><span><span>Comprendre et analyser les processus d’affaires actuels des équipes des Ventes et du Service;</span></span><span>&nbsp;</span></p></li></ul></div><div><ul><li><p><span><span>Diriger des séances préliminaires de découverte afin de définir les problèmes d’affaires, leurs causes profondes et les solutions potentielles;</span></span><span>&nbsp;</span></p></li></ul></div><div><ul><li><p><span><span>Collaborer avec les parties prenantes pour formuler une hypothèse allégée avec des résultats d’affaires clairs;</span></span><span>&nbsp;</span></p></li></ul></div><div><ul><li><p><span><span>Utiliser les données pour informer la prise de décision et établir l’ordre de priorité des projets;</span></span><span>&nbsp;</span></p></li></ul></div><div><ul><li><p><span><span>Transformer les idées en résultats fonctionnels en guidant la rédaction des récits utilisateurs;</span></span><span>&nbsp;</span></p></li></ul></div><div><ul><li><p><span><span>Guider la mise en œuvre de projets et collaborer avec les intervenants pour harmoniser les stratégies d’affaires aux solutions technologiques, en travaillant avec les gestionnaires des produits numériques pour assurer l’intégration des capacités aux plateformes;</span></span><span>&nbsp;</span></p></li></ul></div><div><ul><li><p><span><span>En étroite collaboration avec l’Équipe de préparation opérationnelle, déterminer les répercussions de changements; veiller à la mise à jour des pratiques exemplaires, à la mise en place de formations et à la communication auprès des intervenants internes et externes appropriés;</span></span><span>&nbsp;</span></p></li></ul></div><div><ul><li><p><span><span>Assurer l’exécution de projets, en communiquant de façon proactive avec les groupes d’intervenants pour recueillir la rétroaction;</span></span><span>&nbsp;</span></p></li></ul></div><div><ul><li><p><span><span>Utiliser la rétroaction des clients, les analyses détaillées du marché et les données recueillies pour formuler des recommandations sur des décisions concernant les stratégies et les itérations de produit;</span></span><span>&nbsp;</span></p></li></ul></div><div><ul><li><p><span><span>Participer à la phase de découverte et de mise à l’essai pour valider rapidement les hypothèses et les capacités ou la direction de la solution pour atteindre les résultats opérationnels;</span></span><span>&nbsp;</span></p></li></ul></div><div><ul><li><p><span><span>Surveiller et évaluer l’efficacité des solutions&nbsp;et produire des rapports sur les avantages apportés;</span></span><span>&nbsp;</span></p></li></ul></div><div><ul><li><p><span><span>Recueillir et exploiter la rétroaction des <span style="overflow-wrap: break-word; display: inline; text-decoration: inherit; hyphens: auto;">utilisateurs&nbsp;pour</span> valider les hypothèses et peaufiner les solutions;</span></span><span>&nbsp;</span></p></li></ul></div><div><ul><li><p><span><span>Soutenir le développement itératif&nbsp;et la mise à l’échelle des capacités;</span></span><span>&nbsp;</span></p></li></ul></div><div><ul><li><p><span><span>Analyser les données&nbsp;pour confirmer que la valeur anticipée est bien réalisée;</span></span><span>&nbsp;</span></p></li></ul></div><div><ul><li><p><span><span>Animer des réunions mensuelles de suivi&nbsp;avec diverses parties prenantes de l’organisation.</span></span><span>&nbsp;</span></p></li></ul></div><div><p><span><span>&nbsp;</span></span><span>&nbsp;</span></p></div><div><p><b><span>Compétences</span></b><span>&nbsp;</span></p></div><div><ul><li><p><span><span>Expérience professionnelle pertinente d’au moins 5&nbsp;ans dans le secteur des assurances;</span></span><span>&nbsp;</span></p></li></ul></div><div><ul><li><p><span><span>Au moins trois ans d’expérience en analyse opérationnelle, en architecture opérationnelle ou en conception de solutions;</span></span><span>&nbsp;</span></p></li></ul></div><div><ul><li><p><span><span>Expérience éprouvée en optimisation des processus et en transformation numérique;</span></span><span>&nbsp;</span></p></li></ul></div><div><ul><li><p><span><span>Solide esprit numérique, avec expérience dans l’adoption et la promotion de solutions technologiques;</span></span><span>&nbsp;</span></p></li></ul></div><div><ul><li><p><span><span>Curiosité pour poser les bonnes questions et cerner les causes profondes de défis opérationnels;</span></span><span>&nbsp;</span></p></li></ul></div><div><ul><li><p><span><span>Solides compétences en communication, en animation et en mobilisation des parties prenantes;</span></span><span>&nbsp;</span></p></li></ul></div><div><ul><li><p><span><span>Esprit stratégique, axé sur la conception de processus cibles (état futur);</span></span><span>&nbsp;</span></p></li></ul></div><div><ul><li><p><span><span>Excellentes aptitudes en communication, pour expliquer clairement les changements et leurs répercussions à divers publics;</span></span><span>&nbsp;</span></p></li></ul></div><div><ul><li><p><span><span>Grande aisance avec les données, incluant la collecte, l’analyse et la mesure des indicateurs de performance; </span></span><span>&nbsp;</span></p></li></ul></div><div><ul><li><p><span><span>Maîtrise d’outils tels que Mural, JIRA, PowerPoint et Tableau;</span></span><span>&nbsp;</span></p></li></ul></div><div><ul><li><p><span><span>Connaissance des cadres d’architecture d’affaires, un atout.</span></span><span>&nbsp;</span></p></li></ul></div><div><p><span><span>&nbsp;</span></span><span>&nbsp;</span></p></div><div><p><span><span>Le Groupe Allstate du Canada dispose de politiques et de pratiques permettant d’offrir des mesures d’adaptation en milieu de travail. Si nécessaire, nous établirons avec vous les mesures qui doivent être prises pour répondre à vos besoins.</span></span><span>&nbsp;</span></p></div><div><p><span><span>&nbsp;</span></span><span>&nbsp;</span></p></div><div><p><span><span>#LI-AV2</span></span><span>&nbsp;</span></p></div></div><p></p><p style="text-align:inherit"></p><p style="text-align:inherit"></p><p><b>Joining our team isn’t just a job — it’s an opportunity. One that takes your skills and pushes them to the next level. One that encourages you to challenge the status quo. One where you can shape the future of protection while supporting causes that mean the most to you. Joining our team means being part of something bigger – a winning team making a meaningful impact.</b></p>