Customer Service & Admin Assistant

Posted 2025-08-23
Remote, USA Full Time Immediate Start
<p>This is a remote position.</p>
<p>Schedule:<br></p>
<ul>
<li><p>40 hours per week<br></p></li>
<li><p>Monday to Friday, 8 AM to 5 PM Eastern Time (includes 1hr unpaid break)<br></p></li>
</ul>
<p>Client Timezone: Eastern Time<br></p> <b><br></b> <b>Responsibilities:</b><br>
<ul>
<li><p>Answer incoming phone calls and provide information about dance programs and services<br></p></li>
<li><p>Follow up on contacts and leads to convert them into enrolled students<br></p></li>
<li><p>Register and enroll children in dance classes<br></p></li>
<li><p>Send and schedule emails during business hours<br></p></li>
<li><p>Manage calendar and email communications<br></p></li>
<li><p>Update and maintain client records and databases<br></p></li>
<li><p>Coordinate and communicate information with evening shift staff<br></p></li>
<li><p>Handle general administrative tasks as needed<br></p></li>
<li><p>Provide excellent customer service to parents, grandparents, and students<br></p></li>
</ul>
<p><br></p>
<p><b>Scope:</b><br></p>
<ul>
<li><p>Full-time position: 40 hours per week<br></p></li>
<li><p>Schedule: Monday to Friday, 9 AM to 5 PM Eastern Time<br></p></li>
<li><p>Remote work arrangement<br></p></li>
<li><p>Direct reporting to business owner<br></p></li>
<li><p>Collaboration with on-site evening staff<br></p></li>
<li><p>Focus on daytime operations and administrative support<br></p></li>
<li><p>Client-facing role with high level of customer interaction<br></p></li>
</ul>
<p><b><br></b></p> <b>Requirements:</b><br>
<ul>
<li><p>Previous customer service experience, preferably with US-based clients required<br></p></li>
<li><p>Strong communication skills for phone and email interactions<br></p></li>
<li><p>Experience with CRM systems and record management<br></p></li>
<li><p>Ability to work independently with minimal training required<br></p></li>
<li><p>Professional demeanor when interacting with families and children<br></p></li>
<li><p>Reliable internet connection and quiet work environment<br></p></li>
</ul>
<p><br></p> <b>Independent Contractor Perks</b><br>
<ul>
<li>HMO Coverage for eligible locations<br></li>
<li>Permanent work from home<br></li>
<li>Immediate hiring<br></li>
</ul> <br> ZR_26502_JOB<br> <br>
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