Customer Success Engineer - II - R-22051

<p><b>Job Family Summary </b></p><p>• Serves as a single point of contact for technical consultation, for a designated customer base </p><p>• Provides consulting service to customers, developing technical, tactical and strategic plans, related to systems definition and feasibility determination </p><p>• Proposes and implements system enhancements, assessing the compatibility and integration of products/services proposed to ensure an integrated architecture across interdependent technologies </p><p>• Provides escalation coverage for dedicated customer base </p><p>• Responsible for adhering to company security policies and procedures and any other relevant policies and standards as directed</p>\n<p></p><p><br></p><b>Career Level Summary</b><ul><li>Requires working knowledge and experience in own job discipline and broadens capabilities </li><li>Continues to build knowledge of the company, processes and customers </li><li>Performs a range of assignments related to job discipline </li><li>Uses prescribed guidelines or processes in analyzing situations</li><li>Receives a moderate level of guidance and direction</li></ul><p><br></p><b>Key Responsibilities</b><ul><li>Responsible for collaboration with implementation teams with your assigned customers new builds </li><li>Responsible for customer technical documentation: environment runbooks; AMGs and DMGs; architecture diagrams; post sales high level design as part of implementation process</li><li>Responsible for participation and collaboration with CSMs at; ASRs; QBRs; MSRs; creation and implementation of churn mitigation strategies; implementation calls for assigned customers</li><li>Informed on all technical support activities for assigned customers, including maintenance planning/execution, disaster recovery testing, security and compliance auditing, </li><li>Responsible for operational health activities: capacity management, performance review, operational review, risk identification and remediation, assistance with technical migrations and customer environment documentation Customer Success Engineer II Global Job Code: </li><li>Other Incidental tasks related to the job, as necessary. May lead technical projects with manageable risk, that improve customer experience </li><li>P1 technical support including 24 x 7 on call as required&nbsp;</li></ul><p><br></p><p></p>\n