Customer Success Manager

<p style="line-height:1.38;margin-top:16px;margin-bottom:16px;"><span style="font-size:13pt;font-variant:normal;white-space:pre-wrap;"><span style="font-family:Arial, sans-serif;"><span style="color:#000000;"><span style="font-weight:700;"><span style="font-style:normal;"><span style="text-decoration:none;">Why Join Woliba</span></span></span></span></span></span></p><p style="line-height:1.38;margin-top:16px;margin-bottom:16px;"><span style="font-size:11pt;font-variant:normal;white-space:pre-wrap;"><span style="font-family:Arial, sans-serif;"><span style="color:#000000;"><span style="font-weight:400;"><span style="font-style:normal;"><span style="text-decoration:none;">At Woliba, we’re redefining the way organizations approach People Operations and employee wellbeing. Our all-in-one SaaS platform brings together HR, engagement, and wellness tools into a single, modular solution that empowers companies to create thriving workplace cultures.</span></span></span></span></span></span></p><p style="line-height:1.38;margin-top:16px;margin-bottom:16px;"><span style="font-size:11pt;font-variant:normal;white-space:pre-wrap;"><span style="font-family:Arial, sans-serif;"><span style="color:#000000;"><span style="font-weight:400;"><span style="font-style:normal;"><span style="text-decoration:none;">When you join Woliba, you’re not just joining a tech company—you’re joining a mission-driven team passionate about innovation, impact, and continuous improvement. You’ll work alongside talented, collaborative professionals in a fully remote environment, with the flexibility to do your best work from anywhere.</span></span></span></span></span></span></p><p style="line-height:1.38;margin-top:16px;margin-bottom:16px;"><span style="font-size:11pt;font-variant:normal;white-space:pre-wrap;"><span style="font-family:Arial, sans-serif;"><span style="color:#000000;"><span style="font-weight:400;"><span style="font-style:normal;"><span style="text-decoration:none;">We believe in empowering our team with autonomy, supporting professional growth, and celebrating shared successes. Every role at Woliba directly contributes to delivering measurable value for our clients and shaping the future of workplace experience.</span></span></span></span></span></span></p><p style="line-height:1.38;margin-top:16px;margin-bottom:16px;"><span style="font-size:11pt;font-variant:normal;white-space:pre-wrap;"><span style="font-family:Arial, sans-serif;"><span style="color:#000000;"><span style="font-weight:400;"><span style="font-style:normal;"><span style="text-decoration:none;">If you want to make a meaningful difference, work with cutting-edge technology, and be part of a high-growth, forward-thinking SaaS company, Woliba is the place for you.</span></span></span></span></span></span></p><p style="line-height:1.38;margin-top:16px;margin-bottom:16px;"></p><p style="line-height:1.38;"><span style="font-size:13pt;font-variant:normal;white-space:pre-wrap;"><span style="font-family:Rubik, sans-serif;"><span style="color:#000000;"><span style="font-weight:700;"><span style="font-style:normal;"><span style="text-decoration:none;">Role Overview</span></span></span></span></span></span></p><p style="line-height:1.38;margin-top:16px;margin-bottom:16px;"><span style="font-size:11pt;font-variant:normal;white-space:pre-wrap;"><span style="font-family:Rubik, sans-serif;"><span style="color:#000000;"><span style="font-weight:400;"><span style="font-style:normal;"><span style="text-decoration:none;">We’re looking for an experienced Customer Success Manager (CSM) to own and grow relationships with our customers, ensuring they achieve measurable success using Woliba’s platform. This is a fully remote position, working with clients primarily in the United States, and requires a proactive, relationship-driven professional with a strong SaaS background.</span></span></span></span></span></span></p><p style="line-height:1.38;"><span style="font-size:13pt;font-variant:normal;white-space:pre-wrap;"><span style="font-family:Rubik, sans-serif;"><span style="color:#000000;"><span style="font-weight:700;"><span style="font-style:normal;"><span style="text-decoration:none;">Key Responsibilities</span></span></span></span></span></span></p><ul><li style="list-style-type:disc;"><span style="font-size:11pt;font-variant:normal;white-space:pre-wrap;"><span style="font-family:Rubik, sans-serif;"><span style="color:#000000;"><span style="font-weight:400;"><span style="font-style:normal;"><span style="text-decoration:none;">Serve as the trusted advisor and primary point of contact for an assigned portfolio of clients.</span></span></span></span></span></span><br>&nbsp;</li><li style="list-style-type:disc;"><span style="font-size:11pt;font-variant:normal;white-space:pre-wrap;"><span style="font-family:Rubik, sans-serif;"><span style="color:#000000;"><span style="font-weight:400;"><span style="font-style:normal;"><span style="text-decoration:none;">Lead strategic onboarding plans to ensure smooth implementation and time-to-value for new accounts.</span></span></span></span></span></span><br>&nbsp;</li><li style="list-style-type:disc;"><span style="font-size:11pt;font-variant:normal;white-space:pre-wrap;"><span style="font-family:Rubik, sans-serif;"><span style="color:#000000;"><span style="font-weight:400;"><span style="font-style:normal;"><span style="text-decoration:none;">Drive product adoption, engagement, and satisfaction through regular check-ins, QBRs, and success planning.</span></span></span></span></span></span><br>&nbsp;</li><li style="list-style-type:disc;"><span style="font-size:11pt;font-variant:normal;white-space:pre-wrap;"><span style="font-family:Rubik, sans-serif;"><span style="color:#000000;"><span style="font-weight:400;"><span style="font-style:normal;"><span style="text-decoration:none;">Develop a deep understanding of each client’s goals, challenges, and business objectives.</span></span></span></span></span></span><br>&nbsp;</li><li style="list-style-type:disc;"><span style="font-size:11pt;font-variant:normal;white-space:pre-wrap;"><span style="font-family:Rubik, sans-serif;"><span style="color:#000000;"><span style="font-weight:400;"><span style="font-style:normal;"><span style="text-decoration:none;">Collaborate with product, support, and sales teams to ensure customer feedback informs roadmap decisions.</span></span></span></span></span></span><br>&nbsp;</li><li style="list-style-type:disc;"><span style="font-size:11pt;font-variant:normal;white-space:pre-wrap;"><span style="font-family:Rubik, sans-serif;"><span style="color:#000000;"><span style="font-weight:400;"><span style="font-style:normal;"><span style="text-decoration:none;">Proactively identify at-risk accounts and implement retention strategies.</span></span></span></span></span></span><br>&nbsp;</li><li style="list-style-type:disc;"><span style="font-size:11pt;font-variant:normal;white-space:pre-wrap;"><span style="font-family:Rubik, sans-serif;"><span style="color:#000000;"><span style="font-weight:400;"><span style="font-style:normal;"><span style="text-decoration:none;">Partner with Sales on renewal and expansion opportunities.</span></span></span></span></span></span><br>&nbsp;</li><li style="list-style-type:disc;"><span style="font-size:11pt;font-variant:normal;white-space:pre-wrap;"><span style="font-family:Rubik, sans-serif;"><span style="color:#000000;"><span style="font-weight:400;"><span style="font-style:normal;"><span style="text-decoration:none;">Monitor key account health metrics and prepare executive-level reports for clients and internal stakeholders.</span></span></span></span></span></span><br>&nbsp;</li></ul><p style="line-height:1.38;"><span style="font-size:13pt;font-variant:normal;white-space:pre-wrap;"><span style="font-family:Rubik, sans-serif;"><span style="color:#000000;"><span style="font-weight:700;"><span style="font-style:normal;"><span style="text-decoration:none;">Requirements</span></span></span></span></span></span></p><ul><li style="list-style-type:disc;"><span style="font-size:11pt;font-variant:normal;white-space:pre-wrap;"><span style="font-family:Rubik, sans-serif;"><span style="color:#000000;"><span style="font-weight:400;"><span style="font-style:normal;"><span style="text-decoration:none;">4+ years in a Customer Success or Account Management role within SaaS companies.</span></span></span></span></span></span><br>&nbsp;</li><li style="list-style-type:disc;"><span style="font-size:11pt;font-variant:normal;white-space:pre-wrap;"><span style="font-family:Rubik, sans-serif;"><span style="color:#000000;"><span style="font-weight:400;"><span style="font-style:normal;"><span style="text-decoration:none;">Proven track record managing US-based accounts, preferably mid-market to enterprise level.</span></span></span></span></span></span><br>&nbsp;</li><li style="list-style-type:disc;"><span style="font-size:11pt;font-variant:normal;white-space:pre-wrap;"><span style="font-family:Rubik, sans-serif;"><span style="color:#000000;"><span style="font-weight:400;"><span style="font-style:normal;"><span style="text-decoration:none;">Strong understanding of SaaS onboarding, adoption, retention, and expansion best practices.</span></span></span></span></span></span><br>&nbsp;</li><li style="list-style-type:disc;"><span style="font-size:11pt;font-variant:normal;white-space:pre-wrap;"><span style="font-family:Rubik, sans-serif;"><span style="color:#000000;"><span style="font-weight:400;"><span style="font-style:normal;"><span style="text-decoration:none;">Excellent English communication skills (verbal and written).</span></span></span></span></span></span><br>&nbsp;</li><li style="list-style-type:disc;"><span style="font-size:11pt;font-variant:normal;white-space:pre-wrap;"><span style="font-family:Rubik, sans-serif;"><span style="color:#000000;"><span style="font-weight:400;"><span style="font-style:normal;"><span style="text-decoration:none;">Strong analytical skills with the ability to translate customer feedback into actionable insights.</span></span></span></span></span></span><br>&nbsp;</li><li style="list-style-type:disc;"><span style="font-size:11pt;font-variant:normal;white-space:pre-wrap;"><span style="font-family:Rubik, sans-serif;"><span style="color:#000000;"><span style="font-weight:400;"><span style="font-style:normal;"><span style="text-decoration:none;">Comfortable working independently in a fully remote environment.</span></span></span></span></span></span><br>&nbsp;</li><li style="list-style-type:disc;"><span style="font-size:11pt;font-variant:normal;white-space:pre-wrap;"><span style="font-family:Rubik, sans-serif;"><span style="color:#000000;"><span style="font-weight:400;"><span style="font-style:normal;"><span style="text-decoration:none;">Tech-savvy, with proficiency in CRM systems, customer success platforms, and virtual meeting tools.</span></span></span></span></span></span><br>&nbsp;</li></ul><p style="line-height:1.38;"><span style="font-size:13pt;font-variant:normal;white-space:pre-wrap;"><span style="font-family:Rubik, sans-serif;"><span style="color:#000000;"><span style="font-weight:700;"><span style="font-style:normal;"><span style="text-decoration:none;">Preferred Qualifications</span></span></span></span></span></span></p><ul><li style="list-style-type:disc;"><span style="font-size:11pt;font-variant:normal;white-space:pre-wrap;"><span style="font-family:Rubik, sans-serif;"><span style="color:#000000;"><span style="font-weight:400;"><span style="font-style:normal;"><span style="text-decoration:none;">Experience in HR tech, employee engagement, or wellbeing software.</span></span></span></span></span></span><br>&nbsp;</li><li style="list-style-type:disc;"><span style="font-size:11pt;font-variant:normal;white-space:pre-wrap;"><span style="font-family:Rubik, sans-serif;"><span style="color:#000000;"><span style="font-weight:400;"><span style="font-style:normal;"><span style="text-decoration:none;">Background working with global, distributed teams.</span></span></span></span></span></span><br>&nbsp;</li><li style="list-style-type:disc;"><span style="font-size:11pt;font-variant:normal;white-space:pre-wrap;"><span style="font-family:Rubik, sans-serif;"><span style="color:#000000;"><span style="font-weight:400;"><span style="font-style:normal;"><span style="text-decoration:none;">Familiarity with tools like HubSpot, Gainsight, ChurnZero, or similar.</span></span></span></span></span></span><br>&nbsp;</li></ul><p style="line-height:1.38;"><span style="font-size:13pt;font-variant:normal;white-space:pre-wrap;"><span style="font-family:Rubik, sans-serif;"><span style="color:#000000;"><span style="font-weight:700;"><span style="font-style:normal;"><span style="text-decoration:none;">What We Offer</span></span></span></span></span></span></p><ul><li style="list-style-type:disc;"><span style="font-size:11pt;font-variant:normal;white-space:pre-wrap;"><span style="font-family:Rubik, sans-serif;"><span style="color:#000000;"><span style="font-weight:400;"><span style="font-style:normal;"><span style="text-decoration:none;">Fully remote, flexible work environment.</span></span></span></span></span></span><br>&nbsp;</li><li style="list-style-type:disc;"><span style="font-size:11pt;font-variant:normal;white-space:pre-wrap;"><span style="font-family:Rubik, sans-serif;"><span style="color:#000000;"><span style="font-weight:400;"><span style="font-style:normal;"><span style="text-decoration:none;">Opportunity to join a growing SaaS company making a global impact.</span></span></span></span></span></span><br>&nbsp;</li><li style="list-style-type:disc;"><span style="font-size:11pt;font-variant:normal;white-space:pre-wrap;"><span style="font-family:Rubik, sans-serif;"><span style="color:#000000;"><span style="font-weight:400;"><span style="font-style:normal;"><span style="text-decoration:none;">Professional development and learning opportunities.</span></span></span></span></span></span><br>&nbsp;</li><li style="list-style-type:disc;"><span style="font-size:11pt;font-variant:normal;white-space:pre-wrap;"><span style="font-family:Rubik, sans-serif;"><span style="color:#000000;"><span style="font-weight:400;"><span style="font-style:normal;"><span style="text-decoration:none;">Competitive salary aligned with experience and location.</span></span></span></span></span></span></li></ul>