Head of US Digital Onboarding, Servicing, Payments, Deepening, and Omni Channel (US)
Posted 2025-08-15
Remote, USA
Full Time
Immediate Start
About the position
The Head of US Digital Onboarding, Servicing, Payments, Deepening and Omni-Channel technology capabilities leads the engineering, delivery and operations for key platforms that deliver on the digital Onboarding, Servicing, Payments, Deepening and Omni-Channel technology capabilities. This role provides people management leadership by hiring the best talent, setting goals, developing staff, managing employee performance and compensation decisions, promoting teamwork and handling any/all disciplinary actions, as required. The position is responsible for delivering large scale initiatives through an agile@scale operating model in support of Digital across Onboarding, Servicing, Payments, Omni Channel, and Deepening value streams in order to deliver on the US vision for AMCB to be America's Most Convenient Digital Bank. The role also ensures stable and secure platform capabilities meeting all regulatory and resiliency requirements, defines and reports on the KPI/KRI and other measures of success for digital capabilities, and incubates and builds maturity for adoption for digital capabilities.
Responsibilities
• Leads the engineering, delivery and operations for key platforms.
,
• Provides people management leadership by hiring, setting goals, and developing staff.
,
• Delivers large scale initiatives through an agile@scale operating model.
,
• Ensures stable and secure platform capabilities meeting regulatory requirements.
,
• Defines and reports on KPI/KRI and other measures of success.
,
• Incubates and builds maturity for adoption of digital capabilities.
,
• Builds processes and capabilities for new and emerging technologies.
,
• Acts as a point of escalation to resolve challenges.
,
• Promotes the program amongst peers within the bank.
,
• Develops and nurtures a team of high performing technology leaders.
Requirements
• Bachelor's degree is preferred.
,
• 10+ years of experience in the financial services or related industry.
,
• Extensive experience in mission-critical front office systems and high-performance software development.
,
• Hands-on expertise in creating and driving technology vision, strategy, and implementation roadmaps.
,
• Strength in cross-cultural communications and leading large collaborative teams.
,
• Proven experience in managing teams in a regulatory and risk-focused environment.
,
• In-depth knowledge of modern software engineering frameworks.
,
• Strong analytical skills and experience with data and technology-driven solutions.
,
• Experience delivering large scale efforts using scaled agile.
Nice-to-haves
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Benefits
• Base salary and variable compensation/incentive awards.
,
• Health and well-being benefits.
,
• Savings and retirement programs.
,
• Paid time off including Vacation PTO, Flex PTO, and Holiday PTO.
,
• Banking benefits and discounts.
,
• Career development opportunities.
,
• Reward and recognition programs. Apply tot his job
The Head of US Digital Onboarding, Servicing, Payments, Deepening and Omni-Channel technology capabilities leads the engineering, delivery and operations for key platforms that deliver on the digital Onboarding, Servicing, Payments, Deepening and Omni-Channel technology capabilities. This role provides people management leadership by hiring the best talent, setting goals, developing staff, managing employee performance and compensation decisions, promoting teamwork and handling any/all disciplinary actions, as required. The position is responsible for delivering large scale initiatives through an agile@scale operating model in support of Digital across Onboarding, Servicing, Payments, Omni Channel, and Deepening value streams in order to deliver on the US vision for AMCB to be America's Most Convenient Digital Bank. The role also ensures stable and secure platform capabilities meeting all regulatory and resiliency requirements, defines and reports on the KPI/KRI and other measures of success for digital capabilities, and incubates and builds maturity for adoption for digital capabilities.
Responsibilities
• Leads the engineering, delivery and operations for key platforms.
,
• Provides people management leadership by hiring, setting goals, and developing staff.
,
• Delivers large scale initiatives through an agile@scale operating model.
,
• Ensures stable and secure platform capabilities meeting regulatory requirements.
,
• Defines and reports on KPI/KRI and other measures of success.
,
• Incubates and builds maturity for adoption of digital capabilities.
,
• Builds processes and capabilities for new and emerging technologies.
,
• Acts as a point of escalation to resolve challenges.
,
• Promotes the program amongst peers within the bank.
,
• Develops and nurtures a team of high performing technology leaders.
Requirements
• Bachelor's degree is preferred.
,
• 10+ years of experience in the financial services or related industry.
,
• Extensive experience in mission-critical front office systems and high-performance software development.
,
• Hands-on expertise in creating and driving technology vision, strategy, and implementation roadmaps.
,
• Strength in cross-cultural communications and leading large collaborative teams.
,
• Proven experience in managing teams in a regulatory and risk-focused environment.
,
• In-depth knowledge of modern software engineering frameworks.
,
• Strong analytical skills and experience with data and technology-driven solutions.
,
• Experience delivering large scale efforts using scaled agile.
Nice-to-haves
undefined
Benefits
• Base salary and variable compensation/incentive awards.
,
• Health and well-being benefits.
,
• Savings and retirement programs.
,
• Paid time off including Vacation PTO, Flex PTO, and Holiday PTO.
,
• Banking benefits and discounts.
,
• Career development opportunities.
,
• Reward and recognition programs. Apply tot his job