Danish Speaking Helpdesk Support Agent

<p>Patrique Mercier Recruitment FR is on the lookout for a Danish Speaking Helpdesk Support Agent to enhance our exceptional support team. This role is designed for individuals who are passionate about technology and enjoy helping others. As a Helpdesk Support Agent, you will be responsible for providing outstanding support to our Danish-speaking clients by resolving their technical queries and ensuring a seamless experience.</p><br><h3>Responsibilities</h3><ul> <li>Deliver high-quality helpdesk support to Danish-speaking customers via phone, email, and chat.</li> <li>Troubleshoot various technical issues related to software, hardware, and applications.</li> <li>Accurately record all customer interactions and resolutions in the helpdesk ticketing system.</li> <li>Guide clients on optimal product usage while sharing knowledge of features and benefits.</li> <li>Work collaboratively with team members to escalate complicated issues as needed.</li> <li>Follow up on tickets to ensure a prompt resolution and customer satisfaction.</li> <li>Keep abreast of product developments and new technologies to enhance service delivery.</li> </ul><p><strong>Requirements</strong></p><ul> <li>Fluency in Danish and English, both written and verbal, is mandatory.</li> <li>Experience in technical support or customer service is preferred.</li> <li>Strong problem-solving abilities and analytical thinking skills.</li> <li>Exceptional communication skills with a strong commitment to customer satisfaction.</li> <li>Familiarity with helpdesk software and ticketing systems.</li> <li>Ability to manage multiple tasks in a fast-paced environment.</li> <li>A proactive approach to learning and keeping technical knowledge up-to-date.</li> </ul><p><strong>Benefits</strong></p><ol> <li>Competitive Monthly Salary</li> <li>Monthly Performance Bonus</li> <li>Fully Paid Training</li> <li>Fully Paid Relocation Package ( Flight, Airport Transfer And Hotel )</li> <li>Health Insurance</li> <li>Private Health Insurance</li> <li>2 Extra Salaries Per Year</li> <li>And Much More...</li> </ol>