Customer Training Specialist

<b>Description</b><br><p><br></p><p><strong>About The Position</strong></p><p><br></p><p>We are looking for a proactive and people-oriented <strong>Customer Training Specialist</strong> to join our Customer Success team. In this role, you will be responsible for driving successful product adoption and usage by end users, primarily vessel crews and masters, through training, relationship-building, and continuous feedback loops. You will work closely with our Customer Success Managers, who handle the office-side stakeholders, to ensure vessel-side users are effectively onboarded, engaged, and empowered to get value from our platform.</p><p>This is a junior-level role, ideal for someone with strong communication skills, a hands-on approach, and a passion for creating impactful user experiences.&nbsp;</p><p><br></p><p><strong>Responsibilities:</strong></p><ul><li>Conduct onboarding and training sessions with vessel crews and masters to ensure correct product usage.</li><li>Keep track of crew changes and timelines to make sure onboard crew remains trained.&nbsp;</li><li>Build trusted relationships with end users to promote continuous engagement and feedback.</li><li>Track and support product adoption across vessels, proactively addressing usage gaps or issues. Monitor training effectiveness and user health metrics, and iterate accordingly.</li><li>Coordinate with CSMs and the product team to relay user feedback and suggest improvements.</li><li>Develop user-facing training content, guides, and FAQs tailored to different roles onboard.</li><li>Schedule and lead remote or in-person enablement activities across customer fleets.</li><li>Be a champion of the end user, ensuring their voice is heard internally and reflected in how we deliver value.</li></ul><p><br></p><p><strong>Requirements</strong></p><ul><li>Strong interpersonal and communication skills, with the ability to build rapport quickly.</li><li>Organized, responsive, and capable of managing multiple training tracks in parallel.</li><li>Ability to simplify complex topics and tailor messaging to different user personas.</li><li>Fluent in English; other languages a plus due to our global customer base.</li><li>Willingness to occasionally travel to customer sites or vessels if needed.</li><li>Comfort working with maritime or operational users is a strong plus (but not required).</li><li>Experience in training, onboarding, or user-facing roles is a plus.&nbsp;</li></ul><p><br></p><p>If you're passionate about creating intuitive, supportive experiences for end users and want to be part of a team shaping the future of maritime safety and efficiency, we encourage you to apply.</p><br> <b>Requirements</b><br>None<br>