Danish Speaking End User Support Specialist

<p>Patrique Mercier Recruitment FR is delighted to present an exciting opportunity for a Danish Speaking End User Support Specialist. This position is tailored for energetic individuals who are keen to provide excellent support in a tech-savvy environment. As a Danish Speaking End User Support Specialist, you will be responsible for assisting Danish-speaking clients by resolving their technical inquiries and delivering a superb user experience.</p><br><h3>Responsibilities</h3><ul> <li>Provide exceptional support to end users in Danish via various communication channels, including phone, email, and chat.</li> <li>Diagnose and troubleshoot technical issues related to software, hardware, and networking.</li> <li>Offer guidance and training to users on how to utilize different applications effectively.</li> <li>Document all support interactions and resolutions in the ticketing system for accurate record maintenance.</li> <li>Collaborate with technical teams for the escalation of complex problems and suggest improvements to support processes.</li> <li>Conduct follow-up communication with users to confirm their issues are resolved and they are satisfied with the support received.</li> <li>Stay updated on new technology developments and changes to improve service quality.</li> </ul><p><strong>Requirements</strong></p><ul> <li>Fluency in Danish and English is essential, with excellent communication skills in both writing and speaking.</li> <li>Previous experience in end user support or a customer service-oriented role is highly desirable.</li> <li>Strong problem-solving skills and the ability to effectively address technical challenges.</li> <li>Excellent customer service mindset and a passion for helping others.</li> <li>Familiarity with support ticketing systems and remote support tools is a plus.</li> <li>Able to juggle multiple priorities and work independently in a fast-paced environment.</li> <li>A genuine interest in technology and a commitment to continuous learning.</li> </ul><p><strong>Benefits</strong></p><ol> <li>Competitive Monthly Salary</li> <li>Monthly Performance Bonus</li> <li>Fully Paid Training</li> <li>Fully Paid Relocation Package ( Flight, Airport Transfer And Hotel )</li> <li>Health Insurance</li> <li>Private Health Insurance</li> <li>2 Extra Salaries Per Year</li> <li>And Much More...</li> </ol>