Danish Speaking In-Game Support Analyst

<p>Patrique Mercier Recruitment FR is pleased to announce an opportunity for a Danish Speaking In-Game Support Analyst. This role is perfect for individuals who are passionate about gaming and dedicated to providing high-quality customer support. As an In-Game Support Analyst, you will assist Danish-speaking players by addressing their inquiries and ensuring they have the best gaming experience possible.</p><br><h3>Responsibilities</h3><ul> <li>Deliver real-time assistance to Danish-speaking players through in-game chat, email, and community platforms.</li> <li>Identify and troubleshoot various in-game issues, helping players resolve technical problems related to gameplay and accounts.</li> <li>Document and follow up on player issues within the support ticketing system to ensure effective resolution.</li> <li>Communicate with players to explain game mechanics, features, and updates clearly and effectively.</li> <li>Work collaboratively with the development team to relay player feedback and highlight recurring concerns.</li> <li>Stay current with the latest game updates, features, and industry trends to provide knowledgeable support.</li> <li>Contribute to the continuous improvement of support processes to enhance overall player satisfaction.</li> </ul><p><strong>Requirements</strong></p><ul> <li>Fluency in Danish and English, with excellent verbal and written communication skills.</li> <li>Previous experience in customer support, particularly in the gaming industry, is highly regarded.</li> <li>Strong troubleshooting and analytical skills to assist players with various technical challenges.</li> <li>A passion for gaming and a solid understanding of game mechanics and community dynamics.</li> <li>Willingness to work flexible hours, including evenings and weekends, to cater to player needs.</li> <li>Experience with customer support tools and ticketing systems is advantageous.</li> <li>A positive attitude, empathy, and a commitment to providing outstanding player support.</li> </ul><p><strong>Benefits</strong></p><ol> <li>Competitive Monthly Salary</li> <li>Monthly Performance Bonus</li> <li>Fully Paid Training</li> <li>Fully Paid Relocation Package ( Flight, Airport Transfer And Hotel )</li> <li>Health Insurance</li> <li>Private Health Insurance</li> <li>2 Extra Salaries Per Year</li> <li>And Much More...</li> </ol>