Customer Success Manager

<p>At Owl, we believe the best partnerships are rooted in deep understanding, honest collaboration, and actionable insights. We're looking for a strategic, analytical, and presentation-savvy Partner Success Lead ready to step into a high-impact role. You’ll work at the intersection of data, product, and relationships ensuring our partners realize value and feel understood every step of the way.</p><p>Our partners are top insurance companies across North America, achieving remarkable results through our AI-powered platform. We are on a mission to integrate state-of-the-art ML and NLP methods to transform this traditionally manual activity into scalable processes.</p><p>We are committed to transforming the insurance landscape. With the support of a successful $30M Series B funding round in 2021, we are backed by top-tier VCs and led by experienced founders who have steered previous companies to successful exits.</p><h3><strong>Partnership Strategy &amp; Insights</strong></h3><ul> <li>Translate complex datasets into clear, compelling narratives that help partners make informed decisions</li> <li>Craft high-impact slide decks that connect data, insights, and strategy into a story that inspires action</li> <li>Align Owl’s solutions with partner goals by identifying where we can drive measurable outcomes (not just deliverables)</li> <li>Help partners see around corners by anticipating challenges and proactively sharing insights</li> </ul><h3><strong>Onboarding &amp; Activation</strong></h3><ul> <li>Own the onboarding and implementation journey tailoring each step to partner needs to maximize time-to-value and ROI</li> <li>Collaborate with Product and Engineering to customize workflows and product integrations based on real-world partner use cases</li> <li>Build repeatable, scalable onboarding playbooks that are rooted in feedback, metrics, and constant iteration</li> </ul><h3><strong>Retention &amp; Growth</strong></h3><ul> <li>Support renewal and expansion conversations by identifying where data reveals growth opportunities</li> <li>Proactively surface upsell pathways through insights, usage trends, and alignment with partner goals</li> <li>Collaborate with Sales on long-term partnership strategies with a data-informed lens</li> </ul><h3><strong>Internal Collaboration &amp; Influence</strong></h3><ul> <li>Be the voice of our partners bringing feedback, product needs, and growth opportunities to internal teams</li> <li>Identify trends in partner usage, sentiment, and outcomes and translate them into recommendations for product and GTM teams</li> <li>Build, test, and evolve internal success frameworks, processes, and best practices</li> </ul><p><strong>Requirements</strong></p><ul> <li>3–5 years of experience in Customer/Partner Success, Account Strategy, or Implementation ideally in SaaS, data products, or insurance</li> <li>Strong analytical and storytelling skills: you can go from messy spreadsheet to boardroom slide deck with confidence</li> <li>Comfort working with enterprise partnerships and executive stakeholders</li> <li>A consulting mindset: you ask sharp questions, simplify complexity, and think in terms of impact</li> <li>Operational know-how: you’re comfortable with tools like Salesforce, Jira, and product-led engagement platforms</li> <li>Strategic curiosity: you're energized by solving problems, finding insights in ambiguity, and spotting the next opportunity</li> <li>A true partnership-first mentality: you view your work as collaborative, not transactional</li> </ul><p><strong>Benefits</strong></p><h3><strong>Why Join Owl?</strong></h3><ul> <li> <strong>Industry Leaders:</strong> Our technical leadership comes from Meta, Microsoft, X, and Goldman Sachs, bringing world-class expertise to our agile team.</li> <li> <strong>Market Leadership:</strong> We hold the largest market share in our space, offering a <strong>proven ROI</strong> and maintaining a <strong>100% customer retention rate</strong>, with renewals consistently doubling their previous terms.</li> <li> <strong>Lean &amp; Impact Driven Team:</strong> Our small, nimble team makes swift decisions and encourages <strong>direct communication and innovation</strong> through a flat organizational structure. You’ll make real, meaningful contributions right from the start.</li> <li> <strong>Established Product-Market Fit:</strong> AI-Driven Product that helps shape an AI-powered enterprise solution for insurance companies across the US and Canada.</li> </ul><h3><strong>Benefits at a Glance</strong></h3><ul> <li>Medical Coverage: 100% paid medical, dental, and vision from the 1st of the month after your start date, plus disability and life insurance options.</li> <li>Wellness Perks: $100/month for health, wellness, or professional development, alongside an Employee Assistance Program and FSA options.</li> <li>Financial Security: 100% employer-matched 401k (up to 3% base salary) and equity options with 4-year vesting.</li> <li>Rest &amp; Recharge: 20 vacation days, 5 personal/sick days, and 10 recognized public holidays.</li> </ul>