<div><span style="background-color: white; color: black;">Do you like helping people with their financial service’s needs? </span></div><div><span style="background-color: white; color: black;">Do you like working within a great team environment even while working remotely?</span></div><div><span style="background-color: white; color: black;">If you answer yes to these questions, Symetra has an exciting opportunity to join our team as a </span><strong style="background-color: white; color: black;">Customer Service Representative within our life Insurance Division</strong><span style="background-color: white; color: black;">!</span></div><div><strong style="color: rgb(50, 50, 50);"> </strong></div><div><strong style="color: rgb(50, 50, 50);">About the role</strong></div><div><span style="color: black;">You will be responsible for providing inbound/outbound telephone support to our customers and agents. Assists with requests both written and verbal.</span></div><div><strong style="color: rgb(50, 50, 50);"> </strong></div><div><strong style="background-color: white; color: black;">What you'll do in this role</strong></div><div><strong style="background-color: white; color: black;"> </strong></div><div><strong style="background-color: white; color: black;"> </strong></div><ul><li><span style="background-color: white; color: black;">Answer incoming phone calls from agents and customers, assisting with a variety of inquiries, including status on pending new business applications and pending in-force transactions, assisting with specific in-force policy questions, product information, information on rates, and service issue resolution. </span></li></ul><div><span style="background-color: white; color: black;"> </span></div><ul><li><span style="background-color: white; color: black;">Requires a working knowledge of processes and procedures for New Business, Claims, and In-force Back Office, navigating multiple administrative systems. </span></li></ul><div><span style="background-color: white; color: black;"> </span></div><ul><li><span style="background-color: white; color: black;">Required to document detailed and concise notes on all interactions</span></li></ul><div><strong style="background-color: white; color: black;"> </strong></div><div><span style="color: rgb(50, 50, 50);"> </span></div><div><span style="color: rgb(50, 50, 50);"> </span></div><div><strong style="color: rgb(50, 50, 50);">Benefits and Perks</strong></div><div><span style="color: rgb(50, 50, 50);"> </span></div><div><span style="color: rgb(50, 50, 50);">We don’t take a “one-size-fits-all” approach when it comes to our employees. Our programs are designed to make your life better both at work and at home.</span></div><ul><li>Flexible full-time or hybrid telecommuting arrangements</li><li>Plan for your future with our 401(k) plan and take advantage of immediate vesting and company matching up to 6%</li><li>Paid time away including vacation and sick time, flex days and ten paid holidays</li><li>Give back to your community and double your impact through our company matching</li><li>Want more details? Check out our <a href="https://www.symetra.com/globalassets/documents/web/hr/hr_0022.pdf" target="_blank" style="color: blue;"><strong>Symetra Benefits Overview</strong></a></li></ul><div><span style="color: black;"> </span></div><div><span style="color: black;"> </span></div><div><strong style="color: black;">Compensation</strong></div><div><strong style="color: black;">Hourly Salary Range</strong><span style="color: black;">: $22.00- $29.28 plus eligibility for annual bonus program </span></div><div><strong style="color: rgb(50, 50, 50);"> </strong></div><div><strong style="color: rgb(50, 50, 50);"> </strong></div><div> </div><div><strong style="color: black;">Who you are</strong></div><ul><li><span style="color: black;">Effective written and verbal communication skills, as shown through prior customer service experience. </span></li><li><span style="color: black;">Basic computer and Microsoft Office knowledge. </span></li><li><span style="color: black;">Able to effectively prioritize and handle multiple tasks.</span></li><li><span style="color: black;">Ability to retain information. </span></li><li><span style="color: black;">Ability to effectively communicate with a diverse customer base on a variety of needs. </span></li><li><span style="color: black;">Ability to work under pressure, quickly assess customer needs and problem solve on the fly.</span></li><li><span style="color: black;">High School diploma or equivalent experience required</span></li></ul><div><strong> </strong></div><div><strong style="color: black;">We empower inclusion.</strong></div><div><span style="color: black;"> </span></div><div><span style="color: black;">At Symetra, we aspire to be the most inclusive insurance company in the country we’re building a place where every employee feels valued, respected, and has opportunities to contribute. Inclusion is about recognizing our assumptions, considering multiple perspectives, and removing barriers.</span></div><div><span style="color: black;"> </span></div><div><span style="color: black;">We accept and celebrate diverse experiences, identities, and perspectives, because lifting each other up fuels thought and builds a stronger, more innovative company. We invite you to learn more about our efforts </span><a href="https://www.symetra.com/about-us/diversity-equity-and-inclusion/" target="_blank" style="color: windowtext;"><strong>here.</strong></a></div><div><span style="color: black;"> </span></div><div><span style="color: black;"> </span><strong style="color: black;">Creating a world where more people have access to financial freedom.</strong></div><div><span style="color: black;"> </span></div><div><span style="color: black;">Symetra is a national financial services company dedicated to helping people achieve their financial goals and feel confident about the future. In our daily work, we’re guided by the principles of Value, Transparency and Sustainability. This means we provide products and services people need at a competitive price, we communicate clearly and openly so people understand what they’re buying, and we design products—and operate our company—to stand the test of time. We’re committed to showing up for our communities, lifting up our employees, and standing up for diversity, equity and inclusion (DEI). Join our team and help us create a world where more people have access to financial freedom.</span></div><div><span style="color: black;">For more information about our careers visit:</span></div><div><a href="https://nam04.safelinks.protection.outlook.com/?url=https%3A%2F%2Fsymetra.eightfold.ai%2Fcareers%2Fjob&data=05%7C01%7COscar.Reese%40symetra.com%7Ca48b0dc7ab3949e9c9ac08dba8abada0%7C65b361c72cab4cd6b61f1a71705724e8%7C0%7C0%7C638289227542780618%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C3000%7C%7C%7C&sdata=bC8ZNVY%2BBBDAuaYesicJ6xEKmm%2B1TS4SQLlZ3G3r65s%3D&reserved=0" target="_blank">https://symetra.eightfold.ai/careers</a></div><div><span style="color: black;"> </span></div><div><strong style="color: black;">Work Authorization</strong></div><div><span style="color: black;"> </span></div><div><span style="color: black;">Employer work visa sponsorship and support are not provided for this role. Applicants must be currently authorized to work in the United States at hire and must maintain authorization to work in the United States throughout their employment with our company.</span></div><div><span style="color: black;"> </span></div><div> </div><div> </div><div><span style="color: black;">#LI-OR1</span></div><div><span style="color: black;">#LI-Remote</span></div><div> </div><div> </div>

Customer Service Representative - Remote

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