Care Coordinator
Posted 2025-08-23
Remote, USA
Full Time
Immediate Start
<h1 style="margin-top:16px;"><span style="font-size:12px;"><span style="font-family:Arial, Helvetica, sans-serif;">Who We Are:<br><span style="background:#FFFFFF;"><span style="color:#2b333a;">Cecelia Health is a national virtual specialty medical practice serving people with chronic conditions across the care continuum. We expand access to care and provide personalized clinical support to help patients achieve sustained engagement and durable outcomes. Powered by digital tools and uniquely data-enabled, our integrated care approach addresses the whole person with proactive, coordinated support focused on clinical, behavioral, social, and emotional needs across cardiometabolic and related conditions. Following evidence-based guidelines and clinical best practices, our solution is scalable for health plans, providers, health systems, and life sciences.</span></span><br><br><span style="background:#FFFFFF;"><span style="color:#000000;">What You'll Do: </span></span><br><span style="line-height:107%;">The Care Coordinator is a remote role within our Clinical team that is responsible for handling inbound and outbound calls to support our members. In this role, the Care Coordinator will complete telephonic intake screening questionnaires, complete</span><span style="background:#FFFFFF;"><span style="color:#000000;"> audio/video initial program assessments with members, </span></span><span style="line-height:107%;">conduct cold calls to pursue member engagement, and schedule member appointments. This position collaborates closely with our clinicians and plays a pivotal role in delivering outstanding customer service to our members.</span><br><br><span style="background:#FFFFFF;"><span style="color:#000000;">Primary Responsibilities:</span></span></span></span></h1><ul><li style="margin-bottom:16px;margin-left:8px;"><span style="font-size:12px;"><span style="font-family:Arial, Helvetica, sans-serif;"><span style="background:#FFFFFF;"><span style="color:#000000;">Handle inbound and outbound calls to support our members.</span></span></span></span></li><li style="margin-bottom:16px;margin-left:8px;"><span style="font-size:12px;"><span style="font-family:Arial, Helvetica, sans-serif;"><span style="background:#FFFFFF;"><span style="color:#000000;">Complete intake screening questionnaires with members.</span></span></span></span></li><li style="margin-bottom:16px;margin-left:8px;"><span style="font-size:12px;"><span style="font-family:Arial, Helvetica, sans-serif;"><span style="background:#FFFFFF;"><span style="color:#000000;">Complete audio/video initial program assessments with members</span></span></span></span></li><li style="margin-bottom:16px;margin-left:8px;"><span style="font-size:12px;"><span style="font-family:Arial, Helvetica, sans-serif;"><span style="background:#FFFFFF;"><span style="color:#000000;">Conduct cold calls to pursue member engagement.</span></span></span></span></li><li style="margin-bottom:16px;margin-left:8px;"><span style="font-size:12px;"><span style="font-family:Arial, Helvetica, sans-serif;"><span style="background:#FFFFFF;"><span style="color:#000000;">Route inbound calls to the appropriate clinician.</span></span></span></span></li><li style="margin-bottom:16px;margin-left:8px;"><span style="font-size:12px;"><span style="font-family:Arial, Helvetica, sans-serif;"><span style="background:#FFFFFF;"><span style="color:#000000;">Simultaneously navigate three technology platforms (e.g. patient service center with an integrated call center, EHR system, and member-facing app). </span></span></span></span></li><li style="margin-bottom:16px;margin-left:8px;"><span style="font-size:12px;"><span style="font-family:Arial, Helvetica, sans-serif;">Assist members with scheduling appointments with clinicians. </span></span></li><li style="margin-bottom:16px;margin-left:8px;"><span style="font-size:12px;"><span style="font-family:Arial, Helvetica, sans-serif;">Provide outstanding customer service to all members.</span></span></li><li style="margin-bottom:16px;margin-left:8px;"><span style="font-size:12px;"><span style="font-family:Arial, Helvetica, sans-serif;">Compose thoughtful and personalized responses to members on a variety of topics.</span></span></li><li style="margin-bottom:16px;margin-left:8px;"><span style="font-size:12px;"><span style="font-family:Arial, Helvetica, sans-serif;">Collaborate with clinicians, team leads, and clinical managers. </span></span></li><li style="margin-bottom:16px;margin-left:8px;"><span style="font-size:12px;"><span style="font-family:Arial, Helvetica, sans-serif;">Use critical thinking skills to address member inquiries while always aiming to achieve resolution.</span></span></li><li style="margin-bottom:16px;margin-left:8px;"><span style="font-size:12px;"><span style="font-family:Arial, Helvetica, sans-serif;">Support clinical operations and administration as needed.</span></span></li><li style="margin-bottom:16px;margin-left:8px;"><span style="font-size:12px;"><span style="font-family:Arial, Helvetica, sans-serif;">Other duties as assigned.</span></span></li></ul><br><span style="font-size:12px;"><span style="font-family:Arial, Helvetica, sans-serif;"><span style="background:#FFFFFF;"><span style="color:#000000;">Requirements and Experience: </span></span></span></span><ul><li style="margin-bottom:16px;margin-left:8px;"><span style="font-size:12px;"><span style="font-family:Arial, Helvetica, sans-serif;"><span style="background:#FFFFFF;"><span style="color:#000000;">2+ years of healthcare/clinical experience.</span></span></span></span></li><li style="margin-bottom:16px;margin-left:8px;"><span style="font-size:12px;"><span style="font-family:Arial, Helvetica, sans-serif;"><span style="background:#FFFFFF;"><span style="color:#000000;">Call agent experience is preferred.</span></span></span></span></li><li style="margin-bottom:16px;margin-left:8px;"><span style="font-size:12px;"><span style="font-family:Arial, Helvetica, sans-serif;">Passionate about customer service and member satisfaction. </span></span></li><li style="margin-bottom:16px;margin-left:8px;"><span style="font-size:12px;"><span style="font-family:Arial, Helvetica, sans-serif;">Ability to work independently and as part of a team.</span></span></li><li style="margin-bottom:16px;margin-left:8px;"><span style="font-size:12px;"><span style="font-family:Arial, Helvetica, sans-serif;">Strong problem solving, critical thinking, and organizational skills.</span></span></li><li style="margin-bottom:16px;margin-left:8px;"><span style="font-size:12px;"><span style="font-family:Arial, Helvetica, sans-serif;">Strong communication and time management skills.</span></span></li><li style="margin-left:8px;"><span style="font-size:12px;"><span style="font-family:Arial, Helvetica, sans-serif;"><span style="color:#2b333a;">Must be comfortable setting up and maintaining company-issued equipment (e.g. laptop, monitor, etc.). </span></span></span></li><li style="margin-bottom:16px;margin-left:8px;"><span style="font-size:12px;"><span style="font-family:Arial, Helvetica, sans-serif;">Basic understanding of EHR/EMR applications. </span></span></li><li style="margin-bottom:16px;margin-left:8px;"><span style="font-size:12px;"><span style="font-family:Arial, Helvetica, sans-serif;">Proficiency in Microsoft Office.</span></span></li><li style="margin-left:8px;"><span style="font-size:12px;"><span style="font-family:Arial, Helvetica, sans-serif;"><span style="color:#2b333a;">Must live in the United States.</span></span></span></li></ul><span style="font-size:12px;"><span style="font-family:Arial, Helvetica, sans-serif;">Cecelia Health does not discriminate in employment or applications for employment based on an applicant’s sex, race, color, religion, sexual orientation, national origin, ancestry, service in the armed forces of the United States, disability, or any other protected classification as outlined by Federal, State or local laws. <br><br><b><span style="color:#2b333a;">Current job openings at Cecelia Health are listed on our </span></b><a href="https://nam12.safelinks.protection.outlook.com/?url=https%3A%2F%2Fwww.ceceliahealth.com%2Fcareers%2F&data=05%7C01%7Cmperry%40ceceliahealth.com%7Cd0b9d520f515415a60fd08dad31aa829%7C38e77451f57a42b88ddaed15fa601c50%7C0%7C0%7C638054408693057547%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C3000%7C%7C%7C&sdata=MgvgBc1F%2FRHqyGuwPrxxZw9llHl93qnAA5kxG8nXPVc%3D&reserved=0" style="color:#2f8ab7;text-decoration:underline;"><b>careers page</b></a><b><span style="color:#2b333a;">. We will never ask you to provide sensitive financial or personal information throughout the recruitment or interview process. Cecelia Health will never extend a job offer without interviewing candidates via phone/video.</span></b></span></span><br><br><br><br><br><br><br>