Customer Care Advocate Temp (Remote)

<p>&nbsp; &nbsp; &nbsp;</p><div style="margin: 0px; padding: 0px; user-select: text; clear: both; cursor: text; overflow: visible; direction: ltr; color: rgb(0, 0, 0); font-family: 'Segoe UI', 'Segoe UI Web', Arial, Verdana, sans-serif; font-size: 12px; white-space: normal; background-color: rgb(255, 255, 255);">
<p style="margin: 0px 0px 10.6667px; padding: 0px; user-select: text; overflow-wrap: break-word; white-space: pre-wrap; vertical-align: baseline; font-kerning: none; color: windowtext; text-align: left;"><span style="font-size: 14pt; font-family: arial, helvetica, sans-serif;"><span style="margin: 0px; padding: 0px; user-select: text; line-height: 20.85px; font-weight: bold;" xml:lang="EN-US" data-contrast="auto"><span style="margin: 0px; padding: 0px; user-select: text;">Summary:</span></span><span style="margin: 0px; padding: 0px; user-select: text; line-height: 20.85px;"><span style="margin: 0px; padding: 0px; user-select: text; white-space: pre;">&nbsp;</span><br style="margin: 0px; padding: 0px; user-select: text; white-space: pre;"></span><span style="margin: 0px; padding: 0px; user-select: text; line-height: 20.85px;" xml:lang="EN-US" data-contrast="auto"><span style="margin: 0px; padding: 0px; user-select: text;">Are you passionate about delivering exceptional customer service and making a meaningful impact every day? MEM Insurance is looking for a </span></span><span style="margin: 0px; padding: 0px; user-select: text; line-height: 20.85px; font-weight: bold;" xml:lang="EN-US" data-contrast="auto"><span style="margin: 0px; padding: 0px; user-select: text;">Customer Care Advocate (Temporary)</span></span><span style="margin: 0px; padding: 0px; user-select: text; line-height: 20.85px;" xml:lang="EN-US" data-contrast="auto"><span style="margin: 0px; padding: 0px; user-select: text;"> to join our Customer Care team. In this role, </span><span style="margin: 0px; padding: 0px; user-select: text;">you’ll</span><span style="margin: 0px; padding: 0px; user-select: text;"> be the voice of MEM—providing caring, </span><span style="margin: 0px; padding: 0px; user-select: text;">accurate</span><span style="margin: 0px; padding: 0px; user-select: text;">, and </span><span style="margin: 0px; padding: 0px; user-select: text;">timely</span><span style="margin: 0px; padding: 0px; user-select: text;"> support to our customers and producers across multiple communication channels. </span><span style="margin: 0px; padding: 0px; user-select: text;">You’ll</span><span style="margin: 0px; padding: 0px; user-select: text;"> help ensure policy administration tasks are handled with precision and empathy, all while growing your knowledge of workers’ compensation and contributing to a culture of excellence.</span></span><span style="margin: 0px; padding: 0px; user-select: text; line-height: 20.85px;" data-ccp-props="{}"> </span></span></p>
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<p style="margin: 0px 0px 10.6667px; padding: 0px; user-select: text; overflow-wrap: break-word; white-space: pre-wrap; vertical-align: baseline; font-kerning: none; color: windowtext; text-align: left;"><span style="font-size: 14pt; font-family: arial, helvetica, sans-serif;"><span style="margin: 0px; padding: 0px; user-select: text; line-height: 20.85px; font-weight: bold;" xml:lang="EN-US" data-contrast="auto"><span style="margin: 0px; padding: 0px; user-select: text;">Essential Duties and Responsibilities:</span></span><span style="margin: 0px; padding: 0px; user-select: text; line-height: 20.85px;" data-ccp-props="{}">&nbsp;</span></span></p>
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<p><span style="font-size: 14pt; font-family: arial, helvetica, sans-serif;"><span xml:lang="EN-US" data-contrast="auto">Provide responsive, accurate, and compassionate service to customers and producers, aligned with MEM’s mission, vision, and values.</span><span data-ccp-props="{}">&nbsp;</span></span></p>
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<li style="font-size: 14pt; font-family: arial, helvetica, sans-serif;" role="listitem" data-aria-level="1" data-aria-posinset="2" data-list-defn-props="{" 335552541":1,"335559685":720,"335559991":360,"469769226":"symbol","469769242":[8226],"469777803":"left","469777804":"","469777815":"multilevel"}"="" data-listid="1" data-font="Symbol" data-leveltext="" aria-setsize="-1">
<p><span style="font-size: 14pt; font-family: arial, helvetica, sans-serif;"><span xml:lang="EN-US" data-contrast="auto">Resolve inquiries across all communication channels with professionalism and diplomacy, striving for first-contact resolution.</span><span data-ccp-props="{}">&nbsp;</span></span></p>
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<li style="font-size: 14pt; font-family: arial, helvetica, sans-serif;" role="listitem" data-aria-level="1" data-aria-posinset="3" data-list-defn-props="{" 335552541":1,"335559685":720,"335559991":360,"469769226":"symbol","469769242":[8226],"469777803":"left","469777804":"","469777815":"multilevel"}"="" data-listid="1" data-font="Symbol" data-leveltext="" aria-setsize="-1">
<p><span style="font-size: 14pt; font-family: arial, helvetica, sans-serif;"><span xml:lang="EN-US" data-contrast="auto">Maintain up-to-date knowledge of state statutes and regulatory requirements to ensure compliant handling of policy administration tasks such as policy changes, contact updates, and payment plans.</span><span data-ccp-props="{}">&nbsp;</span></span></p>
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<li style="font-size: 14pt; font-family: arial, helvetica, sans-serif;" role="listitem" data-aria-level="1" data-aria-posinset="4" data-list-defn-props="{" 335552541":1,"335559685":720,"335559991":360,"469769226":"symbol","469769242":[8226],"469777803":"left","469777804":"","469777815":"multilevel"}"="" data-listid="1" data-font="Symbol" data-leveltext="" aria-setsize="-1">
<p><span style="font-size: 14pt; font-family: arial, helvetica, sans-serif;"><span xml:lang="EN-US" data-contrast="auto">Collaborate effectively with teammates and other departments to deliver consistent, high-quality service.</span><span data-ccp-props="{}">&nbsp;</span></span></p>
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<li style="font-size: 14pt; font-family: arial, helvetica, sans-serif;" role="listitem" data-aria-level="1" data-aria-posinset="5" data-list-defn-props="{" 335552541":1,"335559685":720,"335559991":360,"469769226":"symbol","469769242":[8226],"469777803":"left","469777804":"","469777815":"multilevel"}"="" data-listid="1" data-font="Symbol" data-leveltext="" aria-setsize="-1">
<p><span style="font-size: 14pt; font-family: arial, helvetica, sans-serif;"><span xml:lang="EN-US" data-contrast="auto">Manage workflows to meet service level targets and communicate progress clearly with team members and leadership.</span><span data-ccp-props="{}">&nbsp;</span></span></p>
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<li style="font-size: 14pt; font-family: arial, helvetica, sans-serif;" role="listitem" data-aria-level="1" data-aria-posinset="6" data-list-defn-props="{" 335552541":1,"335559685":720,"335559991":360,"469769226":"symbol","469769242":[8226],"469777803":"left","469777804":"","469777815":"multilevel"}"="" data-listid="1" data-font="Symbol" data-leveltext="" aria-setsize="-1">
<p><span style="font-size: 14pt; font-family: arial, helvetica, sans-serif;"><span xml:lang="EN-US" data-contrast="auto">Share customer and agent feedback to help improve processes and enhance the overall customer experience.</span><span data-ccp-props="{}">&nbsp;</span></span></p>
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<li style="font-size: 14pt; font-family: arial, helvetica, sans-serif;" role="listitem" data-aria-level="1" data-aria-posinset="7" data-list-defn-props="{" 335552541":1,"335559685":720,"335559991":360,"469769226":"symbol","469769242":[8226],"469777803":"left","469777804":"","469777815":"multilevel"}"="" data-listid="1" data-font="Symbol" data-leveltext="" aria-setsize="-1">
<p><span style="font-size: 14pt; font-family: arial, helvetica, sans-serif;"><span xml:lang="EN-US" data-contrast="auto">Participate in ongoing training and development to deepen your understanding of the insurance industry and grow professionally.</span><span data-ccp-props="{}">&nbsp;</span></span></p>
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<li style="font-size: 14pt; font-family: arial, helvetica, sans-serif;" role="listitem" data-aria-level="1" data-aria-posinset="8" data-list-defn-props="{" 335552541":1,"335559685":720,"335559991":360,"469769226":"symbol","469769242":[8226],"469777803":"left","469777804":"","469777815":"multilevel"}"="" data-listid="1" data-font="Symbol" data-leveltext="" aria-setsize="-1">
<p><span style="font-size: 14pt; font-family: arial, helvetica, sans-serif;"><span xml:lang="EN-US" data-contrast="auto">Ensure all communications meet industry and corporate compliance standards.</span><span data-ccp-props="{}">&nbsp;</span></span></p>
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<li style="font-size: 14pt; font-family: arial, helvetica, sans-serif;" role="listitem" data-aria-level="1" data-aria-posinset="9" data-list-defn-props="{" 335552541":1,"335559685":720,"335559991":360,"469769226":"symbol","469769242":[8226],"469777803":"left","469777804":"","469777815":"multilevel"}"="" data-listid="1" data-font="Symbol" data-leveltext="" aria-setsize="-1">
<p><span style="font-size: 14pt; font-family: arial, helvetica, sans-serif;"><span xml:lang="EN-US" data-contrast="auto">Work effectively in a remote-first, hybrid work environment while responsibly managing time and resources.</span> </span></p>
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<p><span style="font-size: 14pt; font-family: arial, helvetica, sans-serif;"><span xml:lang="EN-US" data-contrast="auto">Perform other duties as assigned.</span><span data-ccp-props="{}">&nbsp;</span></span></p>
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<p style="font-size: 14pt; font-family: arial, helvetica, sans-serif;">&nbsp;</p>
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<p style="margin: 0px 0px 10.6667px; padding: 0px; user-select: text; overflow-wrap: break-word; white-space: pre-wrap; vertical-align: baseline; font-kerning: none; color: windowtext; text-align: left;"><span style="font-size: 14pt; font-family: arial, helvetica, sans-serif;"><span style="margin: 0px; padding: 0px; user-select: text; line-height: 20.85px; font-weight: bold;" xml:lang="EN-US" data-contrast="auto"><span style="margin: 0px; padding: 0px; user-select: text;">Qualifications:</span></span><span style="margin: 0px; padding: 0px; user-select: text; line-height: 20.85px;" data-ccp-props="{}">&nbsp;</span></span></p>
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<p><span style="font-family: arial, helvetica, sans-serif; font-size: 14pt;"><span xml:lang="EN-US" data-contrast="auto">Bachelor’s degree preferred; a combination of education and professional experience will be considered.</span><span data-ccp-props="{}">&nbsp;</span></span></p>
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<li style="font-family: arial, helvetica, sans-serif; font-size: 14pt;" role="listitem" data-aria-level="1" data-aria-posinset="2" data-list-defn-props="{" 335552541":1,"335559685":720,"335559991":360,"469769226":"symbol","469769242":[8226],"469777803":"left","469777804":"","469777815":"multilevel"}"="" data-listid="2" data-font="Symbol" data-leveltext="" aria-setsize="-1">
<p><span style="font-family: arial, helvetica, sans-serif; font-size: 14pt;"><span xml:lang="EN-US" data-contrast="auto">1–3 years of experience in a customer service role; insurance industry experience is a plus.</span><span data-ccp-props="{}">&nbsp;</span></span></p>
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<li style="font-family: arial, helvetica, sans-serif; font-size: 14pt;" role="listitem" data-aria-level="1" data-aria-posinset="3" data-list-defn-props="{" 335552541":1,"335559685":720,"335559991":360,"469769226":"symbol","469769242":[8226],"469777803":"left","469777804":"","469777815":"multilevel"}"="" data-listid="2" data-font="Symbol" data-leveltext="" aria-setsize="-1">
<p><span style="font-family: arial, helvetica, sans-serif; font-size: 14pt;"><span xml:lang="EN-US" data-contrast="auto">Valid driver’s license required.</span><span data-ccp-props="{}">&nbsp;</span></span></p>
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<li style="font-family: arial, helvetica, sans-serif; font-size: 14pt;" role="listitem" data-aria-level="1" data-aria-posinset="4" data-list-defn-props="{" 335552541":1,"335559685":720,"335559991":360,"469769226":"symbol","469769242":[8226],"469777803":"left","469777804":"","469777815":"multilevel"}"="" data-listid="2" data-font="Symbol" data-leveltext="" aria-setsize="-1">
<p><span style="font-family: arial, helvetica, sans-serif; font-size: 14pt;"><span xml:lang="EN-US" data-contrast="auto">Must obtain the Registered Workers Compensation Specialist (RWCS) designation within the first 12 months of hire (provided by MEM).</span><span data-ccp-props="{}">&nbsp;</span></span></p>
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<p style="margin: 0px 0px 10.6667px; padding: 0px; user-select: text; overflow-wrap: break-word; white-space: pre-wrap; vertical-align: baseline; font-kerning: none; color: windowtext; text-align: left;"><span style="font-size: 14pt; font-family: arial, helvetica, sans-serif;"><span style="margin: 0px; padding: 0px; user-select: text; line-height: 20.85px; font-weight: bold;" xml:lang="EN-US" data-contrast="auto"><span style="margin: 0px; padding: 0px; user-select: text;">Company Culture and Values:</span></span><span style="margin: 0px; padding: 0px; user-select: text; line-height: 20.85px;"><span style="margin: 0px; padding: 0px; user-select: text; white-space: pre;">&nbsp;</span><br style="margin: 0px; padding: 0px; user-select: text; white-space: pre;"></span><span style="margin: 0px; padding: 0px; user-select: text; line-height: 20.85px;" xml:lang="EN-US" data-contrast="auto"><span style="margin: 0px; padding: 0px; user-select: text;">At MEM Insurance, we </span><span style="margin: 0px; padding: 0px; user-select: text;">don’t</span><span style="margin: 0px; padding: 0px; user-select: text;"> just protect businesses—we empower people. Our culture is built on trust, collaboration, and a commitment to doing </span><span style="margin: 0px; padding: 0px; user-select: text;">what’s</span><span style="margin: 0px; padding: 0px; user-select: text;"> right. We believe in supporting our employees as much as we support our customers. That means providing opportunities for growth, recognizing contributions, and fostering a workplace where everyone feels valued and heard. Join a team </span><span style="margin: 0px; padding: 0px; user-select: text;">that’s</span><span style="margin: 0px; padding: 0px; user-select: text;"> passionate about service, innovation, and making a difference.</span></span><span style="margin: 0px; padding: 0px; user-select: text; line-height: 20.85px;" data-ccp-props="{}">&nbsp;</span></span></p>
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