Customer Success Advisor (English and Polish) Late Shifts

<p>Are you ready to start a journey filled with dynamic and meaningful work as a <strong>Customer Success Advisor</strong>? If you're enthusiastic about providing outstanding customer support, we offer an incredible opportunity for you. As a Customer Success Advisor, your main tasks will involve addressing customer inquiries and issues via chat and email supporting our valued clients in achieving their business goals.</p><p>You'd be working according to schedule, from Monday till Sunday (5 days a week) in 8-hour shifts that start from 3 PM and finish at 7 AM.</p><p><strong>About us</strong>: GetResponse is a SaaS company recognized for its industry-leading email marketing and marketing automation software. We’ve been serving our customers since 1998 and are proud to have 350,000+ SMBs and 1,000+ enterprise customers on board. We’re global, remote-friendly, and multicultural, yet we share the same values.</p><p><strong>Main tasks:&nbsp;</strong>&nbsp;&nbsp;</p><ul> <li>responding to enquiries and educating our Customers on our products by chat and email</li> <li>troubleshooting problems for Customers</li> <li>handling onboarding calls with customers</li> <li>coordinating solutions with IT and management</li> <li>helping customers build successful businesses&nbsp;</li> </ul><p><strong>You may be the perfect fit if you</strong>: &nbsp;&nbsp;</p><ul> <li>have excellent language skills in English and Polish (at least C1 level); any additional language such as Spanish, Italian, Portuguese, German, French or Russian would be an asset</li> <li>have online marketing acumen and preferably some technical background</li> <li>are open to new experiences and ready to acquire new information at a fast pace</li> <li>have the ability to easily handle a number of interactions at the same time</li> <li>have superior verbal and written communication skills and are ready to master your speed-typing skill</li> <li>are an outgoing “people person” with an upbeat attitude</li> <li>are ready for speaking with a customer over the phone/via Teams call</li> </ul><p><strong>Salary range</strong>:</p><p>5,600 - 6,600 PLN gross/month on contract of employment&nbsp;+ up to 1000 PLN commission paid upon reaching goals + additional bonus for weekend work</p><p><strong>Extra perks include*</strong>:&nbsp;</p><ul> <li>home office set up – a one-time bonus for a maximum of 1000 PLN (or equivalent) to help set up your home office space</li> <li>private medical care for employees and their family members</li> <li>employee referral program – up to 10 000 PLN for recommending a friend</li> <li>corporate life insurance</li> <li>employee pension program (PPE)</li> <li>wellbeing and mental health culture – mental health helpline, sport card etc.</li> <li>modern equipment – most of our teams work on MacBooks</li> <li>English classes</li> <li>internal initiatives like webinars, knowledge-sharing sessions, and more!&nbsp;</li> </ul><p>*<em>Some benefits may be available for the talents hired under the contract of employment, only.</em></p><p><strong>Apply and enjoy our fully remote online recruitment process!</strong>&nbsp;</p><p>1. <strong>Review stage</strong>: We’ll check your resumé/CV to screen for various criteria and match your talents with opportunities. &nbsp;&nbsp;</p><p>2. <strong>One-way video interview</strong>: We’ll send you a link to the video interview to verify your level of English and technical acumen. &nbsp;</p><p>3. <strong>Phone interview</strong>: We’d like to get to know you, and vice versa. Let us know why you want to join our team and why you’d be a great fit with us. &nbsp;&nbsp;</p><p>4. <strong>Task</strong>: Show off your skills! We'll ask you to complete a brief task. We'll suit it to fit your skills and your calendar. &nbsp; &nbsp;&nbsp;&nbsp;</p><p>5. <strong>Final interview</strong>: It's your chance to shine and show that you're the perfect fit for the role. Meet your future manager and see what’s in store for you. &nbsp;&nbsp;</p><p>6. <strong>Offer</strong>: If you have what it takes, accept our offer and –&nbsp;welcome aboard! Join our team and be in great company!&nbsp;</p><p><a href="https://www.linkedin.com/in/michalina-pajestka-329162142/" target="_blank" rel="nofollow noreferrer noopener" class="external">Michasia</a> is the recruiter responsible for this process – if you have any additional questions, feel free to contact her!</p>