Access Center Representative Lead

<strong>About Children’s Minnesota</strong><br><br>Children’s Minnesota is one of the largest pediatric health systems in the United States and the only health system in Minnesota to provide care exclusively to children, from before birth through young adulthood. An independent and not-for-profit system since 1924, Children’s Minnesota is one system serving kids throughout the Upper Midwest at two free-standing hospitals, nine primary care clinics, multiple specialty clinics and seven rehabilitation sites. As The Kids Experts™ in our region, Children’s Minnesota is regularly ranked by U.S. News &amp; World Report as a top children’s hospital. Find us on <a href="https://www.facebook.com/childrensminnesota" target="_blank">Facebook</a> @childrensminnesota or on <a href="https://twitter.com/childrensmn" target="_blank">Twitter</a> and <a href="https://www.instagram.com/childrensmn" target="_blank">Instagram</a> @childrensmn. Please visit <a href="https://www.childrensmn.org" target="_blank">childrensMN.org</a>.<br><br>Children’s Minnesota is proud to be recognized by Modern Healthcare as one of 2023’s Top Diversity Leaders. The national honor recognizes the top diverse healthcare executives and organizations influencing public policy, care delivery, and promoting diversity, equity and inclusion in their organizations and the industry.<br><br><strong>Position Summary</strong><br><br>The Access Center Representative Lead promotes an excellent patient experience by serving as team leader of an assigned work team within the Access Center while also performing the duties of a Access Center Representative. <br><br>This position is responsible for supporting the team by coordinating work and solving problems, educating, training and mentoring new employees, participating in interviews, and coordinating the staff schedule.<br><br>Location (e.g. remote or on-site): Remote<br><br>DHS Background Study Required? No<br><br><br><br>License/Certification/Registration required? No<br><br>Education: <br>*High School Diploma or GED required<br><br>Experience: <br>*Minimum four years of high touch customer service experience, preferably in a contact center environment.<br>*At least two years as a scheduler in a health care environment.<br>*Preferred experience: Minimum one-year experience providing work direction to a team.<br><br>Knowledge/Skills/Abilities:<br>*Outstanding knowledge in customer service, communication, confidentiality, and interpersonal skills.<br>*Knowledge of access center operations and medical office procedures.<br>*Working knowledge of patient access functions including: scheduling, registration, insurance verification, and/or referrals.<br>*Knowledge of governmental and commercial payors.<br>*Ability to effectively work in both a team environment and independently. <br>*Ability to step outside of comfort level, adapt to new challenges, and assist teammates through change.<br>*Ability to teach, coach and train peers in a variety of settings, including remotely.<br>*Ability to meet and exceed departmental quality, production and scheduling standards. <br>*Skill in Microsoft Office.<br>*Skill in medical terminology.<br>*Skill in data entry with minimal errors. <br><br><strong>Physical Demands</strong><br><br><a href="https://hcm.childrensmn.org:8443/psc/EXTAPP/EMPLOYEE/HRMS/s/WEBLIB_CHC.ISCRIPT1.FieldFormula.Iscript_ViewPhyDemandDoc?J=1001" target="_Blank">Please click here to view the Physical Demands</a><br><br>The posted salary represents a market competitive range based on salary survey benchmark data for similar roles in the local or national market. When determining individual pay rates, we carefully consider a wide range of factors including but not limited to market indicators for the specific role, the skills, education, training, credentials and experience of the candidate, internal equity and organizational needs.<br><br>In addition to your salary, this position may be eligible for medical, dental, vision, retirement, and other fringe benefits. Positions that require night, weekend or on-call work may be eligible for shift differentials or premium pay.<br><br>All job offers are contingent upon successful completion of an occupational health assessment, drug screen, background investigation, and compliance with the U.S. Government Form I-9, Employment Eligibility Verification.<br><br>Children’s Minnesota is proud to be an equal opportunity employer whose staff is representative of its community and considers qualified applicants for open positions without regard to race, color, creed, sex, religion, national origin, sexual orientation, genetic information, gender identity or expression, age, veteran status, disability, pregnancy, citizenship status, or any other characteristic protected under applicable federal, state, or local law.