Customer Success Manager

<p style="line-height:1.38;margin-top:16px;margin-bottom:16px;"><span style="font-size:11pt;font-variant:normal;white-space:pre-wrap;"><span style="font-family:Rubik, sans-serif;"><span style="color:#000000;"><span style="font-weight:700;"><span style="font-style:normal;"><span style="text-decoration:none;">Location:</span></span></span></span></span></span><span style="font-size:11pt;font-variant:normal;white-space:pre-wrap;"><span style="font-family:Rubik, sans-serif;"><span style="color:#000000;"><span style="font-weight:400;"><span style="font-style:normal;"><span style="text-decoration:none;"> Remote</span></span></span></span></span></span><br><span style="font-size:11pt;font-variant:normal;white-space:pre-wrap;"><span style="font-family:Rubik, sans-serif;"><span style="color:#000000;"><span style="font-weight:700;"><span style="font-style:normal;"><span style="text-decoration:none;">Experience Required:</span></span></span></span></span></span><span style="font-size:11pt;font-variant:normal;white-space:pre-wrap;"><span style="font-family:Rubik, sans-serif;"><span style="color:#000000;"><span style="font-weight:400;"><span style="font-style:normal;"><span style="text-decoration:none;"> 4+ years in Customer Success within SaaS-based companies</span></span></span></span></span></span></p><p style="line-height:1.38;"><span style="font-size:13pt;font-variant:normal;white-space:pre-wrap;"><span style="font-family:Rubik, sans-serif;"><span style="color:#000000;"><span style="font-weight:700;"><span style="font-style:normal;"><span style="text-decoration:none;">About Woliba</span></span></span></span></span></span></p><p style="line-height:1.38;margin-top:16px;margin-bottom:16px;"><span style="font-size:11pt;font-variant:normal;white-space:pre-wrap;"><span style="font-family:Rubik, sans-serif;"><span style="color:#000000;"><span style="font-weight:400;"><span style="font-style:normal;"><span style="text-decoration:none;">Woliba is a leading SaaS platform that streamlines People Operations and enhances employee wellbeing through an all-in-one, modular solution. Our mission is to help organizations build thriving workplace cultures by delivering innovative, easy-to-use tools for HR teams, leaders, and employees worldwide.</span></span></span></span></span></span></p><p style="line-height:1.38;"><span style="font-size:13pt;font-variant:normal;white-space:pre-wrap;"><span style="font-family:Rubik, sans-serif;"><span style="color:#000000;"><span style="font-weight:700;"><span style="font-style:normal;"><span style="text-decoration:none;">Role Overview</span></span></span></span></span></span></p><p style="line-height:1.38;margin-top:16px;margin-bottom:16px;"><span style="font-size:11pt;font-variant:normal;white-space:pre-wrap;"><span style="font-family:Rubik, sans-serif;"><span style="color:#000000;"><span style="font-weight:400;"><span style="font-style:normal;"><span style="text-decoration:none;">We’re looking for an experienced Customer Success Manager (CSM) to own and grow relationships with our customers, ensuring they achieve measurable success using Woliba’s platform. This is a fully remote position, working with clients primarily in the United States, and requires a proactive, relationship-driven professional with a strong SaaS background.</span></span></span></span></span></span></p><p style="line-height:1.38;"><span style="font-size:13pt;font-variant:normal;white-space:pre-wrap;"><span style="font-family:Rubik, sans-serif;"><span style="color:#000000;"><span style="font-weight:700;"><span style="font-style:normal;"><span style="text-decoration:none;">Key Responsibilities</span></span></span></span></span></span></p><ul><li style="list-style-type:disc;"><span style="font-size:11pt;font-variant:normal;white-space:pre-wrap;"><span style="font-family:Rubik, sans-serif;"><span style="color:#000000;"><span style="font-weight:400;"><span style="font-style:normal;"><span style="text-decoration:none;">Serve as the trusted advisor and primary point of contact for an assigned portfolio of clients.</span></span></span></span></span></span><br>&nbsp;</li><li style="list-style-type:disc;"><span style="font-size:11pt;font-variant:normal;white-space:pre-wrap;"><span style="font-family:Rubik, sans-serif;"><span style="color:#000000;"><span style="font-weight:400;"><span style="font-style:normal;"><span style="text-decoration:none;">Lead strategic onboarding plans to ensure smooth implementation and time-to-value for new accounts.</span></span></span></span></span></span><br>&nbsp;</li><li style="list-style-type:disc;"><span style="font-size:11pt;font-variant:normal;white-space:pre-wrap;"><span style="font-family:Rubik, sans-serif;"><span style="color:#000000;"><span style="font-weight:400;"><span style="font-style:normal;"><span style="text-decoration:none;">Drive product adoption, engagement, and satisfaction through regular check-ins, QBRs, and success planning.</span></span></span></span></span></span><br>&nbsp;</li><li style="list-style-type:disc;"><span style="font-size:11pt;font-variant:normal;white-space:pre-wrap;"><span style="font-family:Rubik, sans-serif;"><span style="color:#000000;"><span style="font-weight:400;"><span style="font-style:normal;"><span style="text-decoration:none;">Develop a deep understanding of each client’s goals, challenges, and business objectives.</span></span></span></span></span></span><br>&nbsp;</li><li style="list-style-type:disc;"><span style="font-size:11pt;font-variant:normal;white-space:pre-wrap;"><span style="font-family:Rubik, sans-serif;"><span style="color:#000000;"><span style="font-weight:400;"><span style="font-style:normal;"><span style="text-decoration:none;">Collaborate with product, support, and sales teams to ensure customer feedback informs roadmap decisions.</span></span></span></span></span></span><br>&nbsp;</li><li style="list-style-type:disc;"><span style="font-size:11pt;font-variant:normal;white-space:pre-wrap;"><span style="font-family:Rubik, sans-serif;"><span style="color:#000000;"><span style="font-weight:400;"><span style="font-style:normal;"><span style="text-decoration:none;">Proactively identify at-risk accounts and implement retention strategies.</span></span></span></span></span></span><br>&nbsp;</li><li style="list-style-type:disc;"><span style="font-size:11pt;font-variant:normal;white-space:pre-wrap;"><span style="font-family:Rubik, sans-serif;"><span style="color:#000000;"><span style="font-weight:400;"><span style="font-style:normal;"><span style="text-decoration:none;">Partner with Sales on renewal and expansion opportunities.</span></span></span></span></span></span><br>&nbsp;</li><li style="list-style-type:disc;"><span style="font-size:11pt;font-variant:normal;white-space:pre-wrap;"><span style="font-family:Rubik, sans-serif;"><span style="color:#000000;"><span style="font-weight:400;"><span style="font-style:normal;"><span style="text-decoration:none;">Monitor key account health metrics and prepare executive-level reports for clients and internal stakeholders.</span></span></span></span></span></span><br>&nbsp;</li></ul><p style="line-height:1.38;"><span style="font-size:13pt;font-variant:normal;white-space:pre-wrap;"><span style="font-family:Rubik, sans-serif;"><span style="color:#000000;"><span style="font-weight:700;"><span style="font-style:normal;"><span style="text-decoration:none;">Requirements</span></span></span></span></span></span></p><ul><li style="list-style-type:disc;"><span style="font-size:11pt;font-variant:normal;white-space:pre-wrap;"><span style="font-family:Rubik, sans-serif;"><span style="color:#000000;"><span style="font-weight:400;"><span style="font-style:normal;"><span style="text-decoration:none;">4+ years in a Customer Success or Account Management role within SaaS companies.</span></span></span></span></span></span><br>&nbsp;</li><li style="list-style-type:disc;"><span style="font-size:11pt;font-variant:normal;white-space:pre-wrap;"><span style="font-family:Rubik, sans-serif;"><span style="color:#000000;"><span style="font-weight:400;"><span style="font-style:normal;"><span style="text-decoration:none;">Proven track record managing US-based accounts, preferably mid-market to enterprise level.</span></span></span></span></span></span><br>&nbsp;</li><li style="list-style-type:disc;"><span style="font-size:11pt;font-variant:normal;white-space:pre-wrap;"><span style="font-family:Rubik, sans-serif;"><span style="color:#000000;"><span style="font-weight:400;"><span style="font-style:normal;"><span style="text-decoration:none;">Strong understanding of SaaS onboarding, adoption, retention, and expansion best practices.</span></span></span></span></span></span><br>&nbsp;</li><li style="list-style-type:disc;"><span style="font-size:11pt;font-variant:normal;white-space:pre-wrap;"><span style="font-family:Rubik, sans-serif;"><span style="color:#000000;"><span style="font-weight:400;"><span style="font-style:normal;"><span style="text-decoration:none;">Excellent English communication skills (verbal and written).</span></span></span></span></span></span><br>&nbsp;</li><li style="list-style-type:disc;"><span style="font-size:11pt;font-variant:normal;white-space:pre-wrap;"><span style="font-family:Rubik, sans-serif;"><span style="color:#000000;"><span style="font-weight:400;"><span style="font-style:normal;"><span style="text-decoration:none;">Strong analytical skills with the ability to translate customer feedback into actionable insights.</span></span></span></span></span></span><br>&nbsp;</li><li style="list-style-type:disc;"><span style="font-size:11pt;font-variant:normal;white-space:pre-wrap;"><span style="font-family:Rubik, sans-serif;"><span style="color:#000000;"><span style="font-weight:400;"><span style="font-style:normal;"><span style="text-decoration:none;">Comfortable working independently in a fully remote environment.</span></span></span></span></span></span><br>&nbsp;</li><li style="list-style-type:disc;"><span style="font-size:11pt;font-variant:normal;white-space:pre-wrap;"><span style="font-family:Rubik, sans-serif;"><span style="color:#000000;"><span style="font-weight:400;"><span style="font-style:normal;"><span style="text-decoration:none;">Tech-savvy, with proficiency in CRM systems, customer success platforms, and virtual meeting tools.</span></span></span></span></span></span><br>&nbsp;</li></ul><p style="line-height:1.38;"><span style="font-size:13pt;font-variant:normal;white-space:pre-wrap;"><span style="font-family:Rubik, sans-serif;"><span style="color:#000000;"><span style="font-weight:700;"><span style="font-style:normal;"><span style="text-decoration:none;">Preferred Qualifications</span></span></span></span></span></span></p><ul><li style="list-style-type:disc;"><span style="font-size:11pt;font-variant:normal;white-space:pre-wrap;"><span style="font-family:Rubik, sans-serif;"><span style="color:#000000;"><span style="font-weight:400;"><span style="font-style:normal;"><span style="text-decoration:none;">Experience in HR tech, employee engagement, or wellbeing software.</span></span></span></span></span></span><br>&nbsp;</li><li style="list-style-type:disc;"><span style="font-size:11pt;font-variant:normal;white-space:pre-wrap;"><span style="font-family:Rubik, sans-serif;"><span style="color:#000000;"><span style="font-weight:400;"><span style="font-style:normal;"><span style="text-decoration:none;">Background working with global, distributed teams.</span></span></span></span></span></span><br>&nbsp;</li><li style="list-style-type:disc;"><span style="font-size:11pt;font-variant:normal;white-space:pre-wrap;"><span style="font-family:Rubik, sans-serif;"><span style="color:#000000;"><span style="font-weight:400;"><span style="font-style:normal;"><span style="text-decoration:none;">Familiarity with tools like HubSpot, Gainsight, ChurnZero, or similar.</span></span></span></span></span></span><br>&nbsp;</li></ul><p style="line-height:1.38;"><span style="font-size:13pt;font-variant:normal;white-space:pre-wrap;"><span style="font-family:Rubik, sans-serif;"><span style="color:#000000;"><span style="font-weight:700;"><span style="font-style:normal;"><span style="text-decoration:none;">What We Offer</span></span></span></span></span></span></p><ul><li style="list-style-type:disc;"><span style="font-size:11pt;font-variant:normal;white-space:pre-wrap;"><span style="font-family:Rubik, sans-serif;"><span style="color:#000000;"><span style="font-weight:400;"><span style="font-style:normal;"><span style="text-decoration:none;">Fully remote, flexible work environment.</span></span></span></span></span></span><br>&nbsp;</li><li style="list-style-type:disc;"><span style="font-size:11pt;font-variant:normal;white-space:pre-wrap;"><span style="font-family:Rubik, sans-serif;"><span style="color:#000000;"><span style="font-weight:400;"><span style="font-style:normal;"><span style="text-decoration:none;">Opportunity to join a growing SaaS company making a global impact.</span></span></span></span></span></span><br>&nbsp;</li><li style="list-style-type:disc;"><span style="font-size:11pt;font-variant:normal;white-space:pre-wrap;"><span style="font-family:Rubik, sans-serif;"><span style="color:#000000;"><span style="font-weight:400;"><span style="font-style:normal;"><span style="text-decoration:none;">Professional development and learning opportunities.</span></span></span></span></span></span><br>&nbsp;</li><li style="list-style-type:disc;"><span style="font-size:11pt;font-variant:normal;white-space:pre-wrap;"><span style="font-family:Rubik, sans-serif;"><span style="color:#000000;"><span style="font-weight:400;"><span style="font-style:normal;"><span style="text-decoration:none;">Competitive salary aligned with experience and location.</span></span></span></span></span></span></li></ul>