Remote Admin Officer- USA ONLY

Job Title: Remote Admin Officer

Company: Best Life Pharmacy
Location: Remote – USA Only
Job Type: Full-Time / Part-Time
Reports To: Operations Manager
Work Authorization: Must be authorized to work in the United States
About Us:

At Best Life Pharmacy, we strive to provide accessible and affordable pharmaceutical services to our customers. Our mission is to deliver not only quality medication but also excellent customer service that supports healthier lives. We are looking for a detail-oriented and organized Remote Admin Officer to join our growing team and contribute to the smooth running of our operations.
Position Overview:

As a Remote Admin Officer at Best Life Pharmacy, you will play a crucial role in managing daily administrative tasks, organizing company records, and ensuring effective communication between departments. You will be an essential part of the team, ensuring that our operations run efficiently and our customers receive timely, high-quality service.
Key Responsibilities:
• Handle and prioritize administrative tasks, including managing schedules, handling emails, and responding to internal and external queries.
• Support the Operations Manager in implementing organizational systems and processes.
• Maintain accurate and up-to-date digital records, files, and documentation.
• Coordinate and schedule meetings, ensuring all necessary materials are prepared.
• Process and manage pharmacy-related documentation, including prescription records and insurance claims, in compliance with privacy regulations (HIPAA).
• Assist in maintaining inventory records and coordinating pharmacy orders.
• Communicate regularly with team members to ensure all tasks are completed on time and within company standards.
• Prepare and submit weekly or monthly administrative reports for management review.
• Perform any other administrative tasks as needed by the team or leadership.

Required Qualifications:
• Must reside in and be authorized to work in the United States
• 1+ year of administrative or office support experience (preferably in healthcare or pharmacy settings)
• Strong organizational skills with a high level of attention to detail
• Excellent written and verbal communication skills
• Familiarity with office software (Google Workspace, Microsoft Office, etc.) and project management tools (Trello, Asana, etc.)
• Ability to maintain confidentiality and manage sensitive information in compliance with HIPAA regulations
• Ability to work independently and manage multiple tasks with minimal supervision
• Strong time-management skills and ability to prioritize effectively

Preferred Qualifications:
• Experience in a healthcare or pharmacy setting
• Knowledge of pharmacy processes or systems is a plus
• Familiarity with customer relationship management (CRM) tools
• Bilingual (English/Spanish) is a plus

What We Offer:
• 100% Remote work with flexible hours (U.S. based only)
• Competitive salary and benefits package (for full-time employees)
• Paid time off and wellness benefits
• Ongoing training and development opportunities
• A supportive and inclusive team culture focused on customer care and growth
• Opportunity to grow within a mission-driven organization

Best Life Pharmacy is an Equal Opportunity Employer. We encourage individuals of all backgrounds to apply, and we are committed to creating an inclusive environment for all employees.

Job Title: Remote Customer Support Representative
Company: Best Life Pharmacy
Location: Remote – USA Only
Job Type: Full-Time / Part-Time
Reports To: Customer Support Supervisor
Work Authorization: Must be authorized to work in the United States
About Us:

Best Life Pharmacy is a U.S.-based online pharmacy dedicated to providing affordable, convenient, and reliable access to medications. Our mission is to help people live healthier, better lives through outstanding customer care and trusted pharmaceutical service.
Position Summary:

We are seeking a Remote Customer Support Representative located in the United States to assist our customers with their pharmacy-related needs. This role is ideal for someone who is compassionate, detail-oriented, and experienced in providing top-tier customer support—especially in the healthcare or pharmacy industry.
Key Responsibilities:
• Provide friendly and professional assistance to U.S.-based customers via phone, email, and chat.
• Help customers manage prescriptions, refills, payments, order tracking, and account questions.
• Handle insurance verification questions and guide customers through the ordering process.
• Collaborate with licensed pharmacists and other internal teams to resolve issues.
• Document interactions clearly and accurately in the CRM system.
• Stay up to date on company procedures, pharmacy regulations, and HIPAA compliance.

Required Qualifications:
• Must reside in and be authorized to work in the United States
• 1+ year of customer service experience (healthcare, pharmacy, or insurance preferred)
• Excellent verbal and written communication skills in English
• Empathetic and professional with strong problem-solving abilities
• Comfortable working remotely with reliable high-speed internet
• Ability to handle confidential health information in accordance with HIPAA standards

Preferred Qualifications:
• Experience in a pharmacy or medical support setting
• Familiarity with pharmacy software or platforms like Zendesk, Freshdesk, or equivalent
• Bilingual in English and Spanish is a plus

What We Offer:
• 100% Remote Work (U.S. only)
• Competitive hourly pay and performance bonuses
• Flexible scheduling options
• Paid training and ongoing support
• Health benefits (for eligible full-time employees)
• A mission-driven and supportive team culture

Best Life Pharmacy is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.
To Apply:

Please attach your resume to apply. We look forward to hearing from you! Apply tot his job