CS Manager

<p>Customer Support Manager will lead and develop our support teams. This person will be responsible for managing Team Leaders, driving team performance, implementing strategic improvements, and ensuring high-quality customer service delivery across all assigned geos.</p><p><strong>Language requirements</strong>:<br></p><ul> <li>ENG B2</li> <li>TR or Hindi or RU will be plus</li> </ul><p><strong>Working schedule</strong></p><ul> <li>Shifts 5 Х 8 (Monday - Friday)</li> <li>Fully remote</li> </ul><p><strong>Qualifications</strong>:<br></p><ul> <li>2+ years of experience in a managerial or senior leadership role within Customer Support / Service / Call Center.</li> <li>Proven track record of managing multi-geo teams, ideally including Turkey, India, or English-speaking markets.</li> <li>Experience managing Team Leaders or Supervisors directly.</li> <li>Strong understanding of customer service KPIs and how to influence them.</li> <li>Excellent communication, leadership, and coaching skills.</li> <li>Ability to work with data, analyze performance, and make data-driven decisions.</li> <li>Fluent in English (written and spoken). Knowledge of Turkish / Indian / RU languages is a plus .</li> <li>Familiarity with support tools like Intercom, Slack, Google Workspace etc.</li> <li>Self-driven, proactive, and comfortable working in a fast-paced, dynamic environment.</li> <li>High level of responsibility, ownership, and ability to drive change.</li> </ul><p></p>