Customer Service Representative - Remote
Posted 2025-08-23
Remote, USA
Full Time
Immediate Start
<p style="margin: 0in; line-height: normal; font-size: 11pt; font-family: Calibri, sans-serif;"><strong><span style="font-size: 12.0pt;">BUILD AN AMAZING CAREER WITH SYSTEM PAVERS!</span></strong></p>
<p style="margin: 0in; line-height: normal; font-size: 11pt; font-family: Calibri, sans-serif;"><strong><span style="font-size: 12.0pt; color: red;"> </span></strong></p>
<p style="margin: 0in; line-height: normal; font-size: 11pt; font-family: Calibri, sans-serif;"><strong><span style="font-size: 12.0pt; color: red;">Job Description</span></strong></p>
<p style="margin: 0in; line-height: normal; font-size: 11pt; font-family: Calibri, sans-serif;"><span style="font-size: 12.0pt;"> </span></p>
<p style="margin: 0in; line-height: normal; font-size: 11pt; font-family: Calibri, sans-serif;"><span style="font-size: 12.0pt;"> System Pavers is growing at a tremendous rate, and we’re looking to expand our team with a professional, driven <strong>Customer Service Representative</strong>. By working with System Pavers, you’ll be provided with the necessary training and support from our wonderful team and enjoy a robust support system based on our three decades of experience.</span></p>
<p style="margin: 0in; line-height: normal; font-size: 11pt; font-family: Calibri, sans-serif;"><span style="font-size: 12.0pt;"> </span></p>
<p style="margin: 0in; line-height: normal; font-size: 11pt; font-family: Calibri, sans-serif;"><span style="font-size: 12.0pt;">If you’re focused on building a stable foundation with a company that has a proven track record for success, then you’ve found the right opportunity!</span></p>
<p style="margin: 0in; line-height: normal; font-size: 11pt; font-family: Calibri, sans-serif;"><span style="font-size: 12.0pt;"> </span></p>
<p style="margin: 0in; line-height: normal; font-size: 11pt; font-family: Calibri, sans-serif;"><strong><span style="font-size: 12.0pt; color: red;">About Us</span></strong></p>
<p style="margin: 0in; line-height: normal; font-size: 11pt; font-family: Calibri, sans-serif;"><span style="font-size: 12.0pt;"> </span></p>
<p style="margin: 0in; line-height: normal; font-size: 11pt; font-family: Calibri, sans-serif;"><span style="font-size: 12.0pt;">As the nation’s leading outdoor remodeling company, System Pavers has been creating gorgeous, personalized living spaces that deliver quality, beauty, and durability we proudly stand behind. Since opening in 1992, more than 85,000 homeowners have trusted us to transform their outdoor lifestyles through remodels that add lasting value to their homes. As an established company with a reputation for stellar work, we’re looking forward to many more years of meeting and exceeding customer expectations as leaders in our industry.</span></p>
<p style="margin: 0in; line-height: normal; font-size: 11pt; font-family: Calibri, sans-serif;"><span style="font-size: 12.0pt;"> </span></p>
<p style="margin: 0in; line-height: normal; font-size: 11pt; font-family: Calibri, sans-serif;"><span style="font-size: 12.0pt;">We invite you to experience and become a part of our amazing culture as we help one another pave the way to personal and professional success. Join our energetic and positive team as we help guide homeowners through a rewarding outdoor remodeling journey.</span></p>
<p style="margin: 0in; line-height: normal; font-size: 11pt; font-family: Calibri, sans-serif;"><span style="font-size: 12.0pt;"> </span></p>
<p style="margin: 0in; line-height: normal; font-size: 11pt; font-family: Calibri, sans-serif;"><span style="font-size: 12.0pt;">Find out more about us by visiting our <a rel="noopener" href="https://systempavers.com/" target="_blank"><span style="color: blue;">website</span></a> or visiting our careers page, <a rel="noopener" href="https://www.indeed.com/cmp/System-Pavers-1/jobs" target="_blank"><span style="color: blue;">here</span></a>.</span></p>
<p style="margin: 0in; line-height: normal; font-size: 11pt; font-family: Calibri, sans-serif;"><span style="font-size: 12.0pt;"> </span></p>
<p style="margin: 0in; line-height: normal; font-size: 11pt; font-family: Calibri, sans-serif;"><strong><span style="font-size: 12.0pt; color: red;">About You</span></strong></p>
<p style="margin: 0in; line-height: normal; font-size: 11pt; font-family: Calibri, sans-serif;"><span style="font-size: 12.0pt;"> </span></p>
<ul style="margin-bottom: 0in; margin-top: 0px;" type="disc">
<li style="line-height: normal; margin-top: 0in; margin-right: 0in; margin-bottom: 8pt; font-size: 11pt; font-family: Calibri, sans-serif;"><span style="font-size: 12.0pt;">Self-motivated: You’re driven by your desire to accomplish goals that have been set out in front of you and the opportunity to provide world class customer service.</span></li>
<li style="line-height: normal; margin-top: 0in; margin-right: 0in; margin-bottom: 8pt; font-size: 11pt; font-family: Calibri, sans-serif;"><span style="font-size: 12.0pt;">Great Communicator: You excel in both verbal and written communications.</span></li>
<li style="line-height: normal; margin-top: 0in; margin-right: 0in; margin-bottom: 8pt; font-size: 11pt; font-family: Calibri, sans-serif;"><span style="font-size: 12.0pt;">Personable: You’re known for your ability to display your expertise in a positive and understandable manner.</span></li>
</ul>
<p style="margin: 0in; line-height: normal; font-size: 11pt; font-family: Calibri, sans-serif;"><span style="font-size: 12.0pt; color: red;"> </span></p>
<p style="margin: 0in; line-height: normal; font-size: 11pt; font-family: Calibri, sans-serif;"><strong><span style="font-size: 12.0pt; color: red;">Job Responsibilities:</span></strong></p>
<p style="margin: 0in; line-height: normal; font-size: 11pt; font-family: Calibri, sans-serif;"><span style="font-size: 12.0pt;"> </span></p>
<ul style="margin-bottom: 0in; margin-top: 0px;" type="disc">
<li style="line-height: normal; margin-top: 0in; margin-right: 0in; margin-bottom: 8pt; font-size: 11pt; font-family: Calibri, sans-serif;"><span style="font-size: 12.0pt;">Handle inbound and outbound customer related phone inquiries and ensure that any questions or issues are resolved promptly, professionally, and thoroughly.</span></li>
<li style="line-height: normal; margin-top: 0in; margin-right: 0in; margin-bottom: 8pt; font-size: 11pt; font-family: Calibri, sans-serif;"><span style="font-size: 12.0pt;">Schedule appointments between customers and our design consultants.</span></li>
<li style="line-height: normal; margin-top: 0in; margin-right: 0in; margin-bottom: 8pt; font-size: 11pt; font-family: Calibri, sans-serif;"><span style="font-size: 12.0pt;">Confirm scheduled appointments.</span></li>
<li style="line-height: normal; margin-top: 0in; margin-right: 0in; margin-bottom: 8pt; font-size: 11pt; font-family: Calibri, sans-serif;"><span style="font-size: 12.0pt;">Respond to email correspondence from customers and internal team members</span></li>
<li style="line-height: normal; margin-top: 0in; margin-right: 0in; margin-bottom: 8pt; font-size: 11pt; font-family: Calibri, sans-serif;"><span style="font-size: 12.0pt;">Stay up to date with all company procedures/ protocol pertaining to the call center</span></li>
</ul>
<p style="margin: 0in; line-height: normal; font-size: 11pt; font-family: Calibri, sans-serif;"><span style="font-size: 12.0pt;"> </span></p>
<p style="margin: 0in; line-height: normal; font-size: 11pt; font-family: Calibri, sans-serif;"><strong><span style="font-size: 12.0pt; color: red;">Experience & Skills:</span></strong></p>
<p style="margin: 0in; line-height: normal; font-size: 11pt; font-family: Calibri, sans-serif;"><span style="font-size: 12.0pt;"> </span></p>
<ul style="margin-bottom: 0in; margin-top: 0px;" type="disc">
<li style="line-height: normal; margin-top: 0in; margin-right: 0in; margin-bottom: 8pt; font-size: 11pt; font-family: Calibri, sans-serif;"><span style="font-size: 12.0pt;">Customer service/phone presence.</span></li>
<li style="line-height: normal; margin-top: 0in; margin-right: 0in; margin-bottom: 8pt; font-size: 11pt; font-family: Calibri, sans-serif;"><span style="font-size: 12.0pt;">Ability to type at least 50 WPM.</span></li>
<li style="line-height: normal; margin-top: 0in; margin-right: 0in; margin-bottom: 8pt; font-size: 11pt; font-family: Calibri, sans-serif;"><span style="font-size: 12.0pt;">Bilingual - English & Spanish</span></li>
<li style="line-height: normal; margin-top: 0in; margin-right: 0in; margin-bottom: 8pt; font-size: 11pt; font-family: Calibri, sans-serif;"><span style="font-size: 12.0pt;">Problem-solving mentality with ability to remain both calm and positive under pressure.</span></li>
<li style="line-height: normal; margin-top: 0in; margin-right: 0in; margin-bottom: 8pt; font-size: 11pt; font-family: Calibri, sans-serif;"><span style="font-size: 12.0pt;">Committed to upholding SP team values: Teamwork, Accountability, Positivity, Continuous Improvement, and Integrity.</span></li>
</ul>
<p style="margin: 0in; line-height: normal; font-size: 11pt; font-family: Calibri, sans-serif;"><span style="font-size: 12.0pt;"> </span></p>
<p style="margin: 0in; line-height: normal; font-size: 11pt; font-family: Calibri, sans-serif;"><span style="font-size: 12.0pt;">This position is a <strong>entry-level</strong>, <strong>full-time</strong> role that offers compensation of $16.50/hour with bonuses (~$18-$19). We are interested in every qualified candidate who is eligible to work in the United States; however, visa sponsorship is not available for this position.</span></p>
<p style="margin: 0in; line-height: normal; font-size: 11pt; font-family: Calibri, sans-serif;"><span style="font-size: 12.0pt;"> </span></p>
<p style="margin: 0in; line-height: normal; font-size: 11pt; font-family: Calibri, sans-serif;"><span style="font-size: 12.0pt;"> </span></p>
<p style="margin: 0in; line-height: normal; font-size: 11pt; font-family: Calibri, sans-serif;"><em><span style="font-size: 12.0pt;">System Pavers is proud to be an inclusive and equal opportunity employer of a diverse set of individuals and will consider for employment all qualified applicants.</span></em><span style="font-size: 12.0pt;"> <em>System Pavers requires the satisfactory passing of a standard background check for all positions and a clean driving record when driving for the job is required.</em></span></p>
<p style="margin: 0in; line-height: normal; font-size: 11pt; font-family: Calibri, sans-serif;"><strong><span style="font-size: 12.0pt; color: red;"> </span></strong></p>
<p style="margin: 0in; line-height: normal; font-size: 11pt; font-family: Calibri, sans-serif;"><strong><span style="font-size: 12.0pt; color: red;">Job Description</span></strong></p>
<p style="margin: 0in; line-height: normal; font-size: 11pt; font-family: Calibri, sans-serif;"><span style="font-size: 12.0pt;"> </span></p>
<p style="margin: 0in; line-height: normal; font-size: 11pt; font-family: Calibri, sans-serif;"><span style="font-size: 12.0pt;"> System Pavers is growing at a tremendous rate, and we’re looking to expand our team with a professional, driven <strong>Customer Service Representative</strong>. By working with System Pavers, you’ll be provided with the necessary training and support from our wonderful team and enjoy a robust support system based on our three decades of experience.</span></p>
<p style="margin: 0in; line-height: normal; font-size: 11pt; font-family: Calibri, sans-serif;"><span style="font-size: 12.0pt;"> </span></p>
<p style="margin: 0in; line-height: normal; font-size: 11pt; font-family: Calibri, sans-serif;"><span style="font-size: 12.0pt;">If you’re focused on building a stable foundation with a company that has a proven track record for success, then you’ve found the right opportunity!</span></p>
<p style="margin: 0in; line-height: normal; font-size: 11pt; font-family: Calibri, sans-serif;"><span style="font-size: 12.0pt;"> </span></p>
<p style="margin: 0in; line-height: normal; font-size: 11pt; font-family: Calibri, sans-serif;"><strong><span style="font-size: 12.0pt; color: red;">About Us</span></strong></p>
<p style="margin: 0in; line-height: normal; font-size: 11pt; font-family: Calibri, sans-serif;"><span style="font-size: 12.0pt;"> </span></p>
<p style="margin: 0in; line-height: normal; font-size: 11pt; font-family: Calibri, sans-serif;"><span style="font-size: 12.0pt;">As the nation’s leading outdoor remodeling company, System Pavers has been creating gorgeous, personalized living spaces that deliver quality, beauty, and durability we proudly stand behind. Since opening in 1992, more than 85,000 homeowners have trusted us to transform their outdoor lifestyles through remodels that add lasting value to their homes. As an established company with a reputation for stellar work, we’re looking forward to many more years of meeting and exceeding customer expectations as leaders in our industry.</span></p>
<p style="margin: 0in; line-height: normal; font-size: 11pt; font-family: Calibri, sans-serif;"><span style="font-size: 12.0pt;"> </span></p>
<p style="margin: 0in; line-height: normal; font-size: 11pt; font-family: Calibri, sans-serif;"><span style="font-size: 12.0pt;">We invite you to experience and become a part of our amazing culture as we help one another pave the way to personal and professional success. Join our energetic and positive team as we help guide homeowners through a rewarding outdoor remodeling journey.</span></p>
<p style="margin: 0in; line-height: normal; font-size: 11pt; font-family: Calibri, sans-serif;"><span style="font-size: 12.0pt;"> </span></p>
<p style="margin: 0in; line-height: normal; font-size: 11pt; font-family: Calibri, sans-serif;"><span style="font-size: 12.0pt;">Find out more about us by visiting our <a rel="noopener" href="https://systempavers.com/" target="_blank"><span style="color: blue;">website</span></a> or visiting our careers page, <a rel="noopener" href="https://www.indeed.com/cmp/System-Pavers-1/jobs" target="_blank"><span style="color: blue;">here</span></a>.</span></p>
<p style="margin: 0in; line-height: normal; font-size: 11pt; font-family: Calibri, sans-serif;"><span style="font-size: 12.0pt;"> </span></p>
<p style="margin: 0in; line-height: normal; font-size: 11pt; font-family: Calibri, sans-serif;"><strong><span style="font-size: 12.0pt; color: red;">About You</span></strong></p>
<p style="margin: 0in; line-height: normal; font-size: 11pt; font-family: Calibri, sans-serif;"><span style="font-size: 12.0pt;"> </span></p>
<ul style="margin-bottom: 0in; margin-top: 0px;" type="disc">
<li style="line-height: normal; margin-top: 0in; margin-right: 0in; margin-bottom: 8pt; font-size: 11pt; font-family: Calibri, sans-serif;"><span style="font-size: 12.0pt;">Self-motivated: You’re driven by your desire to accomplish goals that have been set out in front of you and the opportunity to provide world class customer service.</span></li>
<li style="line-height: normal; margin-top: 0in; margin-right: 0in; margin-bottom: 8pt; font-size: 11pt; font-family: Calibri, sans-serif;"><span style="font-size: 12.0pt;">Great Communicator: You excel in both verbal and written communications.</span></li>
<li style="line-height: normal; margin-top: 0in; margin-right: 0in; margin-bottom: 8pt; font-size: 11pt; font-family: Calibri, sans-serif;"><span style="font-size: 12.0pt;">Personable: You’re known for your ability to display your expertise in a positive and understandable manner.</span></li>
</ul>
<p style="margin: 0in; line-height: normal; font-size: 11pt; font-family: Calibri, sans-serif;"><span style="font-size: 12.0pt; color: red;"> </span></p>
<p style="margin: 0in; line-height: normal; font-size: 11pt; font-family: Calibri, sans-serif;"><strong><span style="font-size: 12.0pt; color: red;">Job Responsibilities:</span></strong></p>
<p style="margin: 0in; line-height: normal; font-size: 11pt; font-family: Calibri, sans-serif;"><span style="font-size: 12.0pt;"> </span></p>
<ul style="margin-bottom: 0in; margin-top: 0px;" type="disc">
<li style="line-height: normal; margin-top: 0in; margin-right: 0in; margin-bottom: 8pt; font-size: 11pt; font-family: Calibri, sans-serif;"><span style="font-size: 12.0pt;">Handle inbound and outbound customer related phone inquiries and ensure that any questions or issues are resolved promptly, professionally, and thoroughly.</span></li>
<li style="line-height: normal; margin-top: 0in; margin-right: 0in; margin-bottom: 8pt; font-size: 11pt; font-family: Calibri, sans-serif;"><span style="font-size: 12.0pt;">Schedule appointments between customers and our design consultants.</span></li>
<li style="line-height: normal; margin-top: 0in; margin-right: 0in; margin-bottom: 8pt; font-size: 11pt; font-family: Calibri, sans-serif;"><span style="font-size: 12.0pt;">Confirm scheduled appointments.</span></li>
<li style="line-height: normal; margin-top: 0in; margin-right: 0in; margin-bottom: 8pt; font-size: 11pt; font-family: Calibri, sans-serif;"><span style="font-size: 12.0pt;">Respond to email correspondence from customers and internal team members</span></li>
<li style="line-height: normal; margin-top: 0in; margin-right: 0in; margin-bottom: 8pt; font-size: 11pt; font-family: Calibri, sans-serif;"><span style="font-size: 12.0pt;">Stay up to date with all company procedures/ protocol pertaining to the call center</span></li>
</ul>
<p style="margin: 0in; line-height: normal; font-size: 11pt; font-family: Calibri, sans-serif;"><span style="font-size: 12.0pt;"> </span></p>
<p style="margin: 0in; line-height: normal; font-size: 11pt; font-family: Calibri, sans-serif;"><strong><span style="font-size: 12.0pt; color: red;">Experience & Skills:</span></strong></p>
<p style="margin: 0in; line-height: normal; font-size: 11pt; font-family: Calibri, sans-serif;"><span style="font-size: 12.0pt;"> </span></p>
<ul style="margin-bottom: 0in; margin-top: 0px;" type="disc">
<li style="line-height: normal; margin-top: 0in; margin-right: 0in; margin-bottom: 8pt; font-size: 11pt; font-family: Calibri, sans-serif;"><span style="font-size: 12.0pt;">Customer service/phone presence.</span></li>
<li style="line-height: normal; margin-top: 0in; margin-right: 0in; margin-bottom: 8pt; font-size: 11pt; font-family: Calibri, sans-serif;"><span style="font-size: 12.0pt;">Ability to type at least 50 WPM.</span></li>
<li style="line-height: normal; margin-top: 0in; margin-right: 0in; margin-bottom: 8pt; font-size: 11pt; font-family: Calibri, sans-serif;"><span style="font-size: 12.0pt;">Bilingual - English & Spanish</span></li>
<li style="line-height: normal; margin-top: 0in; margin-right: 0in; margin-bottom: 8pt; font-size: 11pt; font-family: Calibri, sans-serif;"><span style="font-size: 12.0pt;">Problem-solving mentality with ability to remain both calm and positive under pressure.</span></li>
<li style="line-height: normal; margin-top: 0in; margin-right: 0in; margin-bottom: 8pt; font-size: 11pt; font-family: Calibri, sans-serif;"><span style="font-size: 12.0pt;">Committed to upholding SP team values: Teamwork, Accountability, Positivity, Continuous Improvement, and Integrity.</span></li>
</ul>
<p style="margin: 0in; line-height: normal; font-size: 11pt; font-family: Calibri, sans-serif;"><span style="font-size: 12.0pt;"> </span></p>
<p style="margin: 0in; line-height: normal; font-size: 11pt; font-family: Calibri, sans-serif;"><span style="font-size: 12.0pt;">This position is a <strong>entry-level</strong>, <strong>full-time</strong> role that offers compensation of $16.50/hour with bonuses (~$18-$19). We are interested in every qualified candidate who is eligible to work in the United States; however, visa sponsorship is not available for this position.</span></p>
<p style="margin: 0in; line-height: normal; font-size: 11pt; font-family: Calibri, sans-serif;"><span style="font-size: 12.0pt;"> </span></p>
<p style="margin: 0in; line-height: normal; font-size: 11pt; font-family: Calibri, sans-serif;"><span style="font-size: 12.0pt;"> </span></p>
<p style="margin: 0in; line-height: normal; font-size: 11pt; font-family: Calibri, sans-serif;"><em><span style="font-size: 12.0pt;">System Pavers is proud to be an inclusive and equal opportunity employer of a diverse set of individuals and will consider for employment all qualified applicants.</span></em><span style="font-size: 12.0pt;"> <em>System Pavers requires the satisfactory passing of a standard background check for all positions and a clean driving record when driving for the job is required.</em></span></p>