CAM & Invoicing Specialist

<strong>CAM &amp; Invoicing Specialist<br><br>Job Description</strong><p>The CAM &amp; Invoicing Specialist will be responsible for handling customer accounts/tasks with outstanding customer service, and billing service calls while complying with customer subscriptions, abiding by company rules and regulations. &nbsp;They will be a purpose-driven partner with our sales representatives to maximize customer satisfaction while maintaining an extensive contract database. &nbsp; &nbsp;&nbsp;</p><p><strong>Essential Duties and Responsibilities&nbsp;</strong>include the following, but not limited to:<strong>&nbsp;</strong></p><ul><li>Implement new subscriptions into Oracle<ul><li>Review subscription data and contacts sales representative and/or client for clarification</li><li>Create Subscription Header Page</li><li>Create Subscription by adding the correct Product Lines, equipment, pricing, coverage hours and days of service, SLAs and verify/enter service type</li></ul></li><li>Update subscriptions as changes are submitted<ul><li>Clarify any discrepancies or question with the sales representative and/or the client</li></ul></li><li>As subscriptions expire Client Services Specialists reviews &amp; corrects if required<ul><li>Contract for increase amount</li><li>Review subscription notes for renewal changes</li></ul></li><li>Receive/execute cancellation notices<ul><li>Review subscription terms</li><li>Notify the sales representative and cancellation distribution list</li><li>Process the cancellation, apply the credit, remove the PM schedule, and verify open calls</li></ul></li><li>Review service calls submitted to the Ready to Invoice queue in Oracle<ul><li>Review subscription data and client data for special billing rates</li><li>Ensure that proper client, proper address, equipment, closure information and billing is on call</li></ul></li><li>Handle client &amp; internal reviews &amp; disputes</li><li>Communicate changes of billing processes or client subscriptions to other departments</li><li>Perform additional duties as assigned</li></ul><p></p><p><strong>Qualifications, Job Skills &amp; Requirements &nbsp;</strong></p><p>To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required but is not an inclusive list of duties. &nbsp;</p><ul><li>Proficiency in Microsoft Windows, Excel, and Oracle software is a plus</li><li>Above and beyond customer service in all situations</li><li>Responds promptly to customer needs, meets customer commitments, and solicits feedback from the customer</li><li>Maintains professional confidentiality and patience with customers and within the workplace&nbsp;</li><li>Manages difficult or emotional customer situations</li><li>Critical thinking, quick decision making, and using reason while dealing with emotional topics</li><li>Conflict resolution and problem solving</li><li>Identify and resolve problems in a timely manner by gathering and analyzing information skillfully, developing alternative solutions</li><li>Speaks clearly and persuasively in a positive manner even in negative situations</li><li>Clear verbal and written communication, effective listening, asks for assistance and clarification when needed</li><li>Research, analyze and provide effective alternative solutions with departmental data and information</li><li>Ability<strong>&nbsp;</strong>to review service calls, make an informed decision and justify why the decision was made</li><li>Collaborate with co-workers and contribute to group discussion and problem-solving situations</li><li>Exhibit teamwork and act with empathy and focus while resolving conflict/problems</li><li>Ability to build, maintain, and contribute to a positive team workplace&nbsp;</li><li>Dependable and consistent attendance ensuring work duties are covered when absent</li></ul><p><strong>Education and/or Experience &nbsp;</strong></p><ul><li>Some college or 2+ years equivalent experience in a comparable industry. Preference will be given to those who have prior experience in the following areas: &nbsp;contract management, invoicing, customer service, and/or call center. &nbsp;</li></ul>