Customer Enablement Lead
Posted 2025-08-23
Remote, USA
Full Time
Immediate Start
<p><span style="font-size: 10pt;">We’re looking for a Customer Enablement Lead to design and deliver programs that help our SMB and Mid-Market customers get maximum value from Superside’s services. You’ll turn insights into action, build frameworks and tools, and launch initiatives that improve onboarding, adoption, and retention at scale. </span></p><p><br></p><p><span style="font-size: 10pt;">This role is perfect for someone who thrives in a fast-paced environment, works well with ambiguity, and knows how to create simple, scalable solutions from complex problems.</span></p>\n<p></p><p><br></p><b>What You'll Do</b><ul><li>Own strategic enablement initiatives from concept to execution, measurement, and iteration.</li><li>Use customer insights and data to design scalable solutions such as playbooks, automations, and workflows.</li><li>Build frameworks that make problem-solving and decision-making faster and more consistent.</li><li>Manage and improve tooling (Salesforce, Planhat, Omni, ChatGPT, Helpjuice) to streamline workflows.</li><li>Partner with CS, RevOps, Product, Marketing, and Data teams to ensure alignment and impact.</li><li>Lead customer-facing programs like onboarding or engagement initiatives that scale across segments.</li><li>Develop training materials, documentation, and reusable assets for customer-facing teams.</li><li>Track and report enablement performance against defined KPIs.</li><li>Stay ahead of emerging AI tools and apply them to increase efficiency and automation.</li></ul><div><br></div><p><br></p><b>What You'll Need To Succeed</b><ul><li>3+ years in a strategic, analytical, or enablement-focused role in a Strategy Consulting or B2B SaaS environment.</li><li>Proven ability to lead cross-functional projects from start to finish.</li><li>Strong problem-solving skills and a knack for turning complexity into clear, actionable frameworks.</li><li>Experience with CRMs (Salesforce, Planhat) and data tools (Excel, Omni).</li><li>Ability to analyze customer behavior and derive actionable insights from large datasets.</li><li>Experience with workflow optimization and tooling implementation.</li><li>Familiarity with AI tools like ChatGPT; ability to create custom GPTs is a plus.</li><li>Excellent communication skills for aligning stakeholders and driving adoption.</li><li>Highly organized, adaptable, and comfortable managing multiple priorities.</li><li>Passion for improving the customer experience and delivering scalable business impact.</li></ul><div><br></div><p><br></p><p></p>\n<p><b style="font-size: 18px;">Why Join us?</b></p><p><br></p><p>Superside's vision is to create equal opportunities globally by accelerating the world’s transition to online work. With that in mind, we're building a fully remote company that attracts people where they are.</p><p><br></p><p><b>Remote-first. Customer-led.</b></p><p>Remote isn’t just a perk; it’s how we deliver better for customers. We are fully committing to our customers by hiring top talent and collaborating seamlessly across time zones.</p><p><b>Global team, local impact.</b></p><p>Join a community of 60+ nationalities working across time zones, cultures, and disciplines, all aligned on doing great work for great brands.</p><p><b>High performance, low ego.</b></p><p>Work in a fast-paced, high-trust environment where feedback is direct, growth is constant, and kindness leads collaboration.</p><p><b>Impact meets opportunity.</b></p><p>We’re in the sweet spot — big enough to be stable, small enough for you to shape what’s next. Your ideas will matter here.</p><p><b>Grow fast. Lead well.</b></p><p>You’ll gain mentorship, take on real responsibility, and grow your career while helping us disrupt a global industry.</p><p><br></p><p><b><span style="font-size: 18px;">About Superside</span></b></p><p><br></p><p>Superside is the leading AI-powered creative company that quickly and cost-effectively enhances in-house functions. We help over 500 ambitious brands get great creative concepts done at scale. Built to be an extension </p><p>of in-house teams, we unbottleneck marketing and creative teams so they can move faster and drive more reliable creative performance. </p><p>Superside is a fully remote company with over 700 team members working across 60+ countries and 13 timezones.</p><p><br></p><p>Learn more at <a class="postings-link" href="http://superside.com">superside.com</a></p><p><br></p><p><b><span style="font-size: 18px;">Diversity, Equity and Inclusion</span></b></p><p><br></p><p>We’re an equal-opportunity company. All applicants will be considered regardless of ethnicity, appearance, religion, gender identity, sexual orientation, national origin, veteran or disability status.</p>