Customer Success Representative
Posted 2025-08-23
Remote, USA
Full Time
Immediate Start
<meta><p dir="ltr" style="font-style:normal;font-weight:400;font-size:11pt;line-height:1.38;font-family:" basel="" grotesk",arial,sans-serif;margin:0px="" 0px="" 16px;padding:0px;text-indent:0px;text-align:start;"=""><b><strong style="font-size:11pt;white-space:pre-wrap;">About the Role:</strong></b></p><p dir="ltr" style="font-style:normal;font-weight:400;font-size:11pt;line-height:1.38;font-family:" basel="" grotesk",arial,sans-serif;margin:0px="" 0px="" 16px;padding:0px;text-indent:0px;text-align:start;"=""><span style="color:rgb(0,0,0);font-size:11pt;white-space:pre-wrap;">We are looking for a Customer Success Representative to join our dynamic team. In this role, you will be a primary point of contact for customers, ensuring they receive maximum value from our products and services. The primary objectives include building relationships and providing support to drive adoption and utilization of our product. This is an exciting opportunity for a customer-oriented individual who is passionate about providing excellent service and driving customer satisfaction.</span></p><p dir="ltr" style="font-style:normal;font-weight:400;font-size:11pt;line-height:1.38;font-family:" basel="" grotesk",arial,sans-serif;margin:0px="" 0px="" 16px;padding:0px;text-indent:0px;text-align:start;"=""><b><strong style="font-size:11pt;white-space:pre-wrap;">What You'll Do:</strong></b></p><ul data-pattern="discCircleSquare" data-depth="1" style="margin:16px 0px;font-style:normal;font-weight:400;font-size:11pt;line-height:1.38;font-family:" basel="" grotesk",arial,sans-serif;padding:0px="" 0px="" 32px;list-style-type:disc;"=""><li dir="ltr" style="color:rgb(0,0,0);margin-top:0pt;margin-bottom:0pt;font-size:11pt;line-height:1.38;"><b><strong style="color:rgb(0,0,0);font-size:11pt;white-space:pre-wrap;">Account Creation and Setup:</strong></b></li><li dir="ltr" style="list-style:none;margin-top:0px;margin-bottom:0px;line-height:1.38;font-size:11pt;"><ul data-pattern="discCircleSquare" data-depth="2" style="margin:0px;font-style:normal;font-weight:400;font-size:11pt;line-height:1.38;font-family:" basel="" grotesk",arial,sans-serif;padding:0px="" 0px="" 32px;list-style-type:circle;"=""><li dir="ltr" style="color:rgb(0,0,0);margin-top:0pt;margin-bottom:0pt;font-size:11pt;line-height:1.38;"><span style="color:rgb(0,0,0);font-size:11pt;white-space:pre-wrap;">Create new customer accounts in our system, ensuring all relevant details are accurately captured.</span></li><li dir="ltr" style="color:rgb(0,0,0);margin-top:0pt;margin-bottom:0pt;font-size:11pt;line-height:1.38;"><span style="color:rgb(0,0,0);font-size:11pt;white-space:pre-wrap;">Help support with training and onboarding and share best practices.</span></li></ul></li><li dir="ltr" style="color:rgb(0,0,0);margin-top:0pt;margin-bottom:0pt;font-size:11pt;line-height:1.38;"><b><strong style="color:rgb(0,0,0);font-size:11pt;white-space:pre-wrap;">Follow-up and Adoption Support:</strong></b></li><li dir="ltr" style="list-style:none;margin-top:0px;margin-bottom:0px;line-height:1.38;font-size:11pt;"><ul data-pattern="discCircleSquare" data-depth="2" style="margin:0px;font-style:normal;font-weight:400;font-size:11pt;line-height:1.38;font-family:" basel="" grotesk",arial,sans-serif;padding:0px="" 0px="" 32px;list-style-type:circle;"=""><li dir="ltr" style="color:rgb(0,0,0);margin-top:0pt;margin-bottom:0pt;font-size:11pt;line-height:1.38;"><span style="color:rgb(0,0,0);font-size:11pt;white-space:pre-wrap;">Perform regular check-ins with customers to ensure they are getting the most value from the product.</span></li><li dir="ltr" style="color:rgb(0,0,0);margin-top:0pt;margin-bottom:0pt;font-size:11pt;line-height:1.38;"><span style="color:rgb(0,0,0);font-size:11pt;white-space:pre-wrap;">Identify and address any barriers to adoption, answering questions and providing recommendations to improve usage and engagement.</span></li></ul></li><li dir="ltr" style="color:rgb(0,0,0);margin-top:0pt;margin-bottom:0pt;font-size:11pt;line-height:1.38;"><b><strong style="color:rgb(0,0,0);font-size:11pt;white-space:pre-wrap;">Customer Communication and Relationship Management:</strong></b></li><li dir="ltr" style="list-style:none;margin-top:0px;margin-bottom:0px;line-height:1.38;font-size:11pt;"><ul data-pattern="discCircleSquare" data-depth="2" style="margin:0px;font-style:normal;font-weight:400;font-size:11pt;line-height:1.38;font-family:" basel="" grotesk",arial,sans-serif;padding:0px="" 0px="" 32px;list-style-type:circle;"=""><li dir="ltr" style="color:rgb(0,0,0);margin-top:0pt;margin-bottom:0pt;font-size:11pt;line-height:1.38;"><span style="color:rgb(0,0,0);font-size:11pt;white-space:pre-wrap;">Document all interactions in CRM and keep track of customer progress and issues.</span></li><li dir="ltr" style="color:rgb(0,0,0);margin-top:0pt;margin-bottom:0pt;font-size:11pt;line-height:1.38;"><span style="color:rgb(0,0,0);font-size:11pt;white-space:pre-wrap;">Serve as a point of contact and manage day-to-day communication and support needs.</span></li></ul></li><li dir="ltr" style="color:rgb(0,0,0);margin-top:0pt;margin-bottom:0pt;font-size:11pt;line-height:1.38;"><b><strong style="color:rgb(0,0,0);font-size:11pt;white-space:pre-wrap;">Feedback Collection and Reporting:</strong></b></li><li dir="ltr" style="list-style:none;margin-top:0px;margin-bottom:0px;line-height:1.38;font-size:11pt;"><ul data-pattern="discCircleSquare" data-depth="2" style="margin:0px;font-style:normal;font-weight:400;font-size:11pt;line-height:1.38;font-family:" basel="" grotesk",arial,sans-serif;padding:0px="" 0px="" 32px;list-style-type:circle;"=""><li dir="ltr" style="color:rgb(0,0,0);margin-top:0pt;margin-bottom:0pt;font-size:11pt;line-height:1.38;"><span style="color:rgb(0,0,0);font-size:11pt;white-space:pre-wrap;">Gather feedback from customers and share insights with the internal team to help improve products and services.</span></li><li dir="ltr" style="color:rgb(0,0,0);margin-top:0pt;margin-bottom:0pt;font-size:11pt;line-height:1.38;"><span style="color:rgb(0,0,0);font-size:11pt;white-space:pre-wrap;">Report any recurring issues to relevant departments and collaborate on solutions. </span></li></ul></li></ul><p dir="ltr" style="font-style:normal;font-weight:400;font-size:11pt;line-height:1.38;font-family:" basel="" grotesk",arial,sans-serif;margin:0px="" 0px="" 16px;padding:0px;text-indent:0px;text-align:start;"=""><b><strong style="font-size:11pt;white-space:pre-wrap;">What You'll Bring:</strong></b></p><ul data-pattern="discCircleSquare" data-depth="1" style="margin:16px 0px;font-style:normal;font-weight:400;font-size:11pt;line-height:1.38;font-family:" basel="" grotesk",arial,sans-serif;padding:0px="" 0px="" 32px;list-style-type:disc;"=""><li dir="ltr" style="color:rgb(0,0,0);margin-top:0pt;margin-bottom:0pt;font-size:11pt;line-height:1.38;"><span style="color:rgb(0,0,0);font-size:11pt;white-space:pre-wrap;">Bachelor’s degree in business, communications or related field.</span></li><li dir="ltr" style="color:rgb(0,0,0);margin-top:0pt;margin-bottom:0pt;font-size:11pt;line-height:1.38;"><span style="color:rgb(0,0,0);font-size:11pt;white-space:pre-wrap;">Previous experience in customer support, success or a related field.</span></li><li dir="ltr" style="color:rgb(0,0,0);margin-top:0pt;margin-bottom:0pt;font-size:11pt;line-height:1.38;"><span style="color:rgb(0,0,0);font-size:11pt;white-space:pre-wrap;">Strong written and verbal communication skills.</span></li><li dir="ltr" style="color:rgb(0,0,0);margin-top:0pt;margin-bottom:0pt;font-size:11pt;line-height:1.38;"><span style="color:rgb(0,0,0);font-size:11pt;white-space:pre-wrap;">Proficiency in Hubspot or similar CRM.</span></li><li dir="ltr" style="color:rgb(0,0,0);margin-top:0pt;margin-bottom:0pt;font-size:11pt;line-height:1.38;"><span style="color:rgb(0,0,0);font-size:11pt;white-space:pre-wrap;">Tech-savvy; comfortable learning and teaching software platforms or technical products.</span></li><li dir="ltr" style="color:rgb(0,0,0);margin-top:0pt;margin-bottom:0pt;font-size:11pt;line-height:1.38;"><span style="color:rgb(0,0,0);font-size:11pt;white-space:pre-wrap;">Problem solving mindset with the ability to work independently, manage multiple customer accounts, and meet deadlines.</span></li><li dir="ltr" style="color:rgb(0,0,0);margin-top:0pt;margin-bottom:0pt;font-size:11pt;--listitem-marker-color:#000000;line-height:1.38;"><span style="color:rgb(0,0,0);font-size:11pt;white-space:pre-wrap;">High level of professionalism, attention to detail, and organizational skills.</span><br><br></li></ul><hr><p style="font-style:normal;font-weight:400;font-size:11pt;line-height:1.38;font-family:" basel="" grotesk",arial,sans-serif;margin-right:0px;padding:0px;margin-top:0px;margin-bottom:0px;"=""><br></p><p dir="ltr" style="font-style:normal;font-weight:400;font-size:11pt;line-height:1.38;font-family:" basel="" grotesk",arial,sans-serif;margin-right:0px;padding:0px;margin-top:0px;margin-bottom:0px;"=""><b><strong style="font-size:11pt;white-space:pre-wrap;">Why You’ll Love Working Here:</strong></b></p><p dir="ltr" style="font-style:normal;font-weight:400;font-size:11pt;line-height:1.38;font-family:" basel="" grotesk",arial,sans-serif;margin-right:0px;padding:0px;margin-top:0px;margin-bottom:0px;"=""><br><span style="font-size:11pt;white-space:pre-wrap;">We live our values every day: </span><b><strong style="font-size:11pt;white-space:pre-wrap;">Team First, Work Smart, Own It, Be Bold, Push Boundaries</strong></b><span style="font-size:11pt;white-space:pre-wrap;">. If that sounds like you, you’ll fit right in</span></p><p style="font-style:normal;font-weight:400;font-size:11pt;line-height:1.38;font-family:" basel="" grotesk",arial,sans-serif;margin-right:0px;padding:0px;margin-top:0px;margin-bottom:0px;"=""><br></p><p dir="ltr" style="font-style:normal;font-weight:400;font-size:11pt;line-height:1.38;font-family:" basel="" grotesk",arial,sans-serif;margin-right:0px;padding:0px;margin-top:0px;margin-bottom:0px;"=""><b><strong style="font-size:11pt;white-space:pre-wrap;">What We Offer:</strong></b></p><ul data-pattern="discCircleSquare" data-depth="1" style="margin:16px 0px;font-style:normal;font-weight:400;font-size:11pt;line-height:1.38;font-family:" basel="" grotesk",arial,sans-serif;padding:0px="" 0px="" 32px;list-style-type:disc;"=""><li dir="ltr" style="margin-top:0px;margin-bottom:0px;font-size:11pt;line-height:1.38;"><span style="font-size:11pt;white-space:pre-wrap;">Competitive pay with equity</span></li><li dir="ltr" style="margin-top:0px;margin-bottom:0px;font-size:11pt;line-height:1.38;"><span style="font-size:11pt;white-space:pre-wrap;">Medical, dental, and vision coverage</span></li><li dir="ltr" style="margin-top:0px;margin-bottom:0px;font-size:11pt;line-height:1.38;"><span style="font-size:11pt;white-space:pre-wrap;">Flexible PTO and company holidays</span></li><li dir="ltr" style="margin-top:0px;margin-bottom:0px;font-size:11pt;line-height:1.38;"><span style="font-size:11pt;white-space:pre-wrap;">Remote-friendly setup with home office support</span></li><li dir="ltr" style="margin-top:0px;margin-bottom:0px;font-size:11pt;line-height:1.38;"><span style="font-size:11pt;white-space:pre-wrap;">Learning and development budget</span></li><li dir="ltr" style="margin-top:0px;margin-bottom:0px;font-size:11pt;line-height:1.38;"><span style="font-size:11pt;white-space:pre-wrap;">Wellness stipend to support your health and well-being</span></li><li dir="ltr" style="margin-top:0px;margin-bottom:0px;font-size:11pt;line-height:1.38;"><span style="font-size:11pt;white-space:pre-wrap;">Paid parental leave</span></li></ul><p dir="ltr" style="font-style:normal;font-weight:400;font-size:11pt;line-height:1.38;font-family:" basel="" grotesk",arial,sans-serif;margin-right:0px;padding:0px;margin-top:0px;margin-bottom:0px;"=""><i><em style="font-size:11pt;white-space:pre-wrap;">Benefits may vary by location and role.</em></i></p><p style="font-style:normal;font-weight:400;font-size:11pt;line-height:1.38;font-family:" basel="" grotesk",arial,sans-serif;margin-right:0px;padding:0px;margin-top:0px;margin-bottom:0px;"=""><br></p><p dir="ltr" style="font-style:normal;font-weight:400;font-size:11pt;line-height:1.38;font-family:" basel="" grotesk",arial,sans-serif;margin-right:0px;padding:0px;margin-top:0px;margin-bottom:0px;"=""><span style="font-size:11pt;white-space:pre-wrap;">If you’re motivated by impact and aligned with our values, we want to hear from you. You don’t need to meet every single requirement — we care about your skills, drive, and how you work with a team.</span></p><p style="font-style:normal;font-weight:400;font-size:11pt;line-height:1.38;font-family:" basel="" grotesk",arial,sans-serif;margin-right:0px;padding:0px;margin-top:0px;margin-bottom:0px;"=""><br></p><hr><p style="font-style:normal;font-weight:400;font-size:11pt;line-height:1.38;font-family:" basel="" grotesk",arial,sans-serif;margin-right:0px;padding:0px;margin-top:0px;margin-bottom:0px;"=""><br></p><p dir="ltr" style="font-style:normal;font-weight:400;font-size:10pt;line-height:1.38;font-family:" basel="" grotesk",arial,sans-serif;margin-right:0px;padding:0px;margin-top:0px;margin-bottom:0px;"=""><b><strong style="font-size:10pt;white-space:pre-wrap;">Service Up is an equal opportunity employer committed to a diverse, inclusive workplace where everyone can do their best work.</strong></b></p>