AI Agent Ops Specialist - Remote
Posted 2025-08-23
Remote, USA
Full Time
Immediate Start
<section class="job-section" id="st-companyDescription"><div><p class="googlejobs-paragraph--empty"></p><h2 class="title">Company Description</h2></div><div class="wysiwyg"><p><em>YUPRO Placement is the nation’s leading skills-first placement firm placing and promoting historically overlooked talent into permanent hire, apprenticeship, and contract job assignments. We represent clients who support skills first inclusive hiring practices.</em> <em>YUPRO Placement is an equal opportunity employer</em>.</p></div></section><section class="job-section" id="st-jobDescription"><div><p class="googlejobs-paragraph--empty"></p><h2 class="title">Job Description</h2></div><div class="wysiwyg" itemprop="responsibilities"><p><strong>About this Position</strong><br>
Join a fast-paced, innovative team and help shape the future of AI-powered customer support. In this role, you will work on optimizing and maintaining AI tools such as chatbots, voice bots, and agent-assist technologies to improve customer experience. If you enjoy blending strategy with hands-on technical work, this position offers the opportunity to directly impact the way customers interact with cutting-edge AI systems.</p><p><strong>Job Responsibilities</strong></p><ul><li><p>Maintain and enhance AI agent workflows to improve accuracy, containment, and customer satisfaction.</p></li><li><p>Investigate, test, and update AI experiences using platform data and tools.</p></li><li><p>Collaborate with content, operations, and engineering teams for timely updates.</p></li><li><p>Partner with QA to identify trends and prioritize optimizations.</p></li><li><p>Troubleshoot system errors or broken intents and coordinate fixes with vendor and engineering teams.</p></li></ul></div></section><section class="job-section" id="st-qualifications"><div><p class="googlejobs-paragraph--empty"></p><h2 class="title">Qualifications</h2></div><div class="wysiwyg" itemprop="qualifications"><p><strong>Job Skills/Requirements</strong></p><ul><li><p>2–3 years of experience in customer service operations, AI-driven support, or support content strategy.</p></li><li><p>Knowledge of trending AI technologies and their applications in customer service.</p></li><li><p>Strong analytical skills with the ability to turn data into actionable recommendations.</p></li><li><p>Excellent communication skills and ability to work across cross-functional teams.</p></li><li><p>Self-starter comfortable in a fast-paced, evolving environment.</p></li></ul><p><strong>Additional Information</strong></p><ul><li><p>Remote role with minimal travel</p></li><li><p>Contract position with potential for extension or full-time conversion </p></li><li><p>Opportunity to work with innovative AI technologies and contribute to high-impact projects.</p></li><li><p><strong>Schedule:</strong> Monday–Friday, 8:30 AM – 4:30 PM ET</p></li></ul></div></section><section class="job-section" id="st-additionalInformation"><div><p class="googlejobs-paragraph--empty"></p><h2 class="title">Additional Information</h2></div><div class="wysiwyg" itemprop="incentives"><p><strong>Pay Range</strong><br>
$30–$35/hour</p></div></section>
Join a fast-paced, innovative team and help shape the future of AI-powered customer support. In this role, you will work on optimizing and maintaining AI tools such as chatbots, voice bots, and agent-assist technologies to improve customer experience. If you enjoy blending strategy with hands-on technical work, this position offers the opportunity to directly impact the way customers interact with cutting-edge AI systems.</p><p><strong>Job Responsibilities</strong></p><ul><li><p>Maintain and enhance AI agent workflows to improve accuracy, containment, and customer satisfaction.</p></li><li><p>Investigate, test, and update AI experiences using platform data and tools.</p></li><li><p>Collaborate with content, operations, and engineering teams for timely updates.</p></li><li><p>Partner with QA to identify trends and prioritize optimizations.</p></li><li><p>Troubleshoot system errors or broken intents and coordinate fixes with vendor and engineering teams.</p></li></ul></div></section><section class="job-section" id="st-qualifications"><div><p class="googlejobs-paragraph--empty"></p><h2 class="title">Qualifications</h2></div><div class="wysiwyg" itemprop="qualifications"><p><strong>Job Skills/Requirements</strong></p><ul><li><p>2–3 years of experience in customer service operations, AI-driven support, or support content strategy.</p></li><li><p>Knowledge of trending AI technologies and their applications in customer service.</p></li><li><p>Strong analytical skills with the ability to turn data into actionable recommendations.</p></li><li><p>Excellent communication skills and ability to work across cross-functional teams.</p></li><li><p>Self-starter comfortable in a fast-paced, evolving environment.</p></li></ul><p><strong>Additional Information</strong></p><ul><li><p>Remote role with minimal travel</p></li><li><p>Contract position with potential for extension or full-time conversion </p></li><li><p>Opportunity to work with innovative AI technologies and contribute to high-impact projects.</p></li><li><p><strong>Schedule:</strong> Monday–Friday, 8:30 AM – 4:30 PM ET</p></li></ul></div></section><section class="job-section" id="st-additionalInformation"><div><p class="googlejobs-paragraph--empty"></p><h2 class="title">Additional Information</h2></div><div class="wysiwyg" itemprop="incentives"><p><strong>Pay Range</strong><br>
$30–$35/hour</p></div></section>