Customer Support Specialist

<meta><p dir="ltr" style="font-style:normal;font-weight:400;font-size:11pt;line-height:1.38;font-family:" basel="" grotesk",arial,sans-serif;margin-right:0px;padding:0px;margin-top:0px;margin-bottom:0px;"=""><span style="color:rgb(32,27,78);white-space:pre-wrap;">Bamboo Health is a leader in cloud-based care coordination software and analytics solutions focused on patients with complex needs, including those suffering from physical health and mental health issues and substance use disorders. We deliver on a mission of enabling better care for patients across the continuum, and our software solutions help healthcare professionals collaborate on shared patients across the spectrum of care. Join us in improving healthcare for all!</span></p><p style="font-style:normal;font-weight:400;font-size:11pt;line-height:1.38;font-family:" basel="" grotesk",arial,sans-serif;margin-right:0px;padding:0px;margin-top:0px;margin-bottom:0in;"=""><b><strong style="color:rgb(32,27,78);white-space:pre-wrap;">&nbsp;</strong></b></p><p dir="ltr" style="font-style:normal;font-weight:400;font-size:11pt;line-height:1.38;font-family:" basel="" grotesk",arial,sans-serif;margin-right:0px;padding:0px;margin-top:0px;margin-bottom:0in;"=""><b><strong style="color:rgb(32,27,78);white-space:pre-wrap;">Summary:</strong></b></p><p dir="ltr" style="font-style:normal;font-weight:400;font-size:11pt;line-height:1.38;font-family:" basel="" grotesk",arial,sans-serif;margin-right:0px;padding:0px;margin-top:0px;margin-bottom:0px;"=""><span style="color:rgb(32,27,78);white-space:pre-wrap;">The Customer Support Team is focused on providing the best customer service experience for our clients. The successful Customer Support Specialist, Bamboo Health will create customer satisfaction, use work opportunities to develop Omni Channel outcomes, and contribute insight for informed change.</span></p><p style="font-style:normal;font-weight:400;font-size:11pt;line-height:1.38;font-family:" basel="" grotesk",arial,sans-serif;margin-right:0px;padding:0px;margin-top:0px;margin-bottom:0in;"=""><b><strong style="color:rgb(85,86,89);white-space:pre-wrap;">&nbsp;</strong></b></p><p dir="ltr" style="font-style:normal;font-weight:400;font-size:11pt;line-height:1.38;font-family:" basel="" grotesk",arial,sans-serif;margin:0px="" 0px="" 0.25in;padding:0px;"=""><b><strong style="color:rgb(32,27,78);white-space:pre-wrap;">What You’ll Do:</strong></b></p><ul data-pattern="discCircleSquare" data-depth="1" style="margin:16px 0px;font-style:normal;font-weight:400;font-size:11pt;line-height:1.38;font-family:" basel="" grotesk",arial,sans-serif;padding:0px="" 0px="" 32px;list-style-type:disc;"=""><li dir="ltr" style="margin-top:0px;margin-bottom:0px;color:rgb(32,27,78);font-size:11pt;line-height:1.38;"><span style="color:rgb(32,27,78);white-space:pre-wrap;">Respond to customer product inquiries via telephone or written format via internet-based email or chat sessions.</span></li><li dir="ltr" style="margin-top:0px;margin-bottom:0px;font-size:11pt;line-height:1.38;"><span style="color:rgb(32,27,78);white-space:pre-wrap;">Resolve customer concerns raised during installation, operation, maintenance or product application or compatibility matters.</span></li><li dir="ltr" style="margin-top:0px;margin-bottom:0px;font-size:11pt;line-height:1.38;"><span style="color:rgb(32,27,78);white-space:pre-wrap;">Troubleshoot problems with malfunctioning electro/mechanical equipment or software applications and recommends corrective action.</span></li><li dir="ltr" style="margin-top:0px;margin-bottom:0px;font-size:11pt;line-height:1.38;"><span style="color:rgb(32,27,78);white-space:pre-wrap;">Document customer information and recurring technical issues to support product quality programs and product development.</span></li></ul><p style="font-style:normal;font-weight:400;font-size:11pt;line-height:1.38;font-family:" basel="" grotesk",arial,sans-serif;margin-right:0px;padding:0px;margin-top:0px;margin-bottom:0in;"=""><span style="color:rgb(32,27,78);white-space:pre-wrap;">&nbsp;</span></p><p dir="ltr" style="font-style:normal;font-weight:400;font-size:11pt;line-height:1.38;font-family:" basel="" grotesk",arial,sans-serif;margin:0px="" 0px="" 0.25in;padding:0px;"=""><b><strong style="color:rgb(32,27,78);white-space:pre-wrap;">What Success Looks Like…</strong></b></p><p dir="ltr" style="font-style:normal;font-weight:400;font-size:11pt;line-height:1.38;font-family:" basel="" grotesk",arial,sans-serif;margin:0px="" 0px="" 0.25in;padding:0px;"=""><b><strong style="color:rgb(32,27,78);white-space:pre-wrap;">In 3 months…</strong></b></p><ul data-pattern="discCircleSquare" data-depth="1" style="margin:16px 0px;font-style:normal;font-weight:400;font-size:11pt;line-height:1.38;font-family:" basel="" grotesk",arial,sans-serif;padding:0px="" 0px="" 32px;list-style-type:disc;"=""><li dir="ltr" style="margin-top:0px;margin-bottom:0px;color:rgb(32,27,78);font-size:11pt;line-height:1.38;"><span style="color:rgb(32,27,78);white-space:pre-wrap;">Integrated into a friendly and interactive team</span></li><li dir="ltr" style="margin-top:0px;margin-bottom:0px;font-size:11pt;line-height:1.38;"><span style="color:rgb(32,27,78);white-space:pre-wrap;">Fully skilled on all products</span></li><li dir="ltr" style="margin-top:0px;margin-bottom:0px;font-size:11pt;line-height:1.38;"><span style="color:rgb(32,27,78);white-space:pre-wrap;">Comfortable use of all necessary tools&nbsp;</span></li></ul><p dir="ltr" style="font-style:normal;font-weight:400;font-size:11pt;line-height:1.38;font-family:" basel="" grotesk",arial,sans-serif;margin:0px="" 0px="" 0.25in;padding:0px;"=""><b><strong style="color:rgb(32,27,78);white-space:pre-wrap;">In 6 months…</strong></b></p><ul data-pattern="discCircleSquare" data-depth="1" style="margin:16px 0px;font-style:normal;font-weight:400;font-size:11pt;line-height:1.38;font-family:" basel="" grotesk",arial,sans-serif;padding:0px="" 0px="" 32px;list-style-type:disc;"=""><li dir="ltr" style="margin-top:0px;margin-bottom:0px;color:rgb(32,27,78);font-size:11pt;line-height:1.38;"><span style="color:rgb(32,27,78);white-space:pre-wrap;">Participate in one or more committees focused on the employee experience</span></li><li dir="ltr" style="margin-top:0px;margin-bottom:0px;color:rgb(32,27,78);font-size:11pt;line-height:1.38;"><span style="color:rgb(32,27,78);white-space:pre-wrap;">Comfortable taking a most call types without assistance&nbsp;</span></li></ul><p dir="ltr" style="font-style:normal;font-weight:400;font-size:11pt;line-height:1.38;font-family:" basel="" grotesk",arial,sans-serif;margin:0px="" 0px="" 0.25in;padding:0px;"=""><b><strong style="color:rgb(32,27,78);white-space:pre-wrap;">In 12 months…</strong></b></p><ul data-pattern="discCircleSquare" data-depth="1" style="margin:16px 0px;font-style:normal;font-weight:400;font-size:11pt;line-height:1.38;font-family:" basel="" grotesk",arial,sans-serif;padding:0px="" 0px="" 32px;list-style-type:disc;"=""><li dir="ltr" style="margin-top:0px;margin-bottom:0px;color:rgb(32,27,78);font-size:11pt;line-height:1.38;"><span style="color:rgb(32,27,78);white-space:pre-wrap;">Participate in special projects</span></li><li dir="ltr" style="margin-top:0px;margin-bottom:0px;color:rgb(32,27,78);font-size:11pt;line-height:1.38;"><span style="color:rgb(32,27,78);white-space:pre-wrap;">Offer feedback to enhance process or improve procedure</span></li><li dir="ltr" style="margin-top:0px;margin-bottom:0px;color:rgb(32,27,78);font-size:11pt;line-height:1.38;"><span style="color:rgb(32,27,78);white-space:pre-wrap;">Eligible for promotion</span></li></ul><p style="font-style:normal;font-weight:400;font-size:11pt;line-height:1.38;font-family:" basel="" grotesk",arial,sans-serif;margin-right:0px;padding:0px;margin-top:0px;margin-bottom:0in;"=""><span style="color:rgb(32,27,78);white-space:pre-wrap;">&nbsp;</span></p><p dir="ltr" style="font-style:normal;font-weight:400;font-size:11pt;line-height:1.38;font-family:" basel="" grotesk",arial,sans-serif;margin:0px="" 0px="" 0.25in;padding:0px;"=""><b><strong style="color:rgb(32,27,78);white-space:pre-wrap;">What You Need:</strong></b></p><ul data-pattern="discCircleSquare" data-depth="1" style="margin:16px 0px;font-style:normal;font-weight:400;font-size:11pt;line-height:1.38;font-family:" basel="" grotesk",arial,sans-serif;padding:0px="" 0px="" 32px;list-style-type:disc;"=""><li dir="ltr" style="margin-top:0px;margin-bottom:0px;color:rgb(32,27,78);font-size:11pt;line-height:1.38;"><span style="color:rgb(32,27,78);white-space:pre-wrap;">High level of judgement and exceptional analytical ability</span></li><li dir="ltr" style="margin-top:0px;margin-bottom:0px;font-size:11pt;line-height:1.38;"><span style="color:rgb(32,27,78);white-space:pre-wrap;">Creativity in investigating customer problems and solutions within service agreements</span></li><li dir="ltr" style="margin-top:0px;margin-bottom:0px;font-size:11pt;line-height:1.38;"><span style="color:rgb(32,27,78);white-space:pre-wrap;">Interpersonal skills and technical product knowledge and expertise are critical to responding to daily activities with a customer-centric presence.</span></li><li dir="ltr" style="margin-top:0px;margin-bottom:0px;font-size:11pt;line-height:1.38;"><span style="color:rgb(32,27,78);white-space:pre-wrap;">Effective verbal and written communications skills to consult with management, business partners and vendors required.</span></li><li dir="ltr" style="margin-top:0px;margin-bottom:0px;font-size:11pt;line-height:1.38;"><span style="color:rgb(32,27,78);white-space:pre-wrap;">Documentation and quality assurance processes experience</span></li><li dir="ltr" style="margin-top:0px;margin-bottom:0px;font-size:11pt;line-height:1.38;"><span style="color:rgb(32,27,78);white-space:pre-wrap;">PC configuration and installation knowledge</span></li><li dir="ltr" style="margin-top:0px;margin-bottom:0px;font-size:11pt;line-height:1.38;"><span style="color:rgb(32,27,78);white-space:pre-wrap;">A remote work environment that is conducive to high quality interactions with customers and team members. This includes, but is not limited to, working from quiet space with minimal interruptions or distractions, and a strong internet connection.</span></li><li dir="ltr" style="margin-top:0px;margin-bottom:0px;font-size:11pt;line-height:1.38;"><span style="color:rgb(32,27,78);white-space:pre-wrap;">Available and working during scheduled hours.</span></li></ul><p style="font-style:normal;font-weight:400;font-size:11pt;line-height:1.38;font-family:" basel="" grotesk",arial,sans-serif;margin:0px="" 0px="" 0.25in;padding:0px;"=""><b><strong style="color:rgb(32,27,78);white-space:pre-wrap;">&nbsp;</strong></b></p><p dir="ltr" style="font-style:normal;font-weight:400;font-size:11pt;line-height:1.38;font-family:" basel="" grotesk",arial,sans-serif;margin:0px="" 0px="" 0.25in;padding:0px;"=""><b><strong style="color:rgb(32,27,78);white-space:pre-wrap;">Preferred Experience:</strong></b></p><ul data-pattern="discCircleSquare" data-depth="1" style="margin:16px 0px;font-style:normal;font-weight:400;font-size:11pt;line-height:1.38;font-family:" basel="" grotesk",arial,sans-serif;padding:0px="" 0px="" 32px;list-style-type:disc;"=""><li dir="ltr" style="margin-top:0px;margin-bottom:0px;color:rgb(32,27,78);font-size:11pt;line-height:1.38;"><span style="color:rgb(32,27,78);white-space:pre-wrap;">Successful customer service experience in a call-center setting</span></li><li dir="ltr" style="margin-top:0px;margin-bottom:0px;font-size:11pt;line-height:1.38;"><span style="color:rgb(32,27,78);white-space:pre-wrap;">Associates or Bachelor’s degree in Computer Science or related field</span></li><li dir="ltr" style="margin-top:0px;margin-bottom:0px;font-size:11pt;line-height:1.38;"><span style="color:rgb(32,27,78);white-space:pre-wrap;">IT Help Desk or PC setup experience</span></li><li dir="ltr" style="margin-top:0px;margin-bottom:0px;font-size:11pt;line-height:1.38;"><span style="color:rgb(32,27,78);white-space:pre-wrap;">A+ Certification and Network experience</span></li><li dir="ltr" style="margin-top:0px;margin-bottom:0px;color:rgb(32,27,78);font-size:11pt;line-height:1.38;"><span style="color:rgb(32,27,78);white-space:pre-wrap;">Leadership experience</span></li></ul><p style="font-style:normal;font-weight:400;font-size:11pt;line-height:1.38;font-family:" basel="" grotesk",arial,sans-serif;margin-right:0px;padding:0px;margin-top:0px;margin-bottom:0in;"=""><span style="color:rgb(32,27,78);white-space:pre-wrap;">&nbsp;</span></p><p dir="ltr" style="font-style:normal;font-weight:400;font-size:11pt;line-height:1.38;font-family:" basel="" grotesk",arial,sans-serif;margin:0px="" 0px="" 0.25in;padding:0px;"=""><b><strong style="color:rgb(32,27,78);white-space:pre-wrap;">What You Get:</strong></b></p><ul data-pattern="discCircleSquare" data-depth="1" style="margin:16px 0px;font-style:normal;font-weight:400;font-size:11pt;line-height:1.38;font-family:" basel="" grotesk",arial,sans-serif;padding:0px="" 0px="" 32px;list-style-type:disc;"=""><li dir="ltr" style="margin-top:0px;margin-bottom:0px;color:rgb(32,27,78);font-size:11pt;line-height:1.38;"><span style="color:rgb(32,27,78);white-space:pre-wrap;">Join one of the most innovative health technology companies in the country</span></li><li dir="ltr" style="margin-top:0px;margin-bottom:0px;color:rgb(32,27,78);font-size:11pt;line-height:1.38;"><span style="color:rgb(32,27,78);white-space:pre-wrap;">Have the autonomy to build something with an enthusiastically supportive team</span></li><li dir="ltr" style="margin-top:0px;margin-bottom:0px;color:rgb(32,27,78);font-size:11pt;line-height:1.38;"><span style="color:rgb(32,27,78);white-space:pre-wrap;">Learn from working at the highest levels and on the most strategic priorities of the company, including from world class investors and advisors</span></li><li dir="ltr" style="margin-top:0px;margin-bottom:0px;color:rgb(32,27,78);font-size:11pt;line-height:1.38;"><span style="color:rgb(32,27,78);white-space:pre-wrap;">Receive competitive compensation, including equity, with health, dental, vision and other benefits</span></li></ul><p dir="ltr" style="font-style:normal;font-weight:400;font-size:11pt;line-height:1.38;font-family:" basel="" grotesk",arial,sans-serif;margin-right:0px;padding:0px;margin-top:0px;margin-bottom:0in;"=""><b><strong style="white-space:pre-wrap;">Belonging at Bamboo</strong></b></p><p style="font-style:normal;font-weight:400;font-size:11pt;line-height:1.38;font-family:" basel="" grotesk",arial,sans-serif;margin-right:0px;padding:0px;margin-top:0px;margin-bottom:0in;"=""><i><b><strong style="font-style:italic;white-space:pre-wrap;">&nbsp;</strong></b></i></p><p dir="ltr" style="font-style:normal;font-weight:400;font-size:11pt;line-height:1.38;font-family:" basel="" grotesk",arial,sans-serif;margin-right:0px;padding:0px;margin-top:0px;margin-bottom:0in;"=""><b><strong style="white-space:pre-wrap;">We Care. #BambooHealthValuesCare</strong></b></p><p style="font-style:normal;font-weight:400;font-size:11pt;line-height:1.38;font-family:" basel="" grotesk",arial,sans-serif;margin-right:0px;padding:0px;margin-top:0px;margin-bottom:0in;"=""><b><strong style="white-space:pre-wrap;">&nbsp;</strong></b></p><p dir="ltr" style="font-style:normal;font-weight:400;font-size:11pt;line-height:1.38;font-family:" basel="" grotesk",arial,sans-serif;margin-right:0px;padding:0px;margin-top:0px;margin-bottom:0in;"=""><span style="white-space:pre-wrap;">Every human being has the right to the best possible healthcare. Our Real-Time Care Intelligence™ solutions enable healthcare professionals to see and treat every individual as a whole person by providing the right information, at the right time – regardless of physical, behavioral or social barriers.&nbsp;&nbsp;</span></p><p style="font-style:normal;font-weight:400;font-size:11pt;line-height:1.38;font-family:" basel="" grotesk",arial,sans-serif;margin-right:0px;padding:0px;margin-top:0px;margin-bottom:0in;"=""><span style="white-space:pre-wrap;">&nbsp;</span></p><p dir="ltr" style="font-style:normal;font-weight:400;font-size:11pt;line-height:1.38;font-family:" basel="" grotesk",arial,sans-serif;margin-right:0px;padding:0px;margin-top:0px;margin-bottom:0in;"=""><span style="white-space:pre-wrap;">We’re a great place to work because we care. We continually seek to learn about our differences and ensure the unique perspectives and contributions of all employees are welcome, valued and celebrated.&nbsp;&nbsp;</span></p><p style="font-style:normal;font-weight:400;font-size:11pt;line-height:1.38;font-family:" basel="" grotesk",arial,sans-serif;margin-right:0px;padding:0px;margin-top:0px;margin-bottom:0in;"=""><span style="white-space:pre-wrap;">&nbsp;</span></p><p dir="ltr" style="font-style:normal;font-weight:400;font-size:11pt;line-height:1.38;font-family:" basel="" grotesk",arial,sans-serif;margin-right:0px;padding:0px;margin-top:0px;margin-bottom:0in;"=""><span style="white-space:pre-wrap;">Our commitment to making a positive impact starts by recognizing and leveraging our differences, building inclusive teams and cultivating a sense of belonging.</span></p><p style="font-style:normal;font-weight:400;font-size:11pt;line-height:1.38;font-family:" basel="" grotesk",arial,sans-serif;margin-right:0px;padding:0px;margin-top:0px;margin-bottom:0in;"=""><span style="white-space:pre-wrap;">&nbsp;</span></p><p style="font-style:normal;font-weight:400;font-size:11pt;line-height:1.38;font-family:" basel="" grotesk",arial,sans-serif;margin-right:0px;padding:0px;margin-top:0px;margin-bottom:0in;"=""><i><b><strong style="font-style:italic;white-space:pre-wrap;">&nbsp;</strong></b></i></p><p dir="ltr" style="font-style:normal;font-weight:400;font-size:11pt;line-height:1.38;font-family:" basel="" grotesk",arial,sans-serif;margin-right:0px;padding:0px;margin-top:0px;margin-bottom:0px;"=""><i><b><strong style="font-style:italic;white-space:pre-wrap;">Bamboo Health is proud to provide equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.</strong></b></i></p><p dir="ltr" style="font-style:normal;font-weight:400;font-size:11pt;line-height:1.38;font-family:" basel="" grotesk",arial,sans-serif;margin-right:0px;padding:0px;margin-top:0px;margin-bottom:0px;"=""><i><b><strong style="font-style:italic;white-space:pre-wrap;">This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.</strong></b></i></p><p style="font-style:normal;font-weight:400;font-size:11pt;line-height:1.38;font-family:" basel="" grotesk",arial,sans-serif;margin-right:0px;padding:0px;margin-top:0px;margin-bottom:0px;"=""><span style="white-space:pre-wrap;">&nbsp;</span></p><p dir="ltr" style="font-style:normal;font-weight:400;font-size:11pt;line-height:1.38;font-family:" basel="" grotesk",arial,sans-serif;margin-right:0px;padding:0px;margin-top:0px;margin-bottom:0in;"=""><span style="white-space:pre-wrap;">To protect our applicants from fraudulent recruitment activity, we recommend that all applicants verify the validity of an interview and hiring process by visiting our website www.bamboohealth.com. All valid job postings will be listed on our careers page. Bamboo Health does not conduct interviews via text and will not request sensitive information such as banking details during the application process.</span></p><p style="font-style:normal;font-weight:400;font-size:11pt;line-height:1.38;font-family:" basel="" grotesk",arial,sans-serif;margin-right:0px;padding:0px;margin-top:0px;margin-bottom:0in;"=""><i><b><strong style="font-style:italic;white-space:pre-wrap;">&nbsp;</strong></b></i></p><p dir="ltr" style="font-style:normal;font-weight:400;font-size:11pt;line-height:1.38;font-family:" basel="" grotesk",arial,sans-serif;margin-right:0px;padding:0px;margin-top:0px;margin-bottom:0in;"=""><i><em style="white-space:pre-wrap;">#LI-Remote </em></i></p>