20865226578 - Call Center Agent 1

<p>Job Title: Call Center Agent 1 </p><p>Schedule: TBD , US Business Hours, EST </p><p></p><p>Role Overview:</p><p></p><p>We are seeking a friendly and articulate Call Center Agent to join our team. The ideal candidate will possess excellent communication skills and the ability to engage with clients in a warm, personable manner. You will be the first point of contact for clients, handling inquiries, scheduling appointments, and providing information about our services.</p><p></p><p>Key Responsibilities:</p><p></p><ul> <li>Answer incoming calls and respond to client inquiries in a courteous and professional manner.</li> <li>Schedule and confirm appointments for spa services.</li> <li>Provide detailed information about spa treatments, services, and promotions.</li> <li>Address and resolve client concerns or complaints with empathy and efficiency.</li> <li>Maintain accurate client records and update appointment schedules.</li> <li>Collaborate with spa staff to ensure seamless client experiences.</li> <li>Follow up with clients to confirm appointments and solicit feedback on services.</li> <li>Perform other administrative duties as assigned.</li> </ul><p></p><p><strong>Requirements</strong></p><ul> <li>Proven experience as a call center agent or in a customer service role.</li> <li>Great Communication Skills: Exceptional verbal and written communication skills.</li> <li>Not Robotic: Ability to engage with clients in a warm, friendly, and personable manner.</li> <li>Strong problem-solving skills and the ability to remain calm under pressure.</li> <li>Proficiency in using call center software and CRM systems.</li> <li>Excellent organizational and time management skills.</li> <li>Ability to work flexible hours, including weekends and holidays.</li> </ul>