Customer Love Associate - Seasonal - (Remote - TX based)
Posted 2025-08-23
Remote, USA
Full Time
Immediate Start
<p><strong>Who We Are:</strong></p>
<p><strong>Being naked is the #1 most sustainable option. We're #2.</strong></p>
<p>Since 2009, we've been on a mission to bring sustainable fashion to everyone. Named one of <a href="https://www.fastcompany.com/91235976/brands-that-matter-2024"><strong>Fast Company’s Brands That Matter</strong></a><strong> </strong>and winning a <a href="https://www.linkedin.com/posts/reformation_we-won-the-award-for-best-carbon-footprint-activity-7069721913526255617-Fz9M/"><strong>Best Carbon Footprint</strong></a><strong> </strong>award, we have big goals like being <a href="https://www.thereformation.com/sustainability/climate-positive-roadmap.html?srsltid=AfmBOorhdm3aft0gzf4GzVF8U8qS_eZIefxpuPmL2UPkMg2hjMzTla6f"><strong>Climate Positive by 2025</strong></a>, <a href="https://www.thereformation.com/circularity.html"><strong>Circular by 2030</strong></a>, and pushing the whole industry forward along the way.<strong> </strong>Our work has gotten love in <a href="https://www.drapersonline.com/insight/analysis/reformations-award-winning-circularity-ambitions"><strong>Drapers</strong></a><strong> </strong>and <a href="https://sourcingjournal.com/sustainability/sustainability-news/reformation-sustainability-rivet-it-girl-los-angeles-spending-sensitivity-recycling-ref-529521/"><strong>Sourcing Journal</strong></a>, and<strong> </strong><a href="https://time.com/7023465/hali-borenstein/"><strong>TIME</strong></a><strong> </strong>wrote about how great our CEO, Hali Borenstein, is. Basically, we're saving the Earth and looking damn good doing it.</p>
<p>We're a global brand with 50+ stores (and counting) around the world, and our own<strong> </strong><a href="https://www.thereformation.com/sustainability/we-are-reformation.html"><strong>sustainable factory in LA</strong></a>. We innovate across categories like <a href="https://wwd.com/accessories-news/handbags/reformation-accessories-expansion-shoes-bags-1236447322/"><strong>accessories</strong></a>, <a href="https://www.elle.com/fashion/shopping/a60229509/reformation-swimwear-launch-2024/"><strong>swimwear</strong></a>, and <a href="https://hypebae.com/2025/4/reformation-good-in-bed-pyjama-collection-campaign"><strong>sleepwear</strong></a>, and we reach millions of people with campaigns like <a href="https://www.vogue.co.uk/article/laura-harrier-reformation"><strong>this</strong></a>,<strong> </strong><a href="https://www.youtube.com/watch?v=1EsJTIttah8"><strong>this</strong></a>, and <a href="https://www.elle.com/fashion/a46873554/monica-lewinsky-reformation-voting-campaign-interview-2024/"><strong>this</strong></a>. </p>
<p>None of this work is possible without the incredible people behind it. We're a mission-based company that invests in an inclusive culture, so we can innovate together and ensure everyone has the space to grow, thrive, and belong.</p>
<p>And starting right now, we want to do all that<strong> with you.</strong></p>
<p> </p>
<p><strong>Position Name</strong><strong>:</strong></p>
<p>Seasonal Customer Love Associate</p>
<p><strong>Reports to:</strong></p>
<p>Customer Love Lead </p>
<p><strong>What You’ll Do: </strong></p>
<ul>
<li>Provide consistently magical customer service across all customer service channels</li>
<li>Deliver an excellent customer experience through a customer-first mindset to build long-term, loyal client relationships</li>
<li>Consistently meet and exceed performance goals</li>
<li>Be able to wear many hats (stylist, friend, personal assistant) when helping our customers shop for their next favorite item</li>
<li>Know our shipping, fulfillment, and returns procedures inside and out to help process all customer orders as efficiently as possible</li>
<li>Share customer and product feedback with internal teams such as Merchandising, Operations, and Product Development</li>
<li>Get to know the ins and outs of all aspects of the business and gain exposure to different teams</li>
</ul>
<p><strong>Who You Are: </strong></p>
<ul>
<li>Smart, incredibly organized, and driven towards excellence</li>
<li>Passionate about Reformation’s mission and products</li>
<li>An incredibly friendly person who loves interacting with people and never loses their cool</li>
<li>Possess a high degree of empathy, judgment, patience, and level-headedness to communicate and apply our policies</li>
<li>Positive and willing to take on any task, big or small</li>
<li>Strong communication skills across all customer service channels, including email, text, and chat</li>
<li>Able to meet deadlines consistently while juggling multiple tasks; excellent with time management</li>
<li>Flexible and able to work in a constantly changing environment </li>
<li>Productive, focused work style to successfully meet case volume expectations</li>
</ul>
<p><strong>Extra Credit:</strong></p>
<ul>
<li>Prior experience on an e-commerce customer service team</li>
<li>Proficiency with Kustomer and Google Suite</li>
</ul>
<p><strong>Availability:</strong></p>
<p>We’re currently hiring for Seasonal roles with both part-time and full-time availability needed in September, our summer peak season. Candidates must have flexible schedules, including evenings, weekends, and holidays, to support our customers when demand is highest.</p>
<p>Top-performing Seasonal employees may be asked to extend their contract and join us for the winter peak season from mid-November through January. They may also be considered for permanent roles on our core team, based on business needs and individual performance.</p>
<ul>
<li>Part-Time: 16–29 hours/week, with occasional weekend shifts required</li>
<li>Full-Time: 32–40 hours/week, with occasional weekend shifts required</li>
</ul>
<p>Flexible availability is especially important—we’re looking for team members who can help us deliver exceptional service when our customers need us most.</p>
<p><strong>Compensation:</strong> </p>
<p>The wage for this position is $17.60 - $18.65 per hour, depending on location. </p>
<p> </p>
<p><strong>TO APPLY:</strong></p>
<p>Please submit your resume and a short cover letter telling us about yourself and why you are a great fit.</p>
<p><strong>Being naked is the #1 most sustainable option. We're #2.</strong></p>
<p>Since 2009, we've been on a mission to bring sustainable fashion to everyone. Named one of <a href="https://www.fastcompany.com/91235976/brands-that-matter-2024"><strong>Fast Company’s Brands That Matter</strong></a><strong> </strong>and winning a <a href="https://www.linkedin.com/posts/reformation_we-won-the-award-for-best-carbon-footprint-activity-7069721913526255617-Fz9M/"><strong>Best Carbon Footprint</strong></a><strong> </strong>award, we have big goals like being <a href="https://www.thereformation.com/sustainability/climate-positive-roadmap.html?srsltid=AfmBOorhdm3aft0gzf4GzVF8U8qS_eZIefxpuPmL2UPkMg2hjMzTla6f"><strong>Climate Positive by 2025</strong></a>, <a href="https://www.thereformation.com/circularity.html"><strong>Circular by 2030</strong></a>, and pushing the whole industry forward along the way.<strong> </strong>Our work has gotten love in <a href="https://www.drapersonline.com/insight/analysis/reformations-award-winning-circularity-ambitions"><strong>Drapers</strong></a><strong> </strong>and <a href="https://sourcingjournal.com/sustainability/sustainability-news/reformation-sustainability-rivet-it-girl-los-angeles-spending-sensitivity-recycling-ref-529521/"><strong>Sourcing Journal</strong></a>, and<strong> </strong><a href="https://time.com/7023465/hali-borenstein/"><strong>TIME</strong></a><strong> </strong>wrote about how great our CEO, Hali Borenstein, is. Basically, we're saving the Earth and looking damn good doing it.</p>
<p>We're a global brand with 50+ stores (and counting) around the world, and our own<strong> </strong><a href="https://www.thereformation.com/sustainability/we-are-reformation.html"><strong>sustainable factory in LA</strong></a>. We innovate across categories like <a href="https://wwd.com/accessories-news/handbags/reformation-accessories-expansion-shoes-bags-1236447322/"><strong>accessories</strong></a>, <a href="https://www.elle.com/fashion/shopping/a60229509/reformation-swimwear-launch-2024/"><strong>swimwear</strong></a>, and <a href="https://hypebae.com/2025/4/reformation-good-in-bed-pyjama-collection-campaign"><strong>sleepwear</strong></a>, and we reach millions of people with campaigns like <a href="https://www.vogue.co.uk/article/laura-harrier-reformation"><strong>this</strong></a>,<strong> </strong><a href="https://www.youtube.com/watch?v=1EsJTIttah8"><strong>this</strong></a>, and <a href="https://www.elle.com/fashion/a46873554/monica-lewinsky-reformation-voting-campaign-interview-2024/"><strong>this</strong></a>. </p>
<p>None of this work is possible without the incredible people behind it. We're a mission-based company that invests in an inclusive culture, so we can innovate together and ensure everyone has the space to grow, thrive, and belong.</p>
<p>And starting right now, we want to do all that<strong> with you.</strong></p>
<p> </p>
<p><strong>Position Name</strong><strong>:</strong></p>
<p>Seasonal Customer Love Associate</p>
<p><strong>Reports to:</strong></p>
<p>Customer Love Lead </p>
<p><strong>What You’ll Do: </strong></p>
<ul>
<li>Provide consistently magical customer service across all customer service channels</li>
<li>Deliver an excellent customer experience through a customer-first mindset to build long-term, loyal client relationships</li>
<li>Consistently meet and exceed performance goals</li>
<li>Be able to wear many hats (stylist, friend, personal assistant) when helping our customers shop for their next favorite item</li>
<li>Know our shipping, fulfillment, and returns procedures inside and out to help process all customer orders as efficiently as possible</li>
<li>Share customer and product feedback with internal teams such as Merchandising, Operations, and Product Development</li>
<li>Get to know the ins and outs of all aspects of the business and gain exposure to different teams</li>
</ul>
<p><strong>Who You Are: </strong></p>
<ul>
<li>Smart, incredibly organized, and driven towards excellence</li>
<li>Passionate about Reformation’s mission and products</li>
<li>An incredibly friendly person who loves interacting with people and never loses their cool</li>
<li>Possess a high degree of empathy, judgment, patience, and level-headedness to communicate and apply our policies</li>
<li>Positive and willing to take on any task, big or small</li>
<li>Strong communication skills across all customer service channels, including email, text, and chat</li>
<li>Able to meet deadlines consistently while juggling multiple tasks; excellent with time management</li>
<li>Flexible and able to work in a constantly changing environment </li>
<li>Productive, focused work style to successfully meet case volume expectations</li>
</ul>
<p><strong>Extra Credit:</strong></p>
<ul>
<li>Prior experience on an e-commerce customer service team</li>
<li>Proficiency with Kustomer and Google Suite</li>
</ul>
<p><strong>Availability:</strong></p>
<p>We’re currently hiring for Seasonal roles with both part-time and full-time availability needed in September, our summer peak season. Candidates must have flexible schedules, including evenings, weekends, and holidays, to support our customers when demand is highest.</p>
<p>Top-performing Seasonal employees may be asked to extend their contract and join us for the winter peak season from mid-November through January. They may also be considered for permanent roles on our core team, based on business needs and individual performance.</p>
<ul>
<li>Part-Time: 16–29 hours/week, with occasional weekend shifts required</li>
<li>Full-Time: 32–40 hours/week, with occasional weekend shifts required</li>
</ul>
<p>Flexible availability is especially important—we’re looking for team members who can help us deliver exceptional service when our customers need us most.</p>
<p><strong>Compensation:</strong> </p>
<p>The wage for this position is $17.60 - $18.65 per hour, depending on location. </p>
<p> </p>
<p><strong>TO APPLY:</strong></p>
<p>Please submit your resume and a short cover letter telling us about yourself and why you are a great fit.</p>