Case Management Coordinator (Field - Must reside in the North Side of Chicago/Evanston, IL)
Posted 2025-08-15
Remote, USA
Full Time
Immediate Start
<p>Are you passionate about helping individuals navigate complex healthcare systems and access the resources they need? Do you have experience in case management and a desire to make a positive impact in your community? Aetna is seeking a skilled and compassionate Case Management Coordinator to join our team on the North Side of Chicago/Evanston, IL. As a Field Case Management Coordinator, you will play a crucial role in improving the health and well-being of our members by coordinating and advocating for their care. If you are a dynamic and empathetic individual with a strong understanding of case management principles, we encourage you to apply for this rewarding opportunity.\n\nProvide case management services to members, including coordinating care and advocating for their needs.
Utilize excellent communication skills to build rapport with members, providers, and community resources.
Conduct assessments and develop individualized care plans for members based on their needs.
Collaborate with interdisciplinary teams to ensure comprehensive and coordinated care for members.
Monitor and evaluate the effectiveness of care plans and make adjustments as needed.
Educate members on their healthcare options and resources available to them.
Maintain accurate and timely documentation of all case management activities.
Adhere to all company policies and procedures, as well as regulatory standards.
Stay up-to-date on industry trends and best practices in case management.
Participate in team meetings and trainings to enhance skills and knowledge.
Act as a liaison between members and healthcare providers to ensure timely and appropriate care.
Advocate for members' rights and needs to ensure they receive quality care.
Develop and maintain relationships with community resources to provide additional support for members.
Collaborate with other Case Management Coordinators and healthcare professionals to share best practices and improve processes.
Foster a compassionate and empathetic environment for members, promoting their overall well-being.</p><p>Aetna is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We do not discriminate based upon race, religion, color, national origin, sex, sexual orientation, gender identity, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.</p>
Utilize excellent communication skills to build rapport with members, providers, and community resources.
Conduct assessments and develop individualized care plans for members based on their needs.
Collaborate with interdisciplinary teams to ensure comprehensive and coordinated care for members.
Monitor and evaluate the effectiveness of care plans and make adjustments as needed.
Educate members on their healthcare options and resources available to them.
Maintain accurate and timely documentation of all case management activities.
Adhere to all company policies and procedures, as well as regulatory standards.
Stay up-to-date on industry trends and best practices in case management.
Participate in team meetings and trainings to enhance skills and knowledge.
Act as a liaison between members and healthcare providers to ensure timely and appropriate care.
Advocate for members' rights and needs to ensure they receive quality care.
Develop and maintain relationships with community resources to provide additional support for members.
Collaborate with other Case Management Coordinators and healthcare professionals to share best practices and improve processes.
Foster a compassionate and empathetic environment for members, promoting their overall well-being.</p><p>Aetna is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We do not discriminate based upon race, religion, color, national origin, sex, sexual orientation, gender identity, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.</p>