Customer Request Facilitator - Remote

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<p><strong><span style="font-size: 14.0pt; line-height: 107%; font-family: 'Arial',sans-serif; color: #1a2654;">Who we are </span></strong></p>
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<p><span style="font-size: 12.0pt; line-height: 107%; font-family: 'Arial',sans-serif;">For over 70 years Buckland has been working to help companies across the world experience global trade in a better way. Buckland employs a unique approach to global trade that focuses on combining trusted technologies and talented people that know how to use them. As a customer-focused company, Buckland provides customers with a single source of unmatched Customs Brokerage (Canadian, US, Mexican), Trade Managed Solutions, Freight Forwarding, Trade Technologies and Warehousing/Distribution Services. Buckland strives to provide customized services in a memorable way.&nbsp;&nbsp;</span></p>
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</div><p style="background: white; margin: 0cm 0cm 8pt; line-height: 115%; font-size: 12pt; font-family: Aptos, sans-serif;"><span style="font-size: 18.0pt; font-family: 'Avenir Next LT Pro Light', sans-serif; color: #4472c4;">Buckland is looking for a</span><strong><span style="font-size: 22.0pt; font-family: 'Avenir Next LT Pro Light', sans-serif; color: #4472c4;">&nbsp;</span></strong><strong><span style="font-size: 24.0pt; font-family: 'Avenir Next LT Pro Light', sans-serif; color: #2f5496;">Customer Request Facilitator</span></strong></p>
<p style="background: white; margin: 0cm 0cm 8pt; line-height: 115%; font-size: 12pt; font-family: Aptos, sans-serif;">&nbsp;</p>
<p style="text-align: justify; margin: 0cm 0cm 8pt; line-height: 107%; font-size: 11pt; font-family: Calibri, sans-serif;"><strong><span style="font-size: 14pt; line-height: 107%; font-family: 'Avenir Next LT Pro Light', sans-serif; color: rgb(47, 84, 150);">What you’ll be doing</span></strong></p>
<p style="text-align: justify; margin: 0cm 0cm 8pt; line-height: 107%; font-size: 11pt; font-family: Calibri, sans-serif;"><span style="font-family: 'Avenir Next LT Pro Light', sans-serif;">Assisting on compliance projects for major clients.&nbsp; This position will support the Free Trade Agreement (FTA) team by creating certificates and logging customer requests. The role requires professional communication with team members, clients, and the organization’s customers.&nbsp;</span></p>
<p style="margin: 0cm 0cm 8pt; line-height: 107%; font-size: 11pt; font-family: Calibri, sans-serif;">&nbsp;</p>
<p style="margin: 0cm 0cm 8pt; line-height: 107%; font-size: 11pt; font-family: Calibri, sans-serif;"><span style="font-family: 'Avenir Next LT Pro Light', sans-serif;">&nbsp;</span><strong><span style="font-size: 12pt; line-height: 107%; font-family: 'Avenir Next LT Pro Light', sans-serif; color: rgb(47, 84, 150);">You will be responsible for…</span></strong></p>
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<li style="text-align: justify; margin: 0cm 0cm 0cm 0px; line-height: 107%; font-size: 11pt; font-family: Calibri, sans-serif;"><span style="font-family: 'Avenir Next LT Pro Light', sans-serif; color: rgb(89, 89, 89);">Create FTA certificates.</span></li>
<li style="text-align: justify; margin: 0cm 0cm 0cm 0px; line-height: 107%; font-size: 11pt; font-family: Calibri, sans-serif;"><span style="font-family: 'Avenir Next LT Pro Light', sans-serif; color: rgb(89, 89, 89);">Manage FTA certificates from creation to completion.</span></li>
<li style="text-align: justify; margin: 0cm 0cm 0cm 0px; line-height: 107%; font-size: 11pt; font-family: Calibri, sans-serif;"><span style="font-family: 'Avenir Next LT Pro Light', sans-serif; color: rgb(89, 89, 89);">Log new customer requests on regular scheduled basis.</span></li>
<li style="text-align: justify; margin: 0cm 0cm 0cm 0px; line-height: 107%; font-size: 11pt; font-family: Calibri, sans-serif;"><span style="font-family: 'Avenir Next LT Pro Light', sans-serif; color: rgb(89, 89, 89);">Reviews and maintains database integrity.</span></li>
<li style="text-align: justify; margin: 0cm 0cm 0cm 0px; line-height: 107%; font-size: 11pt; font-family: Calibri, sans-serif;"><span style="font-family: 'Avenir Next LT Pro Light', sans-serif; color: rgb(89, 89, 89);">Utilizing various client and provided software to organize and manage workload.</span></li>
<li style="text-align: justify; margin: 0cm 0cm 0cm 0px; line-height: 107%; font-size: 11pt; font-family: Calibri, sans-serif;"><span style="font-family: 'Avenir Next LT Pro Light', sans-serif; color: rgb(89, 89, 89);">Support with drafting compliance processes and related work instructions.</span></li>
<li style="text-align: justify; margin: 0cm 0cm 0cm 0px; line-height: 107%; font-size: 11pt; font-family: Calibri, sans-serif;"><span style="font-family: 'Avenir Next LT Pro Light', sans-serif; color: rgb(89, 89, 89);">Provides broker and client assistance with FTA document support.</span></li>
<li style="text-align: justify; margin: 0cm 0cm 0cm 0px; line-height: 107%; font-size: 11pt; font-family: Calibri, sans-serif;"><span style="font-family: 'Avenir Next LT Pro Light', sans-serif; color: rgb(89, 89, 89);">Ongoing effective and diplomatic internal and external customer service</span></li>
<li style="text-align: justify; margin: 0cm 0cm 0cm 0px; line-height: 107%; font-size: 11pt; font-family: Calibri, sans-serif;"><span style="font-family: 'Avenir Next LT Pro Light', sans-serif; color: rgb(89, 89, 89);">Other responsibilities as assigned.</span></li>
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<p style="text-align: justify; margin: 0cm 0cm 8pt 36pt; line-height: 107%; font-size: 11pt; font-family: Calibri, sans-serif;">&nbsp;</p>
<p style="margin: 0cm 0cm 8pt; line-height: 107%; font-size: 11pt; font-family: Calibri, sans-serif;"><strong><span style="font-size: 14pt; line-height: 107%; font-family: 'Avenir Next LT Pro Light', sans-serif; color: rgb(47, 84, 150);">What we need from you</span></strong></p>
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<li style="margin: 0cm 0cm 8pt 0px; line-height: 107%; font-size: 11pt; font-family: Calibri, sans-serif;"><span style="font-family: 'Avenir Next LT Pro Light', sans-serif; color: rgb(89, 89, 89);">University Degree or Diploma in Supply Chain Management/Transportation/ International Business, or related discipline..</span></li>
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<p style="margin: 0cm 0cm 8pt; line-height: 107%; font-size: 11pt; font-family: Calibri, sans-serif;">&nbsp;</p>
<p style="margin: 0cm 0cm 8pt; line-height: 107%; font-size: 11pt; font-family: Calibri, sans-serif;"><strong><span style="font-size: 14pt; line-height: 107%; font-family: 'Avenir Next LT Pro Light', sans-serif; color: rgb(47, 84, 150);">What skills &amp; experience you’ll bring to us</span></strong></p>
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<li style="margin: 0cm 0cm 0cm 0px; line-height: 107%; font-size: 11pt; font-family: Calibri, sans-serif;"><span style="font-family: 'Avenir Next LT Pro Light', sans-serif; color: rgb(89, 89, 89);">Bilingual, Spanish/English communication <strong>is required</strong></span></li>
<li style="margin: 0cm 0cm 0cm 0px; line-height: 107%; font-size: 11pt; font-family: Calibri, sans-serif;"><span style="font-family: 'Avenir Next LT Pro Light', sans-serif; color: rgb(89, 89, 89);">2+ years administrative or customer service experience.</span></li>
<li style="margin: 0cm 0cm 0cm 0px; line-height: 107%; font-size: 11pt; font-family: Calibri, sans-serif;"><span style="font-family: 'Avenir Next LT Pro Light', sans-serif; color: rgb(89, 89, 89);">Working knowledge of Microsoft Office with strong Excel skills.</span></li>
<li style="margin: 0cm 0cm 0cm 0px; line-height: 107%; font-size: 11pt; font-family: Calibri, sans-serif;"><span style="font-family: 'Avenir Next LT Pro Light', sans-serif; color: rgb(89, 89, 89);">Strong team player with the ability to work independently.</span></li>
<li style="margin: 0cm 0cm 0cm 0px; line-height: 107%; font-size: 11pt; font-family: Calibri, sans-serif;"><span style="font-family: 'Avenir Next LT Pro Light', sans-serif; color: rgb(89, 89, 89);">Professional and mature demeanor.</span></li>
<li style="margin: 0cm 0cm 0cm 0px; line-height: 107%; font-size: 11pt; font-family: Calibri, sans-serif;"><span style="font-family: 'Avenir Next LT Pro Light', sans-serif; color: rgb(89, 89, 89);">Strong verbal and written communication skills.</span></li>
<li style="margin: 0cm 0cm 0cm 0px; line-height: 107%; font-size: 11pt; font-family: Calibri, sans-serif;"><span style="font-family: 'Avenir Next LT Pro Light', sans-serif; color: rgb(89, 89, 89);">Excellent problem solving and decision-making skills.</span></li>
<li style="margin: 0cm 0cm 0cm 0px; line-height: 107%; font-size: 11pt; font-family: Calibri, sans-serif;"><span style="font-family: 'Avenir Next LT Pro Light', sans-serif; color: rgb(89, 89, 89);">Above average and accurate keyboarding skills.</span></li>
<li style="margin: 0cm 0cm 8pt 0px; line-height: 107%; font-size: 11pt; font-family: Calibri, sans-serif;"><span style="font-family: 'Avenir Next LT Pro Light', sans-serif; color: rgb(89, 89, 89);">Excellent research and analytical skills.</span></li>
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<p><strong><span style="font-size: 14.0pt; line-height: 107%; font-family: 'Arial',sans-serif; color: #1a2654;">Want to apply? Get in touch today</span></strong><br>&nbsp;</p>
<p><span style="font-size: 12.0pt; line-height: 107%; font-family: 'Arial',sans-serif;">Please visit </span><a rel="noopener" href="http://www.buckland.com/" target="_blank"><span style="font-size: 12.0pt; line-height: 107%; font-family: 'Arial',sans-serif;">www.Buckland.com</span></a> <span style="font-size: 12.0pt; line-height: 107%; font-family: 'Arial',sans-serif;">to learn more about Buckland and the services we provide.&nbsp; The career page will highlight all current open positions and they can be found in this </span><a rel="noopener" href="https://can232.dayforcehcm.com/CandidatePortal/en-US/bcbl" target="_blank"><span style="font-size: 12.0pt; line-height: 107%; font-family: 'Arial',sans-serif;">link.</span></a> <span style="font-size: 12.0pt; line-height: 107%; font-family: 'Arial',sans-serif;">When applying, ensure to have your most up to date resume and all relevant documents related to your application ready to be uploaded. <br>&nbsp;</span>&nbsp;</p>
<p style="margin: 0in; line-height: 16.5pt; background: white;"><span style="font-family: Arial;"><span style="font-size: medium;">Buckland provides equal employment opportunities for all qualified individuals and prohibits discrimination and harassment of any type based on any protected ground under applicable human rights legislation.&nbsp; This applies to all terms and conditions of employment, including: recruitment, hiring, training, placement, promotion, compensation, transfer, leaves of absence, layoff, recall and termination.</span></span></p>
<p style="margin: 0in; line-height: 16.5pt; background: white;"><span style="font-family: Arial;"><span style="font-size: medium;">&nbsp;</span></span></p>
<p style="margin: 0in; line-height: 16.5pt; background: white;"><span style="font-family: Arial;"><span style="font-size: medium;">Buckland may use artificial intelligence from time to time to screen, assess or select applicants for employment, including for this position.&nbsp;Buckland will work with and accommodate persons with&nbsp;disabilities throughout the entire recruitment, selection and on-boarding&nbsp;process.&nbsp; If you require accommodation at any stage of the recruitment&nbsp;process, please contact&nbsp;Talent&nbsp;Acquisition at TA@Buckland.com.</span></span></p>
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