Customer Service & Operations Executive

Posted 2025-08-23
Remote, USA Full Time Immediate Start
<p></p><h3><strong>Job Overview:</strong></h3><p>Join a dynamic UK-based company as a&nbsp;<strong>Customer Service &amp; Operations Executive</strong>, where your ability to support customers and keep operations running smoothly will make a real impact. This remote position is perfect for a proactive individual who thrives on solving problems, managing queries through platforms like Zendesk, and handling day-to-day operational tasks. If you're passionate about delivering exceptional service and streamlining processes, we want to hear from you.</p><h3><strong>Responsibilities:</strong></h3><ul> <li>Respond promptly to customer queries via Zendesk or similar helpdesk platforms.</li> <li>Troubleshoot customer issues with professionalism and accuracy.</li> <li>Escalate complex queries to the appropriate internal teams and follow through to resolution.</li> <li>Monitor ticket volumes and help ensure SLA compliance.</li> <li>Support daily operations including order management, system updates, reporting, and logistics coordination.</li> <li>Maintain internal documentation and customer support procedures.</li> <li>Identify process inefficiencies and recommend improvements.</li> <li>Collaborate cross-functionally with teams in the UK to ensure smooth service delivery.</li> </ul><h3><strong>Qualifications and Experience:</strong></h3><ul> <li>3–5 years of experience in a customer service or operations-related role.</li> <li>Hands-on experience using Zendesk or similar customer service platforms.</li> <li>Strong written and verbal communication skills.</li> <li>Highly organised with excellent attention to detail.</li> <li>Ability to work independently and manage time effectively in a remote setting.</li> <li>Comfortable using cloud-based tools (e.g., Google Workspace, CRM systems).</li> <li>Access to a reliable internet connection and your own laptop.</li> </ul>
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