Associate Customer Success Director - Philippine-based

<span style="font-size:11pt;"><span style="line-height:107%;"><span style="font-family:Aptos, sans-serif;"><b>Associate Customer Success Director</b> serves as the secondary level of client engagement escalations. They support the client managers in reinforcing <i>relationships</i> with clients. They act as subject matter experts in service delivery interactions with the clients. They help resolve client’s service delivery issues and streamline client’s PES screening process. They also ensures that client needs are met in a way that both improves customer satisfaction and increase profitability for the company.&nbsp;</span></span></span><br><br><span style="font-size:11pt;"><span style="line-height:107%;"><span style="font-family:Aptos, sans-serif;"><b>What’s in it for you?</b></span></span></span><br><span style="font-size:11pt;"><span style="line-height:107%;"><span style="font-family:Aptos, sans-serif;"><b>Join a Global Leader</b></span></span></span><br><span style="font-size:11pt;"><span style="line-height:107%;"><span style="font-family:Aptos, sans-serif;">Become part of a dynamic, international culture at one of the world’s top background screening companies—where innovation and integrity drive everything we do.</span></span></span><br><span style="font-size:11pt;"><span style="line-height:107%;"><span style="font-family:Aptos, sans-serif;"><b>Lead with Impact</b></span></span></span><br><span style="font-size:11pt;"><span style="line-height:107%;"><span style="font-family:Aptos, sans-serif;">Take charge of a high-performing regional team of customer success professionals, known for their excellence and competitive edge.</span></span></span><br><span style="font-size:11pt;"><span style="line-height:107%;"><span style="font-family:Aptos, sans-serif;"><b>Work-Life Harmony</b></span></span></span><br><span style="font-size:11pt;"><span style="line-height:107%;"><span style="font-family:Aptos, sans-serif;">Experience true flexibility with our remote-first approach, designed to support seamless work-life integration without compromising productivity or connection.</span></span></span><br><br><span style="font-size:11pt;"><span style="line-height:107%;"><span style="font-family:Aptos, sans-serif;"><b>Responsibilities:</b></span></span></span><ul><li style="margin-left:8px;"><span style="font-size:11pt;"><span style="line-height:107%;"><span style="font-family:Aptos, sans-serif;"><span style="font-family:Arial, sans-serif;">​​</span>Engages primarily on Client Management deliverables upon account onboarding.<span style="font-family:Arial, sans-serif;">​</span> </span></span></span></li><li style="margin-left:8px;"><span style="font-size:11pt;"><span style="line-height:107%;"><span style="font-family:Aptos, sans-serif;">Build and maintain relationship with clients. <span style="font-family:Arial, sans-serif;">​</span> </span></span></span></li><li style="margin-left:8px;"><span style="font-size:11pt;"><span style="line-height:107%;"><span style="font-family:Aptos, sans-serif;">Second level POC for escalation.<span style="font-family:Arial, sans-serif;">​</span> </span></span></span></li><li style="margin-left:8px;"><span style="font-size:11pt;"><span style="line-height:107%;"><span style="font-family:Aptos, sans-serif;">Process auditor to the: </span></span></span></li><li style="margin-left:8px;"><span style="font-size:11pt;"><span style="line-height:107%;"><span style="font-family:Aptos, sans-serif;">High level update to client on process initiatives/SLA Management provided by Client Managers </span></span></span></li><li style="margin-left:8px;"><span style="font-size:11pt;"><span style="line-height:107%;"><span style="font-family:Aptos, sans-serif;">High level action planning with client feedback <span style="font-family:Arial, sans-serif;">​</span> </span></span></span></li><li style="margin-left:8px;"><span style="font-size:11pt;"><span style="line-height:107%;"><span style="font-family:Aptos, sans-serif;">Resolves customer service issues, streamline business operations and provide support and product training </span></span></span></li><li style="margin-left:8px;"><span style="font-size:11pt;"><span style="line-height:107%;"><span style="font-family:Aptos, sans-serif;">Works with client to resolve complex delivery issues and co-ordinate strategic communication with them<span style="font-family:Arial, sans-serif;">​</span> </span></span></span></li><li style="margin-left:8px;"><span style="font-size:11pt;"><span style="line-height:107%;"><span style="font-family:Aptos, sans-serif;">Manages the Client Manager forecasts of incoming workload<span style="font-family:Arial, sans-serif;">​</span> </span></span></span></li><li style="margin-bottom:11px;margin-left:8px;"><span style="font-size:11pt;"><span style="line-height:107%;"><span style="font-family:Aptos, sans-serif;">Co-facilitates Monthly/Quarterly contractual meets with clients to discuss performance results<span style="font-family:Arial, sans-serif;">​</span> </span></span></span></li></ul><br><span style="font-size:11pt;"><span style="line-height:107%;"><span style="font-family:Aptos, sans-serif;"><b>Qualifications:</b></span></span></span><ul><li class="paragraph" style="margin-left:8px;"><span style="font-size:12pt;"><span style="vertical-align:baseline;"><span style="font-family:'Times New Roman', serif;"><span style="font-size:11pt;"><span style="font-family:Aptos, sans-serif;">Candidate must possess a Bachelor's Degree or higher, any field.</span></span><span style="font-size:11pt;"><span style="font-family:Arial, sans-serif;">​</span></span></span></span></span></li><li class="paragraph" style="margin-left:8px;"><span style="font-size:12pt;"><span style="vertical-align:baseline;"><span style="font-family:'Times New Roman', serif;"><span style="font-size:11pt;"><span style="font-family:Aptos, sans-serif;">Minimum of 4 years client management experience&nbsp;handling B2B clients</span></span></span></span></span></li><li class="paragraph" style="margin-left:8px;"><span style="font-size:12pt;"><span style="vertical-align:baseline;"><span style="font-family:'Times New Roman', serif;"><span style="font-size:11pt;"><span style="font-family:Aptos, sans-serif;">Managing a regional team is a plus</span></span></span></span></span></li><li style="margin-left:8px;"><span style="font-size:11pt;"><span style="line-height:107%;"><span style="font-family:Aptos, sans-serif;">Relationship &amp; resource management skills&nbsp;</span></span></span></li><li style="margin-left:8px;"><span style="font-size:11pt;"><span style="line-height:107%;"><span style="font-family:Aptos, sans-serif;">Strong analytical skills (adept in data mining, analysis and presentation)&nbsp;</span></span></span></li><li style="margin-left:8px;"><span style="font-size:11pt;"><span style="line-height:107%;"><span style="font-family:Aptos, sans-serif;">Good business acumen on company’s operations &amp; services&nbsp;</span></span></span></li><li style="margin-left:8px;"><span style="font-size:11pt;"><span style="line-height:107%;"><span style="font-family:Aptos, sans-serif;">Must have a good planning &amp; organizational skills&nbsp;&nbsp;</span></span></span></li><li style="margin-left:8px;"><span style="font-size:11pt;"><span style="line-height:107%;"><span style="font-family:Aptos, sans-serif;">With exemplary communication skills (verbal &amp; written), negotiation/influencing skills&nbsp;</span></span></span></li><li style="margin-left:8px;"><span style="font-size:11pt;"><span style="line-height:107%;"><span style="font-family:Aptos, sans-serif;">Able to build strong relationships at all levels of the organization&nbsp;</span></span></span></li><li style="margin-left:8px;"><span style="font-size:11pt;"><span style="line-height:107%;"><span style="font-family:Aptos, sans-serif;">Must have strong problem-solving and follow-through skills and be able to work independently, interact with various levels of management&nbsp;</span></span></span></li><li style="margin-left:8px;"><span style="font-size:11pt;"><span style="line-height:107%;"><span style="font-family:Aptos, sans-serif;">Proficient in MS office&nbsp;</span></span></span></li><li style="margin-left:8px;"><span style="font-size:11pt;"><span style="line-height:107%;"><span style="font-family:Aptos, sans-serif;">Fluency in Cantonese is a plus</span></span></span></li><li style="margin-bottom:11px;margin-left:8px;"><span style="font-size:11pt;"><span style="line-height:107%;"><span style="font-family:Aptos, sans-serif;">Day shift and remote work arrangement </span></span></span></li></ul><br><p>United States Equal Opportunity Employment:</p>

<p>First Advantage is proud to be a global leader in removing barriers and supporting our community members to ensure the changing demographics of the workforce are reflected in our hiring and employment practices. We value all of our candidates, employees, and clients, and place great emphasis on hiring and supporting qualified individuals in each role. We are an equal opportunity employer. We do not discriminate on the basis of race, color, ethnicity, ancestry, religion, sex, national origin, sexual orientation, age, citizenship status, marital status, disability, gender identity, gender expression, veteran status, genetic information, or any other area protected by applicable law.</p>