【Remote】 Customer Service Representative【WFH】

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<p class="ql-direction-ltr ql-long-3570068"><strong class="ql-author-3570068">Job Title: 【Remote】 </strong><span class="ql-author-3570068">Customer Service Representative【WFH】</span></p>
<p class="ql-direction-ltr ql-long-3570068"><strong class="ql-author-3570068">Location:&nbsp;</strong><span class="ql-author-3570068">Remote (</span><strong class="ql-author-3570068">Work from home&nbsp;in&nbsp;Malaysia</strong><span class="ql-author-3570068">)</span></p>
<p class="ql-direction-ltr ql-long-3570068"><strong class="ql-author-3570068">Category:&nbsp;</strong><span class="ql-author-3570068">Full time position, 40 hours per week</span></p>
<p class="ql-direction-ltr ql-long-3570068"><strong class="ql-author-3570068">Pay：M$3000-4500 MYR （Base Salary+ Commission）</strong></p>
<p class="ql-direction-ltr ql-long-3570068"><strong class="ql-author-3570068">Company Overview</strong></p>
<p class="ql-direction-ltr ql-long-3570068"><span class="ql-author-3570068 ql-size-10">TAL is a world-leading education and technology enterprise, serving 4.5 million students across the globe. Established in Beijing in 2003, it made history by becoming the first Chinese education institution catering to primary and middle school students to be listed on the New York Stock Exchange (NYSE: TAL) in 2010.</span></p>
<p class="ql-direction-ltr ql-long-3570068"><a class="ql-link ql-author-3570068 ql-size-10" href="https://en.100tal.com/" target="_blank">https://en.100tal.com/</a></p>
<p class="ql-direction-ltr ql-long-3570068"><em class="ql-author-3570068 ql-size-10">Think Academy</em><span class="ql-author-3570068 ql-size-10">, the international brand of TAL, has established campuses in many countries, including China, the U.K., the U.S.A., Canada, Australia, Singapore, Malaysia and so on.</span></p>
<p class="ql-direction-ltr ql-long-3570068"><span class="ql-author-3570068 ql-size-10">In addition to the core teaching services,</span><em class="ql-author-3570068 ql-size-10">&nbsp;Think Academy</em><span class="ql-author-3570068 ql-size-10">&nbsp;is committed to organizing educational events, charity activities, and promoting educational Sustainable Development Goals (SDGs) with UNESCO (TAL has established an strategic partnership with UNESCO since 2019).</span></p>
<p class="ql-direction-ltr ql-long-3570068"><a class="ql-link ql-author-3570068 ql-size-10" href="https://www.thinkacademy.ca/" target="_blank">https://www.thinkacademy.ca/</a></p>
<p class="ql-direction-ltr ql-long-3570068"><strong class="ql-author-3570068">Job Description:</strong></p>
<p class="ql-direction-ltr ql-long-3570068"><span class="ql-author-3570068">The Student Advisor, functioning as a Customer Service Representative, is a remote, contract role that requires fluency in both&nbsp;</span><strong class="ql-author-3570068">English</strong><span class="ql-author-3570068">.</span></p>
<p class="ql-direction-ltr ql-long-3570068"><span class="ql-author-3570068">This position involves providing course consultations to potential customers, proactive outreach to user leads, and offering excellent customer service to our existing clientele. The Student Advisor will be an essential part of our team, helping us continue to provide high-quality educational services and support to our community of learners.</span></p>
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<p class="ql-direction-ltr ql-long-3570068"><strong class="ql-author-3570068 ql-size-12">Key Responsibilities:</strong></p>
<ol>
<li class=""><span class="ql-author-3570068">Responsible for enrolling trial courses for clients, setting up new classes in the system, managing student transfers between classes, processing student refunds, and handling the mailing of course materials.</span></li>
<li class=""><span class="ql-author-3570068">Recommend suitable classes based on students' learning progress to ensure the smooth delivery of educational services.</span></li>
<li class=""><span class="ql-author-3570068">Assist teaching staff with additional tasks as needed, such as gathering student feedback, coordinating teacher schedules, and participating in course quality assessments.</span></li>
</ol>
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<p class="ql-direction-ltr ql-long-3570068"><strong class="ql-author-3570068 ql-size-12">Qualifications:</strong></p>
<ul>
<li class=""><span class="ql-author-3570068">Fluent in English (both spoken and written).</span></li>
<li class=""><span class="ql-author-3570068">Quick to learn and master the basic knowledge required for work, with some experience in graphic software.</span></li>
<li class=""><span class="ql-author-3570068">Strong sense of responsibility, meticulous in work, with good communication and problem-solving skills.</span></li>
<li class=""><span class="ql-author-3570068">No work experience required</span></li>
</ul>
<p class="ql-direction-ltr ql-long-3570068"><strong class="ql-author-3570068">Working hours reference：</strong></p>
<ul>
<li class=""><strong class="ql-author-3570068">Beijing Time: </strong><span class="ql-author-3570068">12:00AM-03:00AM &amp; 07:00AM-12:00PM</span></li>
</ul>
<p class="ql-direction-ltr ql-long-3570068"><span class="ql-author-3570068">The successful candidate will be a proactive, customer-focused individual who can comfortably interact with diverse users and deliver exceptional customer service.</span></p>
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