ARN Network Operations Manager
Posted 2025-08-23
Remote, USA
Full Time
Immediate Start
<p>Avant Repair Network is an award-winning vehicle collision repair network, providing repair solutions for cars, LGVs, HGVs, and specialist vehicles. We work with leading insurers, fleets, and clients, delivering high-quality repairs and excellent customer service across our trusted network.</p>
<p>We are looking for a Network Operations Manager to join our team. You’ll be responsible for managing the performance of repairers within a designated region, ensuring service levels are achieved and compliance standards are met. This is a key role in maintaining and improving network performance while building strong, collaborative relationships with our repairers.</p>
<p><strong>Key Responsibilities</strong></p>
<ul><li>Deliver client SLAs and business requirements.</li><li>Manage and monitor the daily performance of network repairers.</li><li>Onboard new repairers as required to ensure optimal coverage and repair capacity.</li><li>Use data and reporting tools to track performance and implement improvement strategies.</li><li>Support compliance, documentation, and audit requirements across the network.</li><li>Build and maintain strong repairer relationships.</li><li>Assist in resolving customer complaints and represent Avant at client meetings.</li></ul>
<p><strong>About You</strong></p>
<ul><li>Minimum of 5 years’ experience in a similar role within the collision repair or automotive sector.</li><li>Strong knowledge of repair processes and methods.</li><li>Excellent communication and relationship management skills.</li><li>Analytical, with the ability to interpret data and find solutions.</li><li>Highly organised, able to plan and manage your own workload effectively.</li><li>IT literate, confident with Word, Excel, and PowerPoint.</li><li>Full UK Driving Licence (essential).</li><li>Experience with estimating systems such as Audatex (desirable).</li></ul>
<p><strong>Why Join Avant?</strong></p>
<ul><li>Be part of an award-winning, growing network.</li><li>Work with a supportive, passionate team.</li><li>Negotiable salary depending on experience, plus bonus and car allowance.</li><li>Opportunities to develop and grow your career.</li></ul>
<p>We are looking for a Network Operations Manager to join our team. You’ll be responsible for managing the performance of repairers within a designated region, ensuring service levels are achieved and compliance standards are met. This is a key role in maintaining and improving network performance while building strong, collaborative relationships with our repairers.</p>
<p><strong>Key Responsibilities</strong></p>
<ul><li>Deliver client SLAs and business requirements.</li><li>Manage and monitor the daily performance of network repairers.</li><li>Onboard new repairers as required to ensure optimal coverage and repair capacity.</li><li>Use data and reporting tools to track performance and implement improvement strategies.</li><li>Support compliance, documentation, and audit requirements across the network.</li><li>Build and maintain strong repairer relationships.</li><li>Assist in resolving customer complaints and represent Avant at client meetings.</li></ul>
<p><strong>About You</strong></p>
<ul><li>Minimum of 5 years’ experience in a similar role within the collision repair or automotive sector.</li><li>Strong knowledge of repair processes and methods.</li><li>Excellent communication and relationship management skills.</li><li>Analytical, with the ability to interpret data and find solutions.</li><li>Highly organised, able to plan and manage your own workload effectively.</li><li>IT literate, confident with Word, Excel, and PowerPoint.</li><li>Full UK Driving Licence (essential).</li><li>Experience with estimating systems such as Audatex (desirable).</li></ul>
<p><strong>Why Join Avant?</strong></p>
<ul><li>Be part of an award-winning, growing network.</li><li>Work with a supportive, passionate team.</li><li>Negotiable salary depending on experience, plus bonus and car allowance.</li><li>Opportunities to develop and grow your career.</li></ul>