Customer Success Manager, Public Sector

<h1><b>Who We Are</b></h1><p><br>Verily is a subsidiary of Alphabet that is using a data-driven approach to change the way people manage their health and the way healthcare is delivered. Launched from Google X in 2015, our purpose is to bring the promise of precision health to everyone, every day. We are focused on generating and activating data from a variety of sources, including clinical, social, behavioral and the real world, to arrive at the best solutions for a person based on a comprehensive view of the evidence. Our unique expertise and capabilities in technology, data science and healthcare enable the entire healthcare ecosystem to drive better health outcomes.</p><p></p><h1><b><b>Description</b></b></h1><p></p><p><span>Verily is actively seeking a Customer Success Manager for key accounts within its government and <span style="overflow-wrap: break-word; display: inline; text-decoration: inherit; hyphens: auto;">non-profits/foundations</span> sector. In this role, you will develop, maintain, and build upon foundational relationships with key customer stakeholders to enable quality solution delivery and customer health.</span></p><p></p><h1><b>Responsibilities</b></h1><ul><li><p><span>Build trusted relationships with executives and key stakeholders to understand strategic goals and drive product adoption.</span></p></li><li><p><span>Act as the primary point of contact for day-to-day client interactions, including meeting preparation and follow-up.</span></p></li><li><p><span>Create and configure success plans that align use cases with customer objectives.</span></p></li><li><p><span>Secure renewals and identify new revenue opportunities to achieve growth targets.</span></p></li><li><p><span>Drive the escalation and resolution of client issues to ensure a positive customer experience.</span></p></li></ul><p></p><h1><b><b>Minimum Qualifications</b></b></h1><ul><li><p><span>10+ years of experience managing a book of existing clients as a Customer Success Manager or similar role.</span></p></li><li><p><span>5+ years of experience managing high-value, complex, and strategic partnership accounts.</span></p></li><li><p><span>Customer-centric with a strong focus on driving customer outcomes and achieving objectives.</span></p></li><li><p><span>Excellent interpersonal skills and strong relationship management abilities.</span></p></li><li><p><span>Data-driven, highly organized and accountable with a strong work ethic.</span></p></li></ul><p></p><h1><b><b>Preferred Qualifications</b></b></h1><ul><li><p><span>Experience working within or as a partner to federal or state government agencies, or within the public sector.</span></p></li><li><p><span>Experience with laboratory operations and/or diagnostics.</span></p></li></ul><p></p><p><span>Qualified applicants must not require employer sponsored work authorization now or in the future for employment in the United States.</span></p><p></p><p><span>The US base salary range for this full-time position is $124,000 - $177,000 + bonus&nbsp; + benefits. Our salary ranges are determined by role, level, and location. The range displayed on each job posting reflects the minimum and maximum target for new hire salaries for the position across all US locations. Within the range, individual pay is determined by work location and additional factors, including job-related skills, experience, and relevant education or training. Your recruiter can share more about the specific salary range for your preferred location during the hiring process.</span></p><p></p><p><i>Please note that the compensation details listed in US role postings reflect the base salary only, and do not include bonus, equity, or benefits.</i></p><p></p><p><span>Verily Life Sciences LLC is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status. For our EEO Policy Statement, please </span><a href="https://verily.com/about-us/careers" target="_blank" rel="noopener noreferrer"><u>click here</u></a><span>. If you'd like more information on your EEO rights under the law, please</span><a href="https://www.eeoc.gov/sites/default/files/2023-06/22-088_EEOC_KnowYourRights6.12ScreenRdr.pdf" target="_blank" rel="noopener noreferrer"><u> click here</u></a><span>.</span></p><p><br><span>If you have a need that requires accommodation, please let us know by completing our </span><a href="https://docs.google.com/forms/d/e/1FAIpQLScOmgxJwtzHb_dhc9YD-dUUnprG3yiU5URWbU2xgShDrmhWYA/viewform" target="_blank" rel="noopener noreferrer"><u>Accommodations for Applicants form</u></a><span>.</span></p><p></p><p></p>