Customer Support Specialist – E-Commerce & Hardware

<p><strong>Launch Your Next Successful Chapter with Veta Virtual!</strong></p>
<p>Are you tech-savvy, detail-oriented, and great at helping customers solve problems? Veta Virtual is hiring a <strong>Customer Support Specialist – E-commerce &amp; Hardware</strong> for one of our fast-growing clients in the professional lighting and gear space. You’ll handle customer inquiries, part replacements, and product support — ensuring a smooth, professional experience every time.<br></p>

<p>🔑 <strong><u>Your Role:</u></strong></p>
<p>As a <strong>Customer Support Specialist</strong>, you’ll help customers troubleshoot product issues, manage returns and replacements, and keep support tickets on track. Your day-to-day includes:</p>
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<p>Responding to customer inquiries via HubSpot or Zendesk.</p>
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<p>Managing part replacements, warranty requests, and shipping updates.</p>
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<p>Supporting return processes, including serial number checks and hardware issue documentation.</p>
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<p>Communicating clearly and empathetically with customers using a North American tone.</p>
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<p>Escalating complex customer support cases appropriately.</p>
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<p>Logging your actions clearly and following set workflows.</p>
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<p>Working with product images or video attachments for support context.</p>
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<p>Meeting a 24-hour first-response time and ensuring high-quality replies.</p>
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<p>✅ <strong><u>What You’ll Need:</u></strong></p>
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<p>Fluent written English and strong communication skills.</p>
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<p>Experience using help desk platforms (e.g., Zendesk, HubSpot).</p>
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<p>Strong internet connection and ability to work with multimedia attachments.</p></li><li><p>Familiarity with Shopify or e-commerce workflows (e.g., replacements, tax-exempt orders).</p></li>
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<p>Ability to follow SOPs and document actions precisely.</p>
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<p>Fast learner with product SKUs and part numbers.</p>
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<p>Tech-savvy, organized, and proactive with follow-ups.</p>
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<p>Professional, friendly, and customer-first mindset.</p>
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<p>🌟 <strong><u>Nice to Have:</u></strong></p>
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<p>Experience in hardware, electronics, or product-based support.</p></li>
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<p>Knowledge of return processes, shipping logistics, or international fulfillment.</p>
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<p>Comfort with basic troubleshooting scripts and custom status tracking.</p>
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<p>💼 <strong><u>What We Offer:</u></strong></p>
<ul><li>💸 <strong>$1,200–$1,400 USD/month</strong>, based on experience.</li><li>🌴 <strong>10 paid vacation days</strong>, plus <strong>U.S. national holidays.</strong></li><li><strong></strong>💻 100% remote — work from anywhere in Latin America.</li><li>🚀 Join a growing client in the professional hardware space.</li><li>🤝 Supportive team and seamless onboarding through Veta Virtual.</li></ul>
<p><strong>Ready to Apply?</strong></p>
<p>If you’re great with people, systems, and solving problems — apply today and start your next chapter with Veta Virtual. We can’t wait to meet you!</p>