Danish Speaking Technical Support Advisor

<p>Patrique Mercier Recruitment FR is a reputable recruitment agency focused on matching skilled professionals with outstanding career opportunities. We are currently seeking a Danish Speaking Technical Support Advisor to join our enthusiastic customer service team. This role is designed for individuals with a strong technical background who are dedicated to providing exceptional support to Danish-speaking clients.</p><br><h3>Responsibilities</h3><ul> <li>Offer excellent technical support to Danish-speaking customers via phone, email, and chat.</li> <li>Identify, troubleshoot, and resolve technical issues while ensuring high customer satisfaction.</li> <li>Guide customers in utilizing product features and best practices effectively.</li> <li>Maintain accurate documentation of customer interactions and resolutions in our CRM system.</li> <li>Collaborate with product and engineering teams to escalate and resolve complex technical issues.</li> <li>Conduct follow-ups with customers to ensure complete satisfaction with the solutions provided.</li> <li>Stay updated on product changes and industry trends to provide relevant and informed support.</li> </ul><p><strong>Requirements</strong></p><ul> <li>Fluency in Danish and English, both written and spoken.</li> <li>Prior experience in technical support or customer service is highly desirable.</li> <li>Strong technical aptitude and troubleshooting capabilities.</li> <li>Exceptional attention to detail and analytical problem-solving skills.</li> <li>Strong communication skills with a focus on customer experience.</li> <li>Experience with CRM systems and remote support tools is advantageous.</li> <li>Ability to work both independently and collaboratively in a team environment.</li> </ul><p><strong>Benefits</strong></p><ol> <li>Competitive Monthly Salary</li> <li>Monthly Performance Bonus</li> <li>Fully Paid Training</li> <li>Fully Paid Relocation Package ( Flight, Airport Transfer And Hotel )</li> <li>Health Insurance</li> <li>Private Health Insurance</li> <li>2 Extra Salaries Per Year</li> <li>And Much More...</li> </ol>