Customer Deployment Lead

<meta><p dir="ltr" style="font-style:normal;font-weight:400;font-size:11pt;line-height:1.38;font-family:" basel="" grotesk",arial,sans-serif;margin-right:0px;padding:0px;margin-top:0px;margin-bottom:0px;"=""><b><strong style="font-size:18pt;white-space:pre-wrap;">About the role</strong></b></p><p style="font-style:normal;font-weight:400;font-size:11pt;line-height:1.38;font-family:" basel="" grotesk",arial,sans-serif;margin-right:0px;padding:0px;margin-top:0px;margin-bottom:0px;"=""><br></p><p dir="ltr" style="font-style:normal;font-weight:400;font-size:11pt;line-height:1.38;font-family:" basel="" grotesk",arial,sans-serif;margin-right:0px;padding:0px;margin-top:0px;margin-bottom:0px;"=""><span style="color:rgb(0,0,0);font-size:11pt;white-space:pre-wrap;">As a member of the Customer Deployment team, you will be responsible for owning and driving the Implementation phase of the customer journey, setting a strong foundation for long term success with Medallion.&nbsp; You will manage several projects in parallel, including top priority enterprise accounts and spanning Medallion's complete suite of services and products.&nbsp; You will serve as the main point of contact for your customers, project manage the end-to-end implementation process and partner with Customer Success &amp; Growth, Product, and Sales teams.</span></p><p dir="ltr" style="font-style:normal;font-weight:400;font-size:11pt;line-height:1.38;font-family:" basel="" grotesk",arial,sans-serif;margin-right:0px;padding:0px;margin-top:0px;margin-bottom:0px;"=""><br></p><p dir="ltr" style="font-style:normal;font-weight:400;font-size:11pt;line-height:1.38;font-family:" basel="" grotesk",arial,sans-serif;margin-right:0px;padding:0px;margin-top:0pt;margin-bottom:14pt;"=""><span style="color:rgb(0,0,0);font-size:11pt;white-space:pre-wrap;">You will work with customers directly to set them up for success and advocate for their needs internally. You will also build the systems and tools to make these processes more efficient as the business grows. </span></p><p style="font-style:normal;font-weight:400;font-size:11pt;line-height:1.38;font-family:" basel="" grotesk",arial,sans-serif;margin-right:0px;padding:0px;margin-top:0px;margin-bottom:0px;"=""><br></p><p dir="ltr" style="font-style:normal;font-weight:400;font-size:11pt;line-height:1.38;font-family:" basel="" grotesk",arial,sans-serif;margin-right:0px;padding:0px;margin-top:0px;margin-bottom:0px;"=""><b><strong style="font-size:18pt;white-space:pre-wrap;">What you'll do</strong></b></p><ul data-pattern="discCircleSquare" data-depth="1" style="margin:16px 0px;font-style:normal;font-weight:400;font-size:11pt;line-height:1.38;font-family:" basel="" grotesk",arial,sans-serif;padding:0px="" 0px="" 32px;list-style-type:disc;"=""><li dir="ltr" style="color:rgb(0,0,0);margin-top:11pt;margin-bottom:0pt;font-size:12pt;--listitem-marker-color:#000000;line-height:1.38;"><span style="color:rgb(0,0,0);font-size:10pt;white-space:pre-wrap;">Project Management &amp; Issue Resolution</span></li><li dir="ltr" style="font-size:12pt;list-style:none;margin-top:0px;margin-bottom:0px;line-height:1.38;"><ul data-pattern="discCircleSquare" data-depth="2" style="margin:0px;font-style:normal;font-weight:400;font-size:11pt;line-height:1.38;font-family:" basel="" grotesk",arial,sans-serif;padding:0px="" 0px="" 32px;list-style-type:circle;"=""><li dir="ltr" style="color:rgb(0,0,0);margin-top:0pt;margin-bottom:0pt;font-size:10pt;line-height:1.38;"><span style="color:rgb(0,0,0);font-size:10pt;white-space:pre-wrap;">Build project plans with clear milestones, due dates and hold customers as well as internal partners accountable to achieving those objectives</span><span style="color:rgb(0,0,0);font-size:11pt;white-space:pre-wrap;">&nbsp;</span></li><li dir="ltr" style="color:rgb(0,0,0);margin-top:0pt;margin-bottom:0pt;font-size:10pt;line-height:1.38;"><span style="color:rgb(0,0,0);font-size:10pt;white-space:pre-wrap;">Proactively project manage the implementation process end-to-end to achieve target timelines and goals</span></li><li dir="ltr" style="color:rgb(0,0,0);margin-top:0pt;margin-bottom:0pt;font-size:10pt;line-height:1.38;"><span style="color:rgb(0,0,0);font-size:10pt;white-space:pre-wrap;">Partner with the appropriate internal and external teams to align on key milestones and workflows</span></li><li dir="ltr" style="color:rgb(0,0,0);margin-top:0pt;margin-bottom:0pt;font-size:10pt;line-height:1.38;"><span style="color:rgb(0,0,0);font-size:10pt;white-space:pre-wrap;">Identify any blockers that could delay an implementation; partner with the appropriate internal and external teams to resolve&nbsp;</span></li><li dir="ltr" style="color:rgb(0,0,0);margin-top:0pt;margin-bottom:0pt;font-size:10pt;line-height:1.38;"><span style="color:rgb(0,0,0);font-size:10pt;white-space:pre-wrap;">Collaborate with internal stakeholders to define project scope, goals, and deliverables, and manage expectations throughout the customer journey</span></li></ul></li><li dir="ltr" style="color:rgb(0,0,0);margin-top:0pt;margin-bottom:0pt;font-size:12pt;--listitem-marker-color:#000000;line-height:1.38;"><span style="color:rgb(0,0,0);font-size:10pt;white-space:pre-wrap;">Data Exchange &amp; System Setup&nbsp;</span></li><li dir="ltr" style="font-size:12pt;list-style:none;margin-top:0px;margin-bottom:0px;line-height:1.38;"><ul data-pattern="discCircleSquare" data-depth="2" style="margin:0px;font-style:normal;font-weight:400;font-size:11pt;line-height:1.38;font-family:" basel="" grotesk",arial,sans-serif;padding:0px="" 0px="" 32px;list-style-type:circle;"=""><li dir="ltr" style="color:rgb(0,0,0);margin-top:0pt;margin-bottom:0pt;font-size:10pt;line-height:1.38;"><span style="color:rgb(0,0,0);font-size:10pt;white-space:pre-wrap;">Support our largest customers as they familiarize themselves with our data model and import requirements&nbsp;</span></li><li dir="ltr" style="color:rgb(0,0,0);margin-top:0pt;margin-bottom:0pt;font-size:10pt;line-height:1.38;"><span style="color:rgb(0,0,0);font-size:10pt;white-space:pre-wrap;">Act as a customer point of contact for our technical implementation team members&nbsp;&nbsp;</span></li></ul></li><li dir="ltr" style="color:rgb(0,0,0);margin-top:0pt;margin-bottom:0pt;font-size:12pt;--listitem-marker-color:#000000;line-height:1.38;"><span style="color:rgb(0,0,0);font-size:10pt;white-space:pre-wrap;">Customer Experience&nbsp;</span></li><li dir="ltr" style="font-size:12pt;list-style:none;margin-top:0px;margin-bottom:0px;line-height:1.38;"><ul data-pattern="discCircleSquare" data-depth="2" style="margin:0px;font-style:normal;font-weight:400;font-size:11pt;line-height:1.38;font-family:" basel="" grotesk",arial,sans-serif;padding:0px="" 0px="" 32px;list-style-type:circle;"=""><li dir="ltr" style="color:rgb(0,0,0);margin-top:0pt;margin-bottom:0pt;font-size:10pt;line-height:1.38;"><span style="color:rgb(0,0,0);font-size:10pt;white-space:pre-wrap;">Ensure your customers are set up to achieve their first value with Medallion&nbsp;</span></li><li dir="ltr" style="color:rgb(0,0,0);margin-top:0pt;margin-bottom:0pt;font-size:10pt;line-height:1.38;"><span style="color:rgb(0,0,0);font-size:10pt;white-space:pre-wrap;">Be a champion of our customers; identify opportunity areas and create tight feedback loops between our customers and internal teams</span></li></ul></li><li dir="ltr" style="color:rgb(0,0,0);margin-top:0pt;margin-bottom:0pt;font-size:12pt;--listitem-marker-color:#000000;line-height:1.38;"><span style="color:rgb(0,0,0);font-size:10pt;white-space:pre-wrap;">Process improvement</span></li><li dir="ltr" style="font-size:12pt;list-style:none;margin-top:0px;margin-bottom:0px;line-height:1.38;"><ul data-pattern="discCircleSquare" data-depth="2" style="margin:0px;font-style:normal;font-weight:400;font-size:11pt;line-height:1.38;font-family:" basel="" grotesk",arial,sans-serif;padding:0px="" 0px="" 32px;list-style-type:circle;"=""><li dir="ltr" style="color:rgb(0,0,0);margin-top:0pt;margin-bottom:0pt;font-size:10pt;line-height:1.38;"><span style="color:rgb(0,0,0);font-size:10pt;white-space:pre-wrap;">Proactively identify gaps in current implementation process</span></li><li dir="ltr" style="color:rgb(0,0,0);margin-top:0pt;margin-bottom:0pt;font-size:10pt;line-height:1.38;"><span style="color:rgb(0,0,0);font-size:10pt;white-space:pre-wrap;">Drive development of processes and resources as needed to support implementation team’s goals of scalability while maintaining strong customer NPS</span></li></ul></li><li dir="ltr" style="color:rgb(0,0,0);margin-top:0pt;margin-bottom:0pt;font-size:12pt;--listitem-marker-color:#000000;line-height:1.38;"><span style="color:rgb(0,0,0);font-size:10pt;white-space:pre-wrap;">Team Collaboration</span></li><li dir="ltr" style="font-size:12pt;list-style:none;margin-top:0px;margin-bottom:0px;line-height:1.38;"><ul data-pattern="discCircleSquare" data-depth="2" style="margin:0px;font-style:normal;font-weight:400;font-size:11pt;line-height:1.38;font-family:" basel="" grotesk",arial,sans-serif;padding:0px="" 0px="" 32px;list-style-type:circle;"=""><li dir="ltr" style="color:rgb(0,0,0);margin-top:0pt;margin-bottom:11pt;font-size:10pt;line-height:1.38;"><span style="color:rgb(0,0,0);font-size:10pt;white-space:pre-wrap;">Foster a culture of collaboration, accountability, and excellence within the overall project team at Medallion, promoting a positive work environment and driving team cohesion</span></li></ul></li></ul><p dir="ltr" style="font-style:normal;font-weight:400;font-size:11pt;line-height:1.38;font-family:" basel="" grotesk",arial,sans-serif;margin-right:0px;padding:0px;margin-top:0px;margin-bottom:0px;"=""><b><strong style="font-size:18pt;white-space:pre-wrap;">Qualifications</strong></b></p><ul data-pattern="discCircleSquare" data-depth="1" style="margin:16px 0px;font-style:normal;font-weight:400;font-size:11pt;line-height:1.38;font-family:" basel="" grotesk",arial,sans-serif;padding:0px="" 0px="" 32px;list-style-type:disc;"=""><li dir="ltr" style="color:rgb(0,0,0);margin-top:11pt;margin-bottom:0pt;font-size:12pt;line-height:1.38;"><span style="color:rgb(0,0,0);font-size:10pt;white-space:pre-wrap;">2+ years of experience working in consulting, software engineering, operations or similar</span></li><li dir="ltr" style="color:rgb(0,0,0);margin-top:0pt;margin-bottom:0pt;font-size:12pt;line-height:1.38;"><span style="color:rgb(0,0,0);font-size:10pt;white-space:pre-wrap;">Proven experience managing enterprise-level projects in a complex organizational environment, with a track record of successful project delivery</span></li><li dir="ltr" style="color:rgb(0,0,0);margin-top:0pt;margin-bottom:0pt;font-size:12pt;line-height:1.38;"><span style="color:rgb(0,0,0);font-size:10pt;white-space:pre-wrap;">Strong attention to detail</span></li><li dir="ltr" style="color:rgb(0,0,0);margin-top:0pt;margin-bottom:0pt;font-size:12pt;line-height:1.38;"><span style="color:rgb(0,0,0);font-size:10pt;white-space:pre-wrap;">Excellent written and verbal communication skills</span></li><li dir="ltr" style="color:rgb(0,0,0);margin-top:0pt;margin-bottom:0pt;font-size:12pt;line-height:1.38;"><span style="color:rgb(0,0,0);font-size:10pt;white-space:pre-wrap;">Experience at a rapidly growing SaaS company and/or a startup</span></li><li dir="ltr" style="color:rgb(0,0,0);margin-top:0pt;margin-bottom:0pt;font-size:12pt;line-height:1.38;"><span style="color:rgb(0,0,0);font-size:10pt;white-space:pre-wrap;">Experience with project management tools including Jira and Asana&nbsp;</span></li><li dir="ltr" style="color:rgb(0,0,0);margin-top:0pt;margin-bottom:0pt;font-size:12pt;line-height:1.38;"><span style="color:rgb(0,0,0);font-size:10pt;white-space:pre-wrap;">Excellent leadership, communication, and interpersonal skills, with the ability to build and maintain effective relationships with stakeholders at all levels.</span></li><li dir="ltr" style="color:rgb(0,0,0);margin-top:0pt;margin-bottom:11pt;font-size:12pt;line-height:1.38;"><span style="color:rgb(0,0,0);font-size:10pt;white-space:pre-wrap;">Exceptional problem-solving and decision-making abilities, with a focus on driving results and achieving project objectives</span></li></ul>