Loss Mitigation/Collections Representative - Hybrid - Full-time

pstrongimg src=\"https://d2vppzocvtms05.cloudfront.net/media/2DE10BCC-8BF2-4FB2-85C472A010EA1FA3/47BF97C2-39E5-4CEA-95FA7516676A1D21/thul-49C34B5C-0D20-45F7-9E8DFF4B78A9BBD7.png\" width=\"250\" height=\"167\" alt=\"ws\" //strong/p
pstrongWe’re Canvas Credit Union/strong/p
pWe’re passionate about transforming financial services. Our members, families, and the communities we call home motivate everything we do. As part of the credit union movement, we believe in providing our members with education, support, and guidance to build strong financial futures. /p
pa href=\"https://www.youtube.com/watch?v=z8WAm_TDRdk\" target=\"_blank\" rel=\"noopener\" title=\"Canvas Credit Union - \"It's About More\" - YouTube\"Canvas \"It's About More\" Video - YouTube (Click here - or, visit https://www.youtube.com/watch?v=z8WAm_TDRdk )/a/p
pstrongWhy Canvas?/strong/p
pAt Canvas, we’re dedicated to transforming financial services from the inside out./p
pOur culture is a top priority and second to none. We strive to balance hard work and high achievement with a fun, supportive environment. /p
pimg src=\"https://d2vppzocvtms05.cloudfront.net/media/2DE10BCC-8BF2-4FB2-85C472A010EA1FA3/EEE06A28-15C7-4FF5-BFE75D369E259EB4/thul-DE176C0D-0582-4883-8E8C97B1FF0335F3.png\" width=\"250\" height=\"167\" alt=\"b\" //p
pAt Canvas, there are 5 behaviors we live by each day that will continue to help us be known for our heart and our people: /p
ul style=\"list-style-type: disc;\"
liHumble/li
liEmpathetic /li
liAccountable/li
liResourceful/li
liTenacious /li
/ul
pstrongWhat’s In It For You/strong/p
pThis is the good stuff. Take a look at what sets Canvas apart from other financial institutions:/p
ul
listrongSeriously good benefits/strong: Beyond healthcare, dental, and life insurance, we make it so worth your while. Canvas employees get a 10% company contribution to their 401k, generous personal time off, and employee discounts on loans (That includes cars and houses!). The starting pay range for this position is $22.00-$28.00 hourly, and final pay rate will be determined based on experience, education, skills, and internal equity factors. Canvas benefits include:
ul
li style=\"list-style-type: none;\"
ul
liMedical/Dental/Vision Insurance/li
liPaid Vacation/li
liPaid Sick Time/li
liPaid Holidays/li
liPaid Wellness Day/li
liPaid Volunteer Time/li
liFlexible Spending Account/li
liHealth Savings Account/li
liWorld Class 401(k) Plan/li
liTuition Reimbursement/li
liRate Discounts on Qualifying Loans/li
liMay be eligible for incentives or discretionary bonus based on results/li
/ul
/li
/ul
/li
/ul
pemspanimg src=\"https://www.cignaproducer.com/images/logo_healthy-workforce-designation_2024_gold.png\" width=\"151\" height=\"167\" alt=\"\" //span/em/p
ul
liYou’ll be a loan assets guru! You are responsible for ensuring Canvas’ integrity of assets and maintaining our mission of helping members afford life. You’ll also be our member’s right-hand person through trying times! It’s a superhero job, just without the big Lycra cape. /li
/ul
ul
liThis dream job is a career. The Loss Mitigation experience is the foundation of a career at Canvas Credit Union. We invest in developing your skills and promote heavily from within. While we hope you stay with us until you retire, Credit Unions across the country collaborate with each other and hire from within. /li
/ul
ul
li style=\"list-style-type: none;\"
ul/ul
/li
/ul
pimg src=\"https://d2vppzocvtms05.cloudfront.net/media/2DE10BCC-8BF2-4FB2-85C472A010EA1FA3/157A1190-BDE0-49DB-A2FFE80380C1CEFF/thul-B56DBA2B-53C2-4311-AD5E40E7002236A6.png\" width=\"250\" height=\"167\" alt=\"i\" //p
p style=\"text-align: left;\"strongWhat You’ll Do/strong/p
pThe home base for this dream job is our Home Office in Lone Tree. The Loss Mitigation Representative is responsible for preserving the Credit Union’s assets by controlling delinquent loan accounts, collecting delinquent loan payments and /or recovering collateral. They will promote the credit union’s mission and strive to maintain positive member relations by ensuring member contacts are conducted in a professional, ethical and responsible manner. This is a fast paced, high call volume work environment where you will be connecting with our members over the phone./p
pThe following is a sneak peek into what a Loss Mitigation Representative’s day looks like: /p
ul
liEDUCATE our members by providing information and support through trying times./li
liPROVIDE meaningful, careful, focused, and ethical lending solutions through active listening./li
liPROCESS and review Right of Offset to eligible member accounts. (Don’t worry, we’ll teach you everything about this.)/li
liCONTACT delinquent members (customers) regarding their loans by phone, mail, and email; take appropriate action to bring current./li
liANALYZE financial situation of delinquent borrowers; make recommendations to repossess collateral when other arrangements to bring the loan current are unsuccessful./li
liMAINTAIN accurate and complete files, collection notes and reports on all collection and recovery activity./li
liINFORM management of trends in loan underwriting contributing to delinquent/charged-off loans./li
liREVIEW and process Right of Offset to eligible member accounts./li
liADHERE to Credit Union policies and all relevant regulations in connection with collections activity./li
liCOMPLY with Bank Secrecy Act (BSA) and other compliance requests and requirements./li
/ul
pstrongWho You Are/strong/p
pEnough about us. Here's who you are…or who you think you are, or who you really want to be: /p
ul
liYou are delightfully off-beat: you’re different and proud of it! /li
liYou are authentic and passionate about helping our Canvas family. /li
liYou enjoy learning and want a career…not just a paycheck. /li
liYou possess strong interpersonal skills and can connect with our members in a professional and calm manner. /li
liYou’ve won service excellence awards and earned high fives and fist bumps for your awesomeness. /li
liYou embrace change and seek new ways to serve our members and the community. /li
liYou are a go-getter and self-starter and enjoy working independently. (Don’t worry, you’ll have plenty of friends surrounding you.)/li
/ul
pimg src=\"https://d2vppzocvtms05.cloudfront.net/media/2DE10BCC-8BF2-4FB2-85C472A010EA1FA3/F2E52C44-6B97-4F81-A00C0EC8C8D7DEF7/thul-3140CC01-D1ED-475A-90F8C9A005259990.png\" width=\"250\" height=\"167\" alt=\"h\" //p
pWe know you might not have every qualification we’ve listed. Passion and potential matter here. If you know you’re right for the position, let us know. We’re good at spotting talent./p
pCurrent Canvas employees must be meeting performance expectations and consistently demonstrating HEART behaviors to be considered. /p
pstrongOther Important Information /strongbr /br /You’ll be asked to work a flexible schedule Monday through Friday - 40 hours per week. You’ll use standard office equipment such as computers, phones, printers, copiers, and filing cabinets. The position also requires manual dexterity - the ability to lift files and flex paperclips. You may be required to stand on one leg, tap your head, and compound daily variable interest in your head. Just kidding - nobody can do that on one leg. /p
pPlease note, this job posting is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities required for this job. Duties, responsibilities, hybrid or remote work arrangements, and activities may change at any time./p
pCanvas conducts pre-employment background reviews (components include criminal, employment, address, social security number, motor vehicle record, sex offender, and global sanctions)./p
div
pPosition will be open until filled, or if unable to fill until posting is canceled.span /span/p
pem#LI-Hybrid /em/p
pem#INDjobs/em/p
/div
pstrongimg src=\"https://d2vppzocvtms05.cloudfront.net/media/2DE10BCC-8BF2-4FB2-85C472A010EA1FA3/47BF97C2-39E5-4CEA-95FA7516676A1D21/thul-49C34B5C-0D20-45F7-9E8DFF4B78A9BBD7.png\" width=\"250\" height=\"167\" alt=\"ws\" //strong/p
pstrongWe’re Canvas Credit Union/strong/p
pWe’re passionate about transforming financial services. Our members, families, and the communities we call home motivate everything we do. As part of the credit union movement, we believe in providing our members with education, support, and guidance to build strong financial futures. /p
pa href=\"https://www.youtube.com/watch?v=z8WAm_TDRdk\" target=\"_blank\" rel=\"noopener\" title=\"Canvas Credit Union - \"It's About More\" - YouTube\"Canvas \"It's About More\" Video - YouTube (Click here - or, visit https://www.youtube.com/watch?v=z8WAm_TDRdk )/a/p
pstrongWhy Canvas?/strong/p
pAt Canvas, we’re dedicated to transforming financial services from the inside out./p
pOur culture is a top priority and second to none. We strive to balance hard work and high achievement with a fun, supportive environment. /p
pimg src=\"https://d2vppzocvtms05.cloudfront.net/media/2DE10BCC-8BF2-4FB2-85C472A010EA1FA3/EEE06A28-15C7-4FF5-BFE75D369E259EB4/thul-DE176C0D-0582-4883-8E8C97B1FF0335F3.png\" width=\"250\" height=\"167\" alt=\"b\" //p
pAt Canvas, there are 5 behaviors we live by each day that will continue to help us be known for our heart and our people: /p
ul style=\"list-style-type: disc;\"
liHumble/li
liEmpathetic /li
liAccountable/li
liResourceful/li
liTenacious /li
/ul
pstrongWhat’s In It For You/strong/p
pThis is the good stuff. Take a look at what sets Canvas apart from other financial institutions:/p
ul
listrongSeriously good benefits/strong: Beyond healthcare, dental, and life insurance, we make it so worth your while. Canvas employees get a 10% company contribution to their 401k, generous personal time off, and employee discounts on loans (That includes cars and houses!). The starting pay range for this position is $22.00-$28.00 hourly, and final pay rate will be determined based on experience, education, skills, and internal equity factors. Canvas benefits include:
ul
li style=\"list-style-type: none;\"
ul
liMedical/Dental/Vision Insurance/li
liPaid Vacation/li
liPaid Sick Time/li
liPaid Holidays/li
liPaid Wellness Day/li
liPaid Volunteer Time/li
liFlexible Spending Account/li
liHealth Savings Account/li
liWorld Class 401(k) Plan/li
liTuition Reimbursement/li
liRate Discounts on Qualifying Loans/li
liMay be eligible for incentives or discretionary bonus based on results/li
/ul
/li
/ul
/li
/ul
pemspanimg src=\"https://www.cignaproducer.com/images/logo_healthy-workforce-designation_2024_gold.png\" width=\"151\" height=\"167\" alt=\"\" //span/em/p
ul
liYou’ll be a loan assets guru! You are responsible for ensuring Canvas’ integrity of assets and maintaining our mission of helping members afford life. You’ll also be our member’s right-hand person through trying times! It’s a superhero job, just without the big Lycra cape. /li
/ul
ul
liThis dream job is a career. The Loss Mitigation experience is the foundation of a career at Canvas Credit Union. We invest in developing your skills and promote heavily from within. While we hope you stay with us until you retire, Credit Unions across the country collaborate with each other and hire from within. /li
/ul
ul
li style=\"list-style-type: none;\"
ul/ul
/li
/ul
pimg src=\"https://d2vppzocvtms05.cloudfront.net/media/2DE10BCC-8BF2-4FB2-85C472A010EA1FA3/157A1190-BDE0-49DB-A2FFE80380C1CEFF/thul-B56DBA2B-53C2-4311-AD5E40E7002236A6.png\" width=\"250\" height=\"167\" alt=\"i\" //p
p style=\"text-align: left;\"strongWhat You’ll Do/strong/p
pThe home base for this dream job is our Home Office in Lone Tree. The Loss Mitigation Representative is responsible for preserving the Credit Union’s assets by controlling delinquent loan accounts, collecting delinquent loan payments and /or recovering collateral. They will promote the credit union’s mission and strive to maintain positive member relations by ensuring member contacts are conducted in a professional, ethical and responsible manner. This is a fast paced, high call volume work environment where you will be connecting with our members over the phone./p
pThe following is a sneak peek into what a Loss Mitigation Representative’s day looks like: /p
ul
liEDUCATE our members by providing information and support through trying times./li
liPROVIDE meaningful, careful, focused, and ethical lending solutions through active listening./li
liPROCESS and review Right of Offset to eligible member accounts. (Don’t worry, we’ll teach you everything about this.)/li
liCONTACT delinquent members (customers) regarding their loans by phone, mail, and email; take appropriate action to bring current./li
liANALYZE financial situation of delinquent borrowers; make recommendations to repossess collateral when other arrangements to bring the loan current are unsuccessful./li
liMAINTAIN accurate and complete files, collection notes and reports on all collection and recovery activity./li
liINFORM management of trends in loan underwriting contributing to delinquent/charged-off loans./li
liREVIEW and process Right of Offset to eligible member accounts./li
liADHERE to Credit Union policies and all relevant regulations in connection with collections activity./li
liCOMPLY with Bank Secrecy Act (BSA) and other compliance requests and requirements./li
/ul
pstrongWho You Are/strong/p
pEnough about us. Here's who you are…or who you think you are, or who you really want to be: /p
ul
liYou are delightfully off-beat: you’re different and proud of it! /li
liYou are authentic and passionate about helping our Canvas family. /li
liYou enjoy learning and want a career…not just a paycheck. /li
liYou possess strong interpersonal skills and can connect with our members in a professional and calm manner. /li
liYou’ve won service excellence awards and earned high fives and fist bumps for your awesomeness. /li
liYou embrace change and seek new ways to serve our members and the community. /li
liYou are a go-getter and self-starter and enjoy working independently. (Don’t worry, you’ll have plenty of friends surrounding you.)/li
/ul
pimg src=\"https://d2vppzocvtms05.cloudfront.net/media/2DE10BCC-8BF2-4FB2-85C472A010EA1FA3/F2E52C44-6B97-4F81-A00C0EC8C8D7DEF7/thul-3140CC01-D1ED-475A-90F8C9A005259990.png\" width=\"250\" height=\"167\" alt=\"h\" //p
pWe know you might not have every qualification we’ve listed. Passion and potential matter here. If you know you’re right for the position, let us know. We’re good at spotting talent./p
pCurrent Canvas employees must be meeting performance expectations and consistently demonstrating HEART behaviors to be considered. /p
pstrongOther Important Information /strongbr /br /You’ll be asked to work a flexible schedule Monday through Friday - 40 hours per week. You’ll use standard office equipment such as computers, phones, printers, copiers, and filing cabinets. The position also requires manual dexterity - the ability to lift files and flex paperclips. You may be required to stand on one leg, tap your head, and compound daily variable interest in your head. Just kidding - nobody can do that on one leg. /p
pPlease note, this job posting is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities required for this job. Duties, responsibilities, hybrid or remote work arrangements, and activities may change at any time./p
pCanvas conducts pre-employment background reviews (components include criminal, employment, address, social security number, motor vehicle record, sex offender, and global sanctions)./p
div
pPosition will be open until filled, or if unable to fill until posting is canceled.span /span/p
pem#LI-Hybrid /em/p
pem#INDjobs/em/p
/div Apply tot his job