Customer Success Manager (m/w/d)

Posted 2025-08-23
Remote, USA Full Time Immediate Start
<p>We’re a real startup, not a playground. Bootstrapped and fast-growing.</p>
<p><strong>Our motto: Move fast, break things. Chatarmin to the moon.</strong></p>
<p>We are built for e-commerce brands in the B2B SaaS space. High pace, high expectations, zero corporate nonsense. We're here to win and so should you be.</p>
<p>We are looking for a Customer Success Manager who’s ready to take ownership from day one. You should thrive under pressure, work autonomously, and have a hands-on attitude. Think like an athlete: disciplined, self-motivated, and pushing through when it gets tough.</p>
<h2 id="aufgaben">Aufgaben</h2>
<ul>
<li>Manage your own portfolio of e-com clients autonomously </li>
<li>Own onboarding, support, upsell - the full lifecycle</li>
<li>Directly solve client issues without waiting for others to jump in</li>
<li>You're a strategic partner who helps clients get the most out of Chatarmin to drive real, measurable success in their business</li>
<li>Get your hands dirty in operations and feedback loops to improve the product</li>
</ul>
<h2 id="qualifikation">Qualifikation</h2>
<ul>
<li>2+ years experience in Customer Success or Account Management, ideally in B2B SaaS</li>
<li>High stress resistance: You don’t panic when things go sideways</li>
<li>Strong communication and organizational skills</li>
<li>Self-managed, disciplined, proactive</li>
<li>Genuine interest in tech, startups, and building something meaningful</li>
<li>Preverably living in Berlin or Vienna. Europe is a must.</li>
<li>Fluency in both German and English (spoken and written) is mandatory.</li>
</ul>
<h2 id="benefits">Benefits</h2>
<ul>
<li>Young, highly motivated team with zero ego</li>
<li>Speed over politics: If you have an idea, run with it</li>
<li>Direct impact on the company and the product</li>
<li>Real growth opportunities - we promote from within. This is a place to build your career</li>
<li>Earn what you’re worth: We offer good base pay + uncapped commissions. Your output defines your income</li>
</ul>
<p><strong>Interview Process</strong></p>
<ol>
<li>15 Min Call with CS Lead</li>
<li>Case Study: 60 Minutes Case Study and Q&amp;A</li>
<li>Cultural Fit: 30 Minutes call with the CEO</li>
</ol>
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