Customer Support Expert (Remote - US)

<p><strong>This position is posted by Jobgether on behalf of GlossGenius. We are currently looking for a Customer Support Expert in the United States.</strong></p><p>We are seeking a motivated Customer Support Expert to deliver exceptional service and build strong relationships with our customers throughout their journey. In this role, you will master product knowledge, resolve inquiries efficiently, and advocate for our brand while contributing to a collaborative, high-growth environment. You will engage with customers via phone, text, and email, identifying opportunities to improve processes and customer satisfaction. This position is fully remote within the continental US and offers a dynamic, fast-paced environment where your insights directly impact the customer experience and overall business success.</p><p> </p><p><strong>Accountabilities</strong></p><ul> <li>Provide personalized, best-in-class support to customers across multiple channels, including phone, email, and text.</li> <li>Understand customer goals and challenges to deliver effective solutions and ensure a positive experience.</li> <li>Maintain deep knowledge of the product to answer tickets efficiently and accurately.</li> <li>Collaborate with the team to achieve company goals, including customer retention and acquisition.</li> <li>Identify areas for improvement in support resources, including macros, help center content, and internal processes.</li> <li>Serve as an advocate for customers, providing actionable feedback to enhance the overall experience.</li> </ul><p><strong>Requirements</strong></p><ul> <li>Minimum of 1 year experience in a customer-facing role, preferably in SaaS.</li> <li>Proven track record of driving customer satisfaction and meeting or exceeding performance metrics.</li> <li>Excellent written and verbal communication skills, adaptable to a variety of communication styles.</li> <li>Strong team player and self-starter, comfortable in a fast-paced, high-growth environment.</li> <li>Ability to learn and apply product knowledge quickly while managing multiple customer interactions effectively.</li> <li>Flexible availability, working Tuesday through Saturday, 11:00 AM to 7:30 PM EST.</li> </ul><p><strong>Benefits</strong></p><ul> <li>Competitive health and dental insurance with partial premium coverage.</li> <li>Fertility and adoption benefits through Carrot and Kindbody.</li> <li>Generous, fully-paid parental leave.</li> <li>401(k) plan eligibility from day one.</li> <li>Professional development stipend for learning and educational expenses.</li> <li>Pre-tax commuter benefits and Dependent Care FSA.</li> <li>Home office stipend.</li> <li>Team bonding opportunities, including annual company retreats and virtual events.</li> <li>Annual salary of $55,000 plus benefits, with potential adjustments in the future.</li> </ul><p> </p><p><br> Jobgether is a Talent Matching Platform that partners with companies worldwide to efficiently connect top talent with the right opportunities through AI-driven job matching.</p><p>When you apply, your profile goes through our AI-powered screening process designed to identify top talent efficiently and fairly.<br> 🔍 Our AI evaluates your CV and LinkedIn profile thoroughly, analyzing your skills, experience, and achievements.<br> 📊 It compares your profile to the job’s core requirements and past success factors to determine your match score.<br> 🎯 Based on this analysis, we automatically shortlist the 3 candidates with the highest match to the role.<br> 🧠 When necessary, our human team may perform an additional manual review to ensure no strong profile is missed.</p><p>The process is transparent, skills-based, and free of bias—focusing solely on your fit for the role. Once the shortlist is completed, it is shared directly with the company that owns the job opening. Their internal hiring team then makes the final decision and handles next steps, such as interviews or assessments.</p><p>Thank you for your interest!</p><p></p><p>#LI-CL1</p>