Customer Support Specialist - International Tech Markets
Posted 2025-08-23
Remote, USA
Full Time
Immediate Start
<h3></h3><h3><strong>Job Overview</strong></h3><p>Are you a skilled customer service professional with experience supporting global clients in the tech sector? A fast-growing UK-based technology company is seeking a dedicated <strong>Customer Support Specialist</strong> to join their dynamic remote team. You’ll play a vital role in delivering top-tier customer experiences across international markets, helping users navigate products and resolve queries with efficiency and empathy. This is your chance to be part of a forward-thinking organisation that values innovation, collaboration, and excellence in customer care.</p><h3><strong>Key Responsibilities</strong></h3><ul> <li>Provide timely and effective customer support via email, chat, and ticketing systems (primarily Zendesk).</li> <li>Troubleshoot product issues, guide users through solutions, and escalate where necessary.</li> <li>Maintain a high level of professionalism and empathy when dealing with a diverse, global customer base.</li> <li>Collaborate with cross-functional teams to relay customer feedback and contribute to product improvements.</li> <li>Document common support issues and contribute to the internal knowledge base.</li> <li>Ensure adherence to service level agreements (SLAs) and internal quality benchmarks.</li> </ul><h3><strong>Qualifications and Experience</strong></h3><ul> <li>Minimum 2 years of customer service experience, preferably in an international or tech-focused environment.</li> <li>Prior experience using <strong>Zendesk</strong> is essential.</li> <li>Background in working with international customers across various time zones.</li> <li>Strong written and verbal communication skills in English.</li> <li>Ability to manage multiple tasks with attention to detail and accuracy.</li> <li>A proactive and solution-oriented approach to problem-solving.</li> <li> <strong>Laptop and stable, high-speed internet connection</strong> are required for this fully remote role.</li> </ul>