Bilingual Patient Enrollment Specialist (Remote-US) **This is a remote position.  Candidates must reside in the United States to be considered. **  Job Title: Patient Outreach Coordinator Salary : Starting rate is $17/hr, with the opportunity to earn up to $22/hr through performance-based bonus incentives (non-exempt hourly role) Location: Applicants must reside in Tennessee, Kentucky, West Virginia, Indiana, Ohio, Florida, or Texas. Work Environment: This position is remote; however, if you reside in the Tampa, FL or Independence, OH area, it will be offered as a fully onsite role with in-office collaboration. Full-Time Opportunities Available Are you passionate about helping patients access the healthcare services they need? Join our team as a Patient Enrollment Specialist, where you will play a key role in educating patients about their healthcare options and enrolling them in programs that best meet their needs. This is a fully onsite position at our Tampa, FL office, providing you with a structured work environment and the support of an experienced team. Why Choose Us? At Cosán Group, we are committed to delivering excellence in preventive care services for at-risk older adults, supporting successful aging in place. As a part of our team, you will help enhance overall health outcomes by connecting eligible patients with valuable care management services, including Chronic Care Management (CCM), Behavioral Health Integration (BHI), and Remote Physiological Monitoring (RPM). What You’ll Do:<ul type="disc"><li style="vertical-align:middle;">Educate patients over the phone about insurance-sponsored programs that can help manage their chronic conditions.</li><li style="vertical-align:middle;">Introduce supplementary services such as CCM, BHI, Principal Care Management (PCM), and RPM to qualifying patients.</li><li style="vertical-align:middle;">Empower patients by guiding them in their healthcare journey and advocating for their needs.</li><li style="vertical-align:middle;">Utilize active listening skills to address patient concerns, provide solutions, and ensure they understand their healthcare options.</li><li style="vertical-align:middle;">Document all patient interactions accurately and compliantly in the electronic record system.</li><li style="vertical-align:middle;">Meet or exceed daily call expectations and enrollment goals.</li><li style="vertical-align:middle;">Work collaboratively with a supportive and mission-driven team.</li></ul>Success in This Role Means:<ul type="disc"><li style="vertical-align:middle;">A minimum average of 12-15 call attempts per hour.</li><li style="vertical-align:middle;">A minimum of 2 average enrollments per hour.</li><li style="vertical-align:middle;">Maintaining minimum Quality Assurance (QA) metrics related to the compliant use of scripting and documentation.</li></ul>What We’re Looking For:<ul type="disc"><li style="vertical-align:middle;">A compassionate, patient-focused individual with strong communication skills.</li><li style="vertical-align:middle;">Knowledge of healthcare terminology, conditions, and care principles.</li><li style="vertical-align:middle;">Ability to navigate multiple systems efficiently while engaging with patients.</li><li style="vertical-align:middle;">Must be able to read, write, and communicate fluently in both Spanish and English.</li><li style="vertical-align:middle;">Strong problem-solving, organizational, and time-management skills.</li><li style="vertical-align:middle;">A positive attitude with the ability to adapt quickly to new processes and priorities.</li></ul>Required Qualifications:<ul type="disc"><li style="vertical-align:middle;">Entry-level work experience in a customer service, sales, healthcare enrollment, or call center role.</li><li style="vertical-align:middle;">Fluent in Spanish & English.</li><li style="vertical-align:middle;">Intermediate to advanced computer skills with proficiency in Microsoft Outlook and Office.</li><li style="vertical-align:middle;">Must Reside in Tennessee, Kentucky, West Virginia, Indiana, Ohio, and Texas.</li></ul>Preferred Qualifications:<ul type="disc"><li style="vertical-align:middle;">Previous experience in sales, enrollment, or telephonic customer service role.</li><li style="vertical-align:middle;">Familiarity with CMS CCM/PCM guidelines and care management principles.</li></ul>Compensation & Benefits:<ul type="disc"><li style="vertical-align:middle;">Starting at $17.00 per hour, with performance-based bonuses.</li><li style="vertical-align:middle;">Paid Time Off + Company Holidays.</li><li style="vertical-align:middle;">Medical, Dental, Vision, Life, Disability Insurance & 401(k) plan.</li><li style="vertical-align:middle;">Company-provided equipment for efficient workflow.</li><li style="vertical-align:middle;">Employee Assistance Program with mental health resources.</li></ul>Work Environment & Requirements:<ul type="disc"><li style="vertical-align:middle;">Fully remote role in Tennessee, Kentucky, West Virginia, Indiana, Ohio, Florida, and Texas. <ul type="circle"><li style="vertical-align:middle;">Work hours: EST or CST </li><li style="vertical-align:middle;">If you reside in or near Tampa, FL or Independence, OH, the role will be offered as a Fully onsite position with in-office expectations.</li></ul></li><li style="vertical-align:middle;">Company-provided equipment (laptop, monitor, headset, etc.)</li><li style="vertical-align:middle;">High-speed broadband internet and private home workspace required<ul type="circle"><li style="vertical-align:middle;">Candidates must complete a company-provided internet speed test to confirm a minimum of 50 Mbps download / 5 Mbps upload.</li></ul></li></ul>If you're ready to be part of an innovative, patient-centered team that values your expertise and career growth, apply today!

Bilingual Patient Enrollment Specialist

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