Customer Success Team Lead - North America

Posted 2025-08-23
Remote, USA Full Time Immediate Start
<p>ShiftCare is a fast-growing SaaS platform helping care and support service providers streamline rostering, scheduling, payroll, and compliance. We’re looking for a Customer Success Team Lead to head up our North America operations. This role blends leadership, technical account management, and hands-on onboarding for our most strategic customers.</p><p><strong>What you’ll do</strong></p><ul> <li>Lead and develop our North America Customer Success team, driving retention, adoption, and growth.</li> <li>Manage high-value, technically complex accounts, including multi-site and integration-heavy deployments.</li> <li>Deliver tailored onboarding programs, ensuring rapid time-to-value and adoption.</li> <li>Act as the technical liaison between customers and our Product, Engineering, and Support teams.</li> <li>Provide performance reports and actionable insights for the Leadership Team and Board.</li> </ul><p></p><ul><li></li></ul><p><strong>Why ShiftCare?</strong></p><ul> <li>Lead regional CS operations in a high-growth SaaS environment.</li> <li>Fully remote, flexible work arrangements.</li> <li>Competitive salary and career development opportunities.</li> </ul><p>📩 Apply now to help shape the future of care technology in North America.</p><p><strong>Requirements</strong></p><ul> <li>5+ years in Customer Success or Technical Account Management, with at least 2 years in a leadership role.</li> <li>Strong technical skills with SaaS integrations, APIs, and multi-system workflows.</li> <li>Experience onboarding enterprise or high-value accounts in complex product environments.</li> <li>Skilled in executive-level reporting and stakeholder management.</li> <li>Based in West Coast USA, with flexibility to collaborate across time zones.</li> </ul>
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