Bi-Lingual Customer Care Central Sales Specialist (Remote)
Posted 2025-08-23
Remote, USA
Full Time
Immediate Start
<p style="margin-bottom:11.0px"><span style="font-family:Arial, Helvetica, sans-serif"><span style="font-size:11.0pt"><strong>Address</strong>: 322 Rhett Street, Greenville, South Carolina, United States - 29601 </span></span></p>
<p style="margin-bottom:11.0px"> </p>
<p style="margin-bottom:11.0px"><span style="font-family:Arial, Helvetica, sans-serif"><span style="font-size:11.0pt">Purpose Financial, Inc. is an innovative consumer financial services company that offers a diverse suite of credit products, promoting financial inclusion and meeting consumers wherever they are. Through its brands, the company is committed to helping customers achieve their version of financial stability in the moment and in the future. Since 1997, Purpose Financial has been a pioneer in the consumer credit and financial services market offering money solutions in over 800 storefronts locations and online lending. Providing services in over 23 states, Purpose Financial employs over 2,500 team members.</span></span></p>
<p style="margin-bottom:11.0px"><span style="font-family:Arial, Helvetica, sans-serif"><span style="font-size:11.0pt">At Purpose Financial we are always on the lookout for motivated individuals who share in our values of mutual respect to join our team of outstanding professionals.</span></span></p>
<p style="margin-bottom:11.0px"><strong><span style="font-family:Arial, Helvetica, sans-serif"><span style="font-size:11.0pt">We offer:</span></span></strong></p>
<ul>
<li><span style="font-family:Arial, Helvetica, sans-serif"><span style="font-size:11.0pt">Competitive Wages</span></span></li>
<li><span style="font-family:Arial, Helvetica, sans-serif"><span style="font-size:11.0pt">Health/Life Benefits</span></span></li>
<li><span style="font-family:Arial, Helvetica, sans-serif"><span style="font-size:11.0pt">Health Savings Account plus Employer Seed</span></span></li>
<li><span style="font-family:Arial, Helvetica, sans-serif"><span style="font-size:11.0pt">401(k) Savings Plan with Company Match</span></span></li>
<li><span style="font-family:Arial, Helvetica, sans-serif"><span style="font-size:11.0pt">Paid Parental Leave</span></span></li>
<li><span style="font-family:Arial, Helvetica, sans-serif"><span style="font-size:11.0pt">Company Paid Holidays</span></span></li>
<li><span style="font-family:Arial, Helvetica, sans-serif"><span style="font-size:11.0pt">Paid Time Off including Volunteer Time</span></span></li>
<li><span style="font-family:Arial, Helvetica, sans-serif"><span style="font-size:11.0pt">Tuition Reimbursement</span></span></li>
<li><span style="font-family:Arial, Helvetica, sans-serif"><span style="font-size:11.0pt">Business Casual Environment</span></span></li>
<li><span style="font-family:Arial, Helvetica, sans-serif"><span style="font-size:11.0pt">Rewards & Recognition Program</span></span></li>
<li><span style="font-family:Arial, Helvetica, sans-serif"><span style="font-size:11.0pt">Employee Assistance Program</span></span></li>
<li><span style="font-family:Arial, Helvetica, sans-serif"><span style="font-size:11.0pt">Office in downtown Greenville that offers free parking, onsite gym, free snacks/drinks</span></span></li>
</ul>
<p style="margin-bottom:11.0px"><br><span style="font-family:Arial, Helvetica, sans-serif"><span style="font-size:11.0pt">To learn more about Purpose Financial visit <strong><a href="https://havepurpose.com/"><span style="color:blue">Purpose Financial Website</span></a>.</strong></span></span></p>
<p style="margin-bottom:11.0px"> </p><div><div style="padding:10.0px 0.0px;border:1.0px solid transparent"><div style="font-size:16.0px;word-wrap:break-word"><h2 style="font-size:1.0em;margin:0.0px"><b>Position Summary</b></h2>
</div><div><p><span style="font-size:11.0pt"><span style="font-family:Calibri, sans-serif">This position reports to a Customer Care Supervisor and, is responsible for providing service to and support for, potential and returning Advance America customers. This position will assist customers with completing the necessary requirements for loan consideration and/or approval, via the loan application process. This position also supports customers with product information, application flow, online system assistance and all other related areas, within the Advance America portfolio. The Central Sales Specialist (CSS) will diligently assist customers with completing an application for loan products and services, as required for initial review and consideration. Below are the necessary skills for this position: </span></span></p>
<ul>
<li><span style="font-size:11.0pt"><span style="font-family:Calibri, sans-serif">Strong listening and problem-solving skills. </span></span></li>
<li><span style="font-size:11.0pt"><span style="font-family:Calibri, sans-serif">Clear, calm, confident voice with persuasion </span></span></li>
<li><span style="font-size:11.0pt"><span style="font-family:Calibri, sans-serif">Outbound and Inbound B to C sales skills</span></span></li>
<li><span style="font-size:11.0pt"><span style="font-family:Calibri, sans-serif">Confidence with using multiple computer programs at once.</span></span></li>
<li><span style="font-size:11.0pt"><span style="font-family:Calibri, sans-serif">Strong data entry skills</span></span></li>
<li><span style="font-size:11.0pt"><span style="font-family:Calibri, sans-serif">Clear understanding of the online application flow </span></span></li>
<li><span style="font-size:11.0pt"><span style="font-family:Calibri, sans-serif">Ability to work with outbound dialer programs, possibly several programs at a time. </span></span></li>
<li><span style="font-size:11.0pt"><span style="font-family:Calibri, sans-serif">Ability to learn and adjust to change quickly.</span></span></li>
<li><span style="font-size:11.0pt"><span style="font-family:Calibri, sans-serif">Dynamic ability to multi-task from program to program on a dialer-based phone call</span></span></li>
</ul>
</div></div><div style="padding:10.0px 0.0px;border:1.0px solid transparent"><div style="font-size:16.0px;word-wrap:break-word"><h2 style="font-size:1.0em;margin:0.0px"><b>Job Responsibility</b></h2>
</div><div><p><span style="font-size:11.0pt"><span style="font-family:Calibri, sans-serif">Support: </span></span></p>
<p><span style="font-size:11.0pt"><span style="font-family:Calibri, sans-serif">The Central Sales Specialist (CSS) will support the entire portfolio of the Advance America Businesses. The Central Sales Specialist will follow processes and procedures to remain compliant while supporting all entities of the company. This includes:</span></span></p>
<ul>
<li><span style="font-size:11.0pt"><span style="font-family:Calibri, sans-serif">Ability to listen and discern a customer’s needs or identify an issue – resolve the problem and submit the application.</span></span></li>
<li><span style="font-size:11.0pt"><span style="font-family:Calibri, sans-serif">Ability to follow direction/procedures, as well as contribute ideas to improve processes. </span></span></li>
<li><span style="font-size:11.0pt"><span style="font-family:Calibri, sans-serif">Maintaining professional attitude and behavior while communicating with customers and co-workers</span></span></li>
<li><span style="font-size:11.0pt"><span style="font-family:Calibri, sans-serif">Ability to type and input necessary data with precision, accuracy, and consistency.</span></span></li>
<li><span style="font-size:11.0pt"><span style="font-family:Calibri, sans-serif">Ability to work with a multitude of computer applications/programs to meet goals as required. </span></span></li>
<li><span style="font-size:11.0pt"><span style="font-family:Calibri, sans-serif">Ability to work flexible and rotating shifts which include evenings up to 9:00pm and all-day Saturday (9:00am – 6:00pm), on a rotating schedule. </span></span></li>
</ul>
<p><span style="font-size:11.0pt"><span style="font-family:Calibri, sans-serif">Influence and manage Verbal Communication: </span></span></p>
<ul>
<li><span style="font-size:11.0pt"><span style="font-family:Calibri, sans-serif">Utilize effective professional approaches when handling special telephone tasks such as: uploading documents, call backs, holds, interruptions, and unintentional disconnects.</span></span></li>
<li><span style="font-size:11.0pt"><span style="font-family:Calibri, sans-serif">Apply appropriate communication skills to effectively listen and decipher customer needs/issues, while keeping the conversation on track and closing the deal. </span></span></li>
<li><span style="font-size:11.0pt"><span style="font-family:Calibri, sans-serif">Continuously build positive rapport with customers, and ultimately ‘sell’ the Advance America product(s).</span></span></li>
</ul>
<p><span style="font-size:11.0pt"><span style="font-family:Calibri, sans-serif">Drive Initiatives: </span></span></p>
<ul>
<li><span style="font-size:11.0pt"><span style="font-family:Calibri, sans-serif">Capability to ethically meet and exceed the goals and initiatives; daily, weekly, monthly.</span></span></li>
<li><span style="font-size:11.0pt"><span style="font-family:Calibri, sans-serif">Ability to understand, adjust and embrace any new company initiatives and adjust them to the daily workload. </span></span></li>
</ul>
<p> </p>
<ul>
</ul>
</div></div><div style="padding:10.0px 0.0px;border:1.0px solid transparent"><div style="font-size:16.0px;word-wrap:break-word"><h2 style="font-size:1.0em;margin:0.0px"><b>Job Responsibilities Cont.</b></h2>
</div><div><p><span style="font-size:11.0pt"><span style="font-family:Calibri, sans-serif">Maintain Positive Interactions: </span></span></p>
<ul>
<li><span style="font-size:11.0pt"><span style="font-family:Calibri, sans-serif">Capability to continuously acclimate well with a diversity of duties, personalities, and individuals.</span></span></li>
<li><span style="font-size:11.0pt"><span style="font-family:Calibri, sans-serif">Strong verbal communications, problem solving, time management and organizational skills.</span></span></li>
<li><span style="font-size:11.0pt"><span style="font-family:Calibri, sans-serif">Characteristics of being dependable and trustworthy.</span></span></li>
<li><span style="font-size:11.0pt"><span style="font-family:Calibri, sans-serif">Dynamic attitude to handle tasks as assigned.</span></span></li>
</ul>
<p><span style="font-size:11.0pt"><span style="font-family:Calibri, sans-serif">Accountability:</span></span></p>
<ul>
<li><span style="font-size:11.0pt"><span style="font-family:Calibri, sans-serif">Understand, adhere to, and enforce all corporate policies including, but not limited to, Advance America’s Creed, Code of Ethics and Information Security Policies.</span></span></li>
</ul>
</div></div><div style="padding:10.0px 0.0px;border:1.0px solid transparent"><div style="font-size:16.0px;word-wrap:break-word"><h2 style="font-size:1.0em;margin:0.0px"><b>Education Required</b></h2>
</div><div><p><span style="font-size:11.0pt"><span style="font-family:Calibri, sans-serif">A high school diploma or GED required. At least one year of contact center experience or bank related work experience in Outbound and Inbound sales is preferred.</span></span></p>
</div></div><div style="padding:10.0px 0.0px;border:1.0px solid transparent"><div style="font-size:16.0px;word-wrap:break-word"><h2 style="font-size:1.0em;margin:0.0px"><b>Experience Required</b></h2>
</div><div><p style="margin-bottom:13.0px"><span style="font-size:11.0pt"><span style="font-family:'Calibri', sans-serif">Prior in-bound call center experience and/or prior customer service experience with heavy phone volume and data entry required. Experience working in a contact center focused position is recommended. Must be bi-lingual in English and Spanish. </span></span></p>
</div></div><div style="padding:10.0px 0.0px;border:1.0px solid transparent"><div style="font-size:16.0px;word-wrap:break-word"><h2 style="font-size:1.0em;margin:0.0px"><b>Knowledge Required</b></h2>
</div><div><p><span style="font-size:11.0pt"><span style="font-family:'Calibri', sans-serif">Excellent written and verbal communications skills, aligned with the ability to be able to communicate in person, by phone, and through email; adaptability and flexibility to changing environment; and comfortable working in a dynamic, high volume, fast-paced environment. Ability to read, write, evaluate, and apply information. Ability to interact professionally and exhibit appropriate social skills. Ability to understand and ensure compliance with policies, procedures, and laws governing our industry/business and products. Ability to develop and maintain business relationships. </span></span></p>
</div></div><div style="padding:10.0px 0.0px;border:1.0px solid transparent"><div style="font-size:16.0px;word-wrap:break-word"><h2 style="font-size:1.0em;margin:0.0px"><b>Physical Requirements</b></h2>
</div><div><p><span style="font-size:11.0pt"><span style="font-family:Calibri, sans-serif">Ability to work between the hours of 9:00am and 9:00pm EST Mon – Fri and Saturdays 9:00 am – 6:00pm. Sitting for long periods of time; standing occasionally; walking; bending; squatting; kneeling; pushing/pulling; reaching; twisting; frequent lifting of less than 10 lbs., occasional lifting of up to 20 lbs.; driving and having access during the workday to an insured and reliable transportation; heavy typing and data entry; grasping; transferring items between hands and/or to another person or receptacle; use of office equipment to include computers; ability to travel to, be physically present at, and complete the physical requirements of the position at any assigned location.</span></span></p>
</div></div><div style="padding:10.0px 0.0px;border:1.0px solid transparent"><div style="font-size:16.0px;word-wrap:break-word"><h2 style="font-size:1.0em;margin:0.0px"><b>Competencies</b></h2>
</div><div><div>Action-Oriented</div><div>Call Center Telephone Etiquette</div><div>Customer Commitment</div><div>Customer Contact Centers</div><div>Dependability</div><div>Productivity</div><div>Purpose-Driven</div><div>Sales Skills</div><div>Vision-Driven</div></div></div><div style="padding:10.0px 0.0px;border:1.0px solid transparent"><div style="font-size:16.0px;word-wrap:break-word"><h2 style="font-size:1.0em;margin:0.0px"><b>Travel</b></h2>
</div><div><p><span style="font-size:11.0pt"><span style="font-family:'Calibri', sans-serif">No Travel</span></span></p>
</div></div><div style="padding:10.0px 0.0px;border:1.0px solid transparent"><div style="font-size:16.0px;word-wrap:break-word"><h2 style="font-size:1.0em;margin:0.0px"><b>Attire</b></h2>
</div><div><p><span style="font-size:11.0pt"><span style="font-family:'Calibri', sans-serif">Business Casual</span></span></p>
</div></div><div style="padding:10.0px 0.0px;border:1.0px solid transparent"><div style="font-size:16.0px;word-wrap:break-word"><h2 style="font-size:1.0em;margin:0.0px"><b>Other</b></h2>
</div><div><p><span style="font-size:11.0pt"><span style="font-family:'Calibri', sans-serif">Must be eligible to work in the USA and able to pass a background check.</span></span></p>
</div></div></div><p style="margin-bottom:11.0px"><span style="font-size:11.0pt"><span style="font-family:Calibri, sans-serif"><span style="font-family:Arial, Helvetica, sans-serif">All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or disability.</span><br><br><span style="font-family:Arial, Helvetica, sans-serif">Requisition ID: </span><span contenteditable="false">45257</span></span></span> </p>
<p style="margin-bottom:11.0px"> </p>
<p style="margin-bottom:11.0px"><span style="font-family:Arial, Helvetica, sans-serif"><span style="font-size:11.0pt">Purpose Financial, Inc. is an innovative consumer financial services company that offers a diverse suite of credit products, promoting financial inclusion and meeting consumers wherever they are. Through its brands, the company is committed to helping customers achieve their version of financial stability in the moment and in the future. Since 1997, Purpose Financial has been a pioneer in the consumer credit and financial services market offering money solutions in over 800 storefronts locations and online lending. Providing services in over 23 states, Purpose Financial employs over 2,500 team members.</span></span></p>
<p style="margin-bottom:11.0px"><span style="font-family:Arial, Helvetica, sans-serif"><span style="font-size:11.0pt">At Purpose Financial we are always on the lookout for motivated individuals who share in our values of mutual respect to join our team of outstanding professionals.</span></span></p>
<p style="margin-bottom:11.0px"><strong><span style="font-family:Arial, Helvetica, sans-serif"><span style="font-size:11.0pt">We offer:</span></span></strong></p>
<ul>
<li><span style="font-family:Arial, Helvetica, sans-serif"><span style="font-size:11.0pt">Competitive Wages</span></span></li>
<li><span style="font-family:Arial, Helvetica, sans-serif"><span style="font-size:11.0pt">Health/Life Benefits</span></span></li>
<li><span style="font-family:Arial, Helvetica, sans-serif"><span style="font-size:11.0pt">Health Savings Account plus Employer Seed</span></span></li>
<li><span style="font-family:Arial, Helvetica, sans-serif"><span style="font-size:11.0pt">401(k) Savings Plan with Company Match</span></span></li>
<li><span style="font-family:Arial, Helvetica, sans-serif"><span style="font-size:11.0pt">Paid Parental Leave</span></span></li>
<li><span style="font-family:Arial, Helvetica, sans-serif"><span style="font-size:11.0pt">Company Paid Holidays</span></span></li>
<li><span style="font-family:Arial, Helvetica, sans-serif"><span style="font-size:11.0pt">Paid Time Off including Volunteer Time</span></span></li>
<li><span style="font-family:Arial, Helvetica, sans-serif"><span style="font-size:11.0pt">Tuition Reimbursement</span></span></li>
<li><span style="font-family:Arial, Helvetica, sans-serif"><span style="font-size:11.0pt">Business Casual Environment</span></span></li>
<li><span style="font-family:Arial, Helvetica, sans-serif"><span style="font-size:11.0pt">Rewards & Recognition Program</span></span></li>
<li><span style="font-family:Arial, Helvetica, sans-serif"><span style="font-size:11.0pt">Employee Assistance Program</span></span></li>
<li><span style="font-family:Arial, Helvetica, sans-serif"><span style="font-size:11.0pt">Office in downtown Greenville that offers free parking, onsite gym, free snacks/drinks</span></span></li>
</ul>
<p style="margin-bottom:11.0px"><br><span style="font-family:Arial, Helvetica, sans-serif"><span style="font-size:11.0pt">To learn more about Purpose Financial visit <strong><a href="https://havepurpose.com/"><span style="color:blue">Purpose Financial Website</span></a>.</strong></span></span></p>
<p style="margin-bottom:11.0px"> </p><div><div style="padding:10.0px 0.0px;border:1.0px solid transparent"><div style="font-size:16.0px;word-wrap:break-word"><h2 style="font-size:1.0em;margin:0.0px"><b>Position Summary</b></h2>
</div><div><p><span style="font-size:11.0pt"><span style="font-family:Calibri, sans-serif">This position reports to a Customer Care Supervisor and, is responsible for providing service to and support for, potential and returning Advance America customers. This position will assist customers with completing the necessary requirements for loan consideration and/or approval, via the loan application process. This position also supports customers with product information, application flow, online system assistance and all other related areas, within the Advance America portfolio. The Central Sales Specialist (CSS) will diligently assist customers with completing an application for loan products and services, as required for initial review and consideration. Below are the necessary skills for this position: </span></span></p>
<ul>
<li><span style="font-size:11.0pt"><span style="font-family:Calibri, sans-serif">Strong listening and problem-solving skills. </span></span></li>
<li><span style="font-size:11.0pt"><span style="font-family:Calibri, sans-serif">Clear, calm, confident voice with persuasion </span></span></li>
<li><span style="font-size:11.0pt"><span style="font-family:Calibri, sans-serif">Outbound and Inbound B to C sales skills</span></span></li>
<li><span style="font-size:11.0pt"><span style="font-family:Calibri, sans-serif">Confidence with using multiple computer programs at once.</span></span></li>
<li><span style="font-size:11.0pt"><span style="font-family:Calibri, sans-serif">Strong data entry skills</span></span></li>
<li><span style="font-size:11.0pt"><span style="font-family:Calibri, sans-serif">Clear understanding of the online application flow </span></span></li>
<li><span style="font-size:11.0pt"><span style="font-family:Calibri, sans-serif">Ability to work with outbound dialer programs, possibly several programs at a time. </span></span></li>
<li><span style="font-size:11.0pt"><span style="font-family:Calibri, sans-serif">Ability to learn and adjust to change quickly.</span></span></li>
<li><span style="font-size:11.0pt"><span style="font-family:Calibri, sans-serif">Dynamic ability to multi-task from program to program on a dialer-based phone call</span></span></li>
</ul>
</div></div><div style="padding:10.0px 0.0px;border:1.0px solid transparent"><div style="font-size:16.0px;word-wrap:break-word"><h2 style="font-size:1.0em;margin:0.0px"><b>Job Responsibility</b></h2>
</div><div><p><span style="font-size:11.0pt"><span style="font-family:Calibri, sans-serif">Support: </span></span></p>
<p><span style="font-size:11.0pt"><span style="font-family:Calibri, sans-serif">The Central Sales Specialist (CSS) will support the entire portfolio of the Advance America Businesses. The Central Sales Specialist will follow processes and procedures to remain compliant while supporting all entities of the company. This includes:</span></span></p>
<ul>
<li><span style="font-size:11.0pt"><span style="font-family:Calibri, sans-serif">Ability to listen and discern a customer’s needs or identify an issue – resolve the problem and submit the application.</span></span></li>
<li><span style="font-size:11.0pt"><span style="font-family:Calibri, sans-serif">Ability to follow direction/procedures, as well as contribute ideas to improve processes. </span></span></li>
<li><span style="font-size:11.0pt"><span style="font-family:Calibri, sans-serif">Maintaining professional attitude and behavior while communicating with customers and co-workers</span></span></li>
<li><span style="font-size:11.0pt"><span style="font-family:Calibri, sans-serif">Ability to type and input necessary data with precision, accuracy, and consistency.</span></span></li>
<li><span style="font-size:11.0pt"><span style="font-family:Calibri, sans-serif">Ability to work with a multitude of computer applications/programs to meet goals as required. </span></span></li>
<li><span style="font-size:11.0pt"><span style="font-family:Calibri, sans-serif">Ability to work flexible and rotating shifts which include evenings up to 9:00pm and all-day Saturday (9:00am – 6:00pm), on a rotating schedule. </span></span></li>
</ul>
<p><span style="font-size:11.0pt"><span style="font-family:Calibri, sans-serif">Influence and manage Verbal Communication: </span></span></p>
<ul>
<li><span style="font-size:11.0pt"><span style="font-family:Calibri, sans-serif">Utilize effective professional approaches when handling special telephone tasks such as: uploading documents, call backs, holds, interruptions, and unintentional disconnects.</span></span></li>
<li><span style="font-size:11.0pt"><span style="font-family:Calibri, sans-serif">Apply appropriate communication skills to effectively listen and decipher customer needs/issues, while keeping the conversation on track and closing the deal. </span></span></li>
<li><span style="font-size:11.0pt"><span style="font-family:Calibri, sans-serif">Continuously build positive rapport with customers, and ultimately ‘sell’ the Advance America product(s).</span></span></li>
</ul>
<p><span style="font-size:11.0pt"><span style="font-family:Calibri, sans-serif">Drive Initiatives: </span></span></p>
<ul>
<li><span style="font-size:11.0pt"><span style="font-family:Calibri, sans-serif">Capability to ethically meet and exceed the goals and initiatives; daily, weekly, monthly.</span></span></li>
<li><span style="font-size:11.0pt"><span style="font-family:Calibri, sans-serif">Ability to understand, adjust and embrace any new company initiatives and adjust them to the daily workload. </span></span></li>
</ul>
<p> </p>
<ul>
</ul>
</div></div><div style="padding:10.0px 0.0px;border:1.0px solid transparent"><div style="font-size:16.0px;word-wrap:break-word"><h2 style="font-size:1.0em;margin:0.0px"><b>Job Responsibilities Cont.</b></h2>
</div><div><p><span style="font-size:11.0pt"><span style="font-family:Calibri, sans-serif">Maintain Positive Interactions: </span></span></p>
<ul>
<li><span style="font-size:11.0pt"><span style="font-family:Calibri, sans-serif">Capability to continuously acclimate well with a diversity of duties, personalities, and individuals.</span></span></li>
<li><span style="font-size:11.0pt"><span style="font-family:Calibri, sans-serif">Strong verbal communications, problem solving, time management and organizational skills.</span></span></li>
<li><span style="font-size:11.0pt"><span style="font-family:Calibri, sans-serif">Characteristics of being dependable and trustworthy.</span></span></li>
<li><span style="font-size:11.0pt"><span style="font-family:Calibri, sans-serif">Dynamic attitude to handle tasks as assigned.</span></span></li>
</ul>
<p><span style="font-size:11.0pt"><span style="font-family:Calibri, sans-serif">Accountability:</span></span></p>
<ul>
<li><span style="font-size:11.0pt"><span style="font-family:Calibri, sans-serif">Understand, adhere to, and enforce all corporate policies including, but not limited to, Advance America’s Creed, Code of Ethics and Information Security Policies.</span></span></li>
</ul>
</div></div><div style="padding:10.0px 0.0px;border:1.0px solid transparent"><div style="font-size:16.0px;word-wrap:break-word"><h2 style="font-size:1.0em;margin:0.0px"><b>Education Required</b></h2>
</div><div><p><span style="font-size:11.0pt"><span style="font-family:Calibri, sans-serif">A high school diploma or GED required. At least one year of contact center experience or bank related work experience in Outbound and Inbound sales is preferred.</span></span></p>
</div></div><div style="padding:10.0px 0.0px;border:1.0px solid transparent"><div style="font-size:16.0px;word-wrap:break-word"><h2 style="font-size:1.0em;margin:0.0px"><b>Experience Required</b></h2>
</div><div><p style="margin-bottom:13.0px"><span style="font-size:11.0pt"><span style="font-family:'Calibri', sans-serif">Prior in-bound call center experience and/or prior customer service experience with heavy phone volume and data entry required. Experience working in a contact center focused position is recommended. Must be bi-lingual in English and Spanish. </span></span></p>
</div></div><div style="padding:10.0px 0.0px;border:1.0px solid transparent"><div style="font-size:16.0px;word-wrap:break-word"><h2 style="font-size:1.0em;margin:0.0px"><b>Knowledge Required</b></h2>
</div><div><p><span style="font-size:11.0pt"><span style="font-family:'Calibri', sans-serif">Excellent written and verbal communications skills, aligned with the ability to be able to communicate in person, by phone, and through email; adaptability and flexibility to changing environment; and comfortable working in a dynamic, high volume, fast-paced environment. Ability to read, write, evaluate, and apply information. Ability to interact professionally and exhibit appropriate social skills. Ability to understand and ensure compliance with policies, procedures, and laws governing our industry/business and products. Ability to develop and maintain business relationships. </span></span></p>
</div></div><div style="padding:10.0px 0.0px;border:1.0px solid transparent"><div style="font-size:16.0px;word-wrap:break-word"><h2 style="font-size:1.0em;margin:0.0px"><b>Physical Requirements</b></h2>
</div><div><p><span style="font-size:11.0pt"><span style="font-family:Calibri, sans-serif">Ability to work between the hours of 9:00am and 9:00pm EST Mon – Fri and Saturdays 9:00 am – 6:00pm. Sitting for long periods of time; standing occasionally; walking; bending; squatting; kneeling; pushing/pulling; reaching; twisting; frequent lifting of less than 10 lbs., occasional lifting of up to 20 lbs.; driving and having access during the workday to an insured and reliable transportation; heavy typing and data entry; grasping; transferring items between hands and/or to another person or receptacle; use of office equipment to include computers; ability to travel to, be physically present at, and complete the physical requirements of the position at any assigned location.</span></span></p>
</div></div><div style="padding:10.0px 0.0px;border:1.0px solid transparent"><div style="font-size:16.0px;word-wrap:break-word"><h2 style="font-size:1.0em;margin:0.0px"><b>Competencies</b></h2>
</div><div><div>Action-Oriented</div><div>Call Center Telephone Etiquette</div><div>Customer Commitment</div><div>Customer Contact Centers</div><div>Dependability</div><div>Productivity</div><div>Purpose-Driven</div><div>Sales Skills</div><div>Vision-Driven</div></div></div><div style="padding:10.0px 0.0px;border:1.0px solid transparent"><div style="font-size:16.0px;word-wrap:break-word"><h2 style="font-size:1.0em;margin:0.0px"><b>Travel</b></h2>
</div><div><p><span style="font-size:11.0pt"><span style="font-family:'Calibri', sans-serif">No Travel</span></span></p>
</div></div><div style="padding:10.0px 0.0px;border:1.0px solid transparent"><div style="font-size:16.0px;word-wrap:break-word"><h2 style="font-size:1.0em;margin:0.0px"><b>Attire</b></h2>
</div><div><p><span style="font-size:11.0pt"><span style="font-family:'Calibri', sans-serif">Business Casual</span></span></p>
</div></div><div style="padding:10.0px 0.0px;border:1.0px solid transparent"><div style="font-size:16.0px;word-wrap:break-word"><h2 style="font-size:1.0em;margin:0.0px"><b>Other</b></h2>
</div><div><p><span style="font-size:11.0pt"><span style="font-family:'Calibri', sans-serif">Must be eligible to work in the USA and able to pass a background check.</span></span></p>
</div></div></div><p style="margin-bottom:11.0px"><span style="font-size:11.0pt"><span style="font-family:Calibri, sans-serif"><span style="font-family:Arial, Helvetica, sans-serif">All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or disability.</span><br><br><span style="font-family:Arial, Helvetica, sans-serif">Requisition ID: </span><span contenteditable="false">45257</span></span></span> </p>