Collections Specialist
Posted 2025-08-23
Remote, USA
Full Time
Immediate Start
<p>We are seeking an experienced <strong>Collections Specialist</strong> to join our growing business. In this role, you will be responsible for contacting clients, collecting outstanding payments and sharing a reconciled remittance with a cash app. You will create a balance between maintaining trustful relationships and ensuring timely payments.</p>
<p>You should be able to understand and translate large amounts of numbers and financial information, negotiate tactfully, and persistently contact people of interest to collect the value owed.</p>
<p><strong>Job Details:</strong></p>
<p><strong>Collections Specialist</strong></p>
<ul><li>Work from home</li><li>Monday - Friday, 9 PM – 6 AM or 10 PM -7 AM</li><li>*Following US Holidays</li></ul>
<p><strong>Responsibilities:</strong></p>
<ul><li>Monitor accounts to identify outstanding debts.</li><li>Investigate historical data for each debt or bill.</li><li>Find and contact clients to ask about their overdue payments.</li><li>Take actions to encourage timely debt payments and maintain accounts within terms.</li><li>Process credit card payments.</li><li>Escalate billing or aging issues.</li><li>Update account status records and collection efforts timely in Netsuite.</li><li>Collect payments from customer portals.</li><li>Report on collection activity and accounts receivable status.</li><li>Work diligently with cash app and Accounts Receivable team.</li></ul>
<p><strong>Qualifications:</strong></p>
<ul><li>High school diploma or equivalent; finance or accounting courses preferred.</li><li>Two years of previous experience as an <em>internal</em> collector or in Accounts Receivable.</li><li>Proficient computer skills, MS Office (Word, PowerPoint, Outlook, and <strong>Excel</strong> a must).</li><li>Experience with collecting from customer portals.</li><li>Working knowledge of financial/ERP software; NetSuite a plus.</li><li>Able to multitask, prioritize, and manage time efficiently.</li><li>Self-motivated and self-directed; able to follow instructions and work with little supervision.</li><li>Excellent verbal and written communication skills.</li><li>Able to create trust and build relationships.</li><li>Able to analyze problems and strategize for better solutions.</li></ul>
<p>You should be able to understand and translate large amounts of numbers and financial information, negotiate tactfully, and persistently contact people of interest to collect the value owed.</p>
<p><strong>Job Details:</strong></p>
<p><strong>Collections Specialist</strong></p>
<ul><li>Work from home</li><li>Monday - Friday, 9 PM – 6 AM or 10 PM -7 AM</li><li>*Following US Holidays</li></ul>
<p><strong>Responsibilities:</strong></p>
<ul><li>Monitor accounts to identify outstanding debts.</li><li>Investigate historical data for each debt or bill.</li><li>Find and contact clients to ask about their overdue payments.</li><li>Take actions to encourage timely debt payments and maintain accounts within terms.</li><li>Process credit card payments.</li><li>Escalate billing or aging issues.</li><li>Update account status records and collection efforts timely in Netsuite.</li><li>Collect payments from customer portals.</li><li>Report on collection activity and accounts receivable status.</li><li>Work diligently with cash app and Accounts Receivable team.</li></ul>
<p><strong>Qualifications:</strong></p>
<ul><li>High school diploma or equivalent; finance or accounting courses preferred.</li><li>Two years of previous experience as an <em>internal</em> collector or in Accounts Receivable.</li><li>Proficient computer skills, MS Office (Word, PowerPoint, Outlook, and <strong>Excel</strong> a must).</li><li>Experience with collecting from customer portals.</li><li>Working knowledge of financial/ERP software; NetSuite a plus.</li><li>Able to multitask, prioritize, and manage time efficiently.</li><li>Self-motivated and self-directed; able to follow instructions and work with little supervision.</li><li>Excellent verbal and written communication skills.</li><li>Able to create trust and build relationships.</li><li>Able to analyze problems and strategize for better solutions.</li></ul>