Admin Support Agent (Accounts Receivable)

<p>We believe that every learner deserves access to quality education that unlocks their full potential. As SA’s No. 1 online school, our mission is to help every learner achieve their personal best.</p>
<p>Our team is pioneering the future of education by leveraging technology and human ingenuity to enable better results for every child.</p>
<p>Our values – innovation, collaboration, and performance – guide how we work, how we grow, and how we make a difference every day.</p>
<p>When you join Teneo, you become part of a purpose-led, future-focused team that’s reimagining education.</p>
<p>Ready to help unlock the extraordinary in every child?<br> <br>Join us.</p>
<h3><strong>Role Overview</strong></h3>
<p>Teneo is currently looking for a detail-oriented and service-driven Admin Support Agent (Accounts Receivable) to join our Finance team. The ideal candidate will be responsible for maintaining accurate financial records, managing invoicing and collections, and resolving payment queries while delivering empathetic customer service.</p>
<h3><strong>Key Responsibilities</strong></h3>
<ul><li>Issue invoices and monthly statements accurately and on schedule.<br><br></li><li>Process and allocate incoming payments; reconcile customer accounts.<br><br></li><li>Execute polite yet effective collections on overdue balances and suspended accounts.<br><br></li><li>Liaise with Technical Support, Admissions, Academic, and Finance teams to resolve billing issues.<br><br></li><li>Maintain compliance with financial regulations and internal policies; drive continuous improvement.<br><br></li></ul>
<h3><strong>Core Competencies &amp; Skills</strong></h3>
<ul><li>Financial acumen, analytical thinking, and meticulous attention to detail.<br><br></li><li>Proficiency with accounting systems and spreadsheets (Excel, HubSpot).<br><br></li><li>Strong written &amp; verbal communication; customer-centric mindset.<br><br></li><li>Time-management and problem-solving in a high-volume environment.<br><br></li></ul>
<h3><strong>Qualifications</strong></h3>
<ul><li>Matric; diploma in finance/accounting advantageous.<br><br></li><li>Prior accounts-receivable or billing experience (education or SaaS environment preferred).<br><br></li></ul>
<h3><strong>Why Join Teneo</strong></h3>
<p>Combine finance expertise with purpose-driven impact—keeping our learning ecosystem running smoothly.</p>
<p><em>Department: Customer Success – Admin Support | Reports to: Customer Success Lead</em></p>