Business Account Manager - Middle

<h2>Overview:</h2><p><strong></strong>SOFTSWISS continues to expand the team and is looking for a Business Account Manager. We need a true, experienced and accomplished professional who shares our culture and values<br></p><h2>About Product:</h2><p dir="ltr"><strong></strong><strong>SOFTSWISS Sportsbook Platform</strong><br>A sports betting platform that allows you to operate a sports betting business online</p><p dir="ltr"><a href="https://www.softswiss.com/sportsbook/">Learn More</a><a href="https://confluence.softswiss.com/display/HR/SOFTSWISS+Job+Ad+Constructor+Template"></a><br></p><h2>Purpose of the role:</h2><ul><li dir="ltr">You’ll <strong>manage and grow a portfolio of sportsbook operators</strong> to increase revenue, improve product adoption, and enhance the overall operator experience.</li><li dir="ltr">Your work will impact <strong>operator satisfaction, platform performance, and commercial growth</strong> by aligning business needs with technical capabilities and delivering strategic recommendations.</li></ul><h2>Key responsibilities:</h2><ul><li>Manage a portfolio of B2B sportsbook operators, maintaining strong client relationships and ensuring daily operational excellence.</li><li>Act as the primary point of contact, coordinating operator requests and communicating updates clearly and efficiently.</li><li>Collaborate with Technical Account Managers to support integrations, troubleshoot issues, and implement improvements.</li><li>Conduct regular operator performance reviews and platform audits, recommending product updates and promotional strategies.</li><li>Track and analyse operator KPIs to suggest revenue-boosting opportunities and strategic betting events.</li><li>Handle contract renewals, upsell additional features, and negotiate commercial terms to drive business growth.</li><li>Ensure timely and accurate monthly invoicing, reporting, and compliance with internal and market regulations.</li></ul><div><h2>Requirements:</h2></div><ul></ul><ul><li>Fluent in English (B2+) and Russian&nbsp;(B2), written and spoken</li><li>Minimum 2 years in account management, customer success, or business development in iGaming, sportsbook, or B2B SaaS</li><li>Proven experience managing multiple B2B clients or operators</li><li>Solid knowledge of sportsbook operations, betting markets, and industry trends</li><li>Strong communication, negotiation, and relationship-building skills</li><li>Experience with CRM systems, analytics tools, and KPI-based decision-making</li></ul><h2>Nice to have:</h2><div><ul><li dir="ltr">Experience with upselling and revenue growth strategies</li><li dir="ltr">A data-driven mindset with the ability to analyse operator performance and take proactive action</li><li dir="ltr">Familiarity with internal workflows across TAMs, product, and sales team</li></ul></div><h2>Benefits:</h2><ul><li>Full-time remote work opportunities and flexible working hours</li><li>Private insurance</li><li>Additional 1 Day Off per calendar year</li><li>Sports program compensation</li><li>Comprehensive Mental Health Programme</li><li>Free online English lessons with a native speaker</li><li>Generous referral program</li><li>Training, internal workshops, and participation in international professional conferences and corporate events.</li></ul>